Can't start the game

[DracoMagpie]

I keep getting Fatal Error every time I start the game and have to quit, is there anyway to solve this?

[Spoonkinesis]

I'm experiencing the same issues... Unfortunately I haven't found any fix/es.

[pascal_mueller]

Originally posted by Spoonkinesis:

I'm experiencing the same issues... Unfortunately I haven't found any fix/es.

Sorry for the late reply. There are several things you can try:
1. Make sure all your graphic cards driver are up to date.
2. Sometime anti virus software tends to cause problems. See this thread: https://steamcommunity.com/app/563840/discussions/0/1735507984422720199/

If this does not help, please send me a direct mail to [e-mail] with your hardware specs and I will try to have a closer look.

Thank you,
Pascal

[pascal_mueller]

We released a new patch which resolves some of the startup problems. If you could please try and let me know if you are now able to play the game.

Thank you
Pascal

[pascal_mueller]

Originally posted by Spoonkinesis:

I'm experiencing the same issues... Unfortunately I haven't found any fix/es.

Could you please let me know if you are still experience this problem? We released a couple of patches which should have solved this problem. Would be great if we could mark this thread as solved.

Thanks
Pascal

[DracoMagpie]

Sorry I've been preoccupied, it still doesn't work, and says fatal error

[pascal_mueller]

Originally posted by DracoMagpie:

Sorry I've been preoccupied, it still doesn't work, and says fatal error

Hmh, the only thing left we know about is that some antivirus software causes problems with the game. Do you use F-Secure by any chance. In case use any anti virus software, can you add an exception for Lost Ember.

If this does not work we would like to send you a debug version to get to the root of the problem. Could you please send me an email to [e-mail]

Thanks Pascal

[DracoMagpie]

I have the game working. I upgraded to Windows 10 and it works wonderfully.
I'm not computer minded so it never occurred to me that this help.

[Pickletoes]

Same here, fatal error. Won't start.
Line 198
Unreal Engine is exiting due to D3D device being lost
Error: 0x887A0020 - internal error
Can't refund :(