steam any recent refund for ending?

[0.49$]

in the past month i spent $30 on in-game merets that cannot be refunded since they're bought through Steam, and the game is shutting down now.
in purchases i found a refund request button but merets are non-refundable.
some of the purchases were as recent as three days ago.
i hoped maybe there would be a refund to wallet possible, but i can't find anything.

[Malferious the Horrible]

yeah, i'm having the same issue. i spent over 40$ on this game semi recently and I was hoping I'd be able to contact steam directly about it, but that doesnt seem to be possible. would love to know if theres any way i can do this

[Kyrios]

Hey guys, we're currently trying to work with Steam to get them to waive their normal refund policy. We want Steam players to also be able to get the same refund Nexon Launcher players got. As of right now, most requests are likely being auto-rejected due to playtime.

Once we get an update on this, we'll let you guys know. It's difficult because your payments likely used Steam Wallet, which we have no jurisdiction over.

[#####]

What about people who pre-ordered this game, will we be able to refund?

[Taint Snorkeler]

Originally posted by CM Kyrios:

Hey guys, we're currently trying to work with Steam to get them to waive their normal refund policy. We want Steam players to also be able to get the same refund Nexon Launcher players got. As of right now, most requests are likely being auto-rejected due to playtime.

Once we get an update on this, we'll let you guys know. It's difficult because your payments likely used Steam Wallet, which we have no jurisdiction over.

will the Founders be refunded?

i bought the legendary founders pack long before launch. and just a year and a half later, its shutting down?

that really hurts you know...

[S o f t]

mmmmh i still have a ♥♥♥♥♥♥♥ of merits but i purchased them longer ago, what about those? bc basically its virtual money lying around in my account :/

[#####]

Originally posted by BusDriver: ShortBus:

Originally posted by CM Kyrios:

Hey guys, we're currently trying to work with Steam to get them to waive their normal refund policy. We want Steam players to also be able to get the same refund Nexon Launcher players got. As of right now, most requests are likely being auto-rejected due to playtime.

Once we get an update on this, we'll let you guys know. It's difficult because your payments likely used Steam Wallet, which we have no jurisdiction over.

will the Founders be refunded?

i bought the legendary founders pack long before launch. and just a year and a half later, its shutting down?

that really hurts you know...

I'd love to be able to refund my founders edition aswell, including any merets brought aswell.

[Vel]

I'm still tryingn to get them to give me a refund, but they refuse. The publisher's issuing refunds for people who spent money on their website - but so far those of us on steam just seem to be getting the shaft regarding it. I've spent a lot on the game, and I'm a bit ticked off.

[Taint Snorkeler]

Avatar
GM Mhicasa Today at 13:27
Hello Mapler,

Thank you for contacting Nexon Player Support. I understand you are requesting a refund for purchases you have made in Maplestory 2.

As explained in the Service Closure announcement, purchases made via the Nexon Launcher or through our website between December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT will be refunded the full price in NX. Our refund policy has been established after careful consideration of various factors, including industry standards, billing processes, and previous Nexon titles. As MapleStory 2 had a Cash Shop Revamp on December 11th, we have provided a longer-than-typical refund window to accommodate those players who purchased any items since the update. Unfortunately, we will not be able to accommodate refund requests for purchases made prior to December 11th, 2019.

Any unspent Merets which may remain on the account can still be used freely. I sincerely apologize for any inconvenience this has caused.

Thank you for playing Maplestory 2. If you have any further issues or concerns, feel free to submit a new ticket.
Sincerely,

GM Mhicasa
Nexon Player Support

[Taint Snorkeler]

Originally posted by BusDriver: ShortBus:

Avatar
GM Mhicasa Today at 13:27
Hello Mapler,

Thank you for contacting Nexon Player Support. I understand you are requesting a refund for purchases you have made in Maplestory 2.

As explained in the Service Closure announcement, purchases made via the Nexon Launcher or through our website between December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT will be refunded the full price in NX. Our refund policy has been established after careful consideration of various factors, including industry standards, billing processes, and previous Nexon titles. As MapleStory 2 had a Cash Shop Revamp on December 11th, we have provided a longer-than-typical refund window to accommodate those players who purchased any items since the update. Unfortunately, we will not be able to accommodate refund requests for purchases made prior to December 11th, 2019.

Any unspent Merets which may remain on the account can still be used freely. I sincerely apologize for any inconvenience this has caused.

Thank you for playing Maplestory 2. If you have any further issues or concerns, feel free to submit a new ticket.
Sincerely,

GM Mhicasa
Nexon Player Support

im never supporting them again. this is the last time i let a studio shank me like that.

[#####]

Wow...

[Kyrios]

Originally posted by BusDriver: ShortBus:

Avatar
GM Mhicasa Today at 13:27
Hello Mapler,

Thank you for contacting Nexon Player Support. I understand you are requesting a refund for purchases you have made in Maplestory 2.

As explained in the Service Closure announcement, purchases made via the Nexon Launcher or through our website between December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT will be refunded the full price in NX. Our refund policy has been established after careful consideration of various factors, including industry standards, billing processes, and previous Nexon titles. As MapleStory 2 had a Cash Shop Revamp on December 11th, we have provided a longer-than-typical refund window to accommodate those players who purchased any items since the update. Unfortunately, we will not be able to accommodate refund requests for purchases made prior to December 11th, 2019.

Any unspent Merets which may remain on the account can still be used freely. I sincerely apologize for any inconvenience this has caused.

Thank you for playing Maplestory 2. If you have any further issues or concerns, feel free to submit a new ticket.
Sincerely,

GM Mhicasa
Nexon Player Support

Hey, so with payments you made (as a Steam player) you quite legitimately have to go through Steam to get the refund. We cannot process Steam Wallet refunds as the publisher. We're currently working with Steam to see if there's a resolution to this. Please be on standby, and if we have good news on it, request the refund through Steam support as seen in the announcement post.

I'll post an announcement on the hub once there's an update!

[#####]

Originally posted by CM Kyrios:

Originally posted by BusDriver: ShortBus:

Avatar
GM Mhicasa Today at 13:27
Hello Mapler,

Thank you for contacting Nexon Player Support. I understand you are requesting a refund for purchases you have made in Maplestory 2.

As explained in the Service Closure announcement, purchases made via the Nexon Launcher or through our website between December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT will be refunded the full price in NX. Our refund policy has been established after careful consideration of various factors, including industry standards, billing processes, and previous Nexon titles. As MapleStory 2 had a Cash Shop Revamp on December 11th, we have provided a longer-than-typical refund window to accommodate those players who purchased any items since the update. Unfortunately, we will not be able to accommodate refund requests for purchases made prior to December 11th, 2019.

Any unspent Merets which may remain on the account can still be used freely. I sincerely apologize for any inconvenience this has caused.

Thank you for playing Maplestory 2. If you have any further issues or concerns, feel free to submit a new ticket.
Sincerely,

GM Mhicasa
Nexon Player Support

Hey, so with payments you made (as a Steam player) you quite legitimately have to go through Steam to get the refund. We cannot process Steam Wallet refunds as the publisher. We're currently working with Steam to see if there's a resolution to this. Please be on standby, and if we have good news on it, request the refund through Steam support as seen in the announcement post.

I'll post an announcement on the hub once there's an update!

so will i be able to refund my founders edition and the ingame stuff brought with steam wallet?

[gaia is online]

Originally posted by CM Kyrios:

Originally posted by BusDriver: ShortBus:

Avatar
GM Mhicasa Today at 13:27
Hello Mapler,

Thank you for contacting Nexon Player Support. I understand you are requesting a refund for purchases you have made in Maplestory 2.

As explained in the Service Closure announcement, purchases made via the Nexon Launcher or through our website between December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT will be refunded the full price in NX. Our refund policy has been established after careful consideration of various factors, including industry standards, billing processes, and previous Nexon titles. As MapleStory 2 had a Cash Shop Revamp on December 11th, we have provided a longer-than-typical refund window to accommodate those players who purchased any items since the update. Unfortunately, we will not be able to accommodate refund requests for purchases made prior to December 11th, 2019.

Any unspent Merets which may remain on the account can still be used freely. I sincerely apologize for any inconvenience this has caused.

Thank you for playing Maplestory 2. If you have any further issues or concerns, feel free to submit a new ticket.
Sincerely,

GM Mhicasa
Nexon Player Support

Hey, so with payments you made (as a Steam player) you quite legitimately have to go through Steam to get the refund. We cannot process Steam Wallet refunds as the publisher. We're currently working with Steam to see if there's a resolution to this. Please be on standby, and if we have good news on it, request the refund through Steam support as seen in the announcement post.

I'll post an announcement on the hub once there's an update!

My ticket has been manually denied by a Steam Support member. It wasn't an automated response, they said they had reviewed my case and denied it on the basis of a violation of Steam's Refund Policy. They wouldn't state which party of the policy was the reason for denial. From what I read of the article, it's most likely because the premium currency has already been consumed, as they refuse refunds for in-game purchases, "so long as the in-game item has not been consumed, modified or transferred."

I spent no small amount of money on merets since the beginning of March, and I would just really like that money back.

[Taint Snorkeler]

Originally posted by CM Kyrios:

Originally posted by BusDriver: ShortBus:

Avatar
GM Mhicasa Today at 13:27
Hello Mapler,

Thank you for contacting Nexon Player Support. I understand you are requesting a refund for purchases you have made in Maplestory 2.

As explained in the Service Closure announcement, purchases made via the Nexon Launcher or through our website between December 11, 2019 12:00 AM PST and March 18, 2020 8:00 AM PDT will be refunded the full price in NX. Our refund policy has been established after careful consideration of various factors, including industry standards, billing processes, and previous Nexon titles. As MapleStory 2 had a Cash Shop Revamp on December 11th, we have provided a longer-than-typical refund window to accommodate those players who purchased any items since the update. Unfortunately, we will not be able to accommodate refund requests for purchases made prior to December 11th, 2019.

Any unspent Merets which may remain on the account can still be used freely. I sincerely apologize for any inconvenience this has caused.

Thank you for playing Maplestory 2. If you have any further issues or concerns, feel free to submit a new ticket.
Sincerely,

GM Mhicasa
Nexon Player Support

Hey, so with payments you made (as a Steam player) you quite legitimately have to go through Steam to get the refund. We cannot process Steam Wallet refunds as the publisher. We're currently working with Steam to see if there's a resolution to this. Please be on standby, and if we have good news on it, request the refund through Steam support as seen in the announcement post.

I'll post an announcement on the hub once there's an update!

i bought my founders pack on nexon..... so i contacted nexon. why would i contact steam about a something i bought on nexon...

[Taint Snorkeler]

Originally posted by Dev:

Originally posted by CM Kyrios:

Hey, so with payments you made (as a Steam player) you quite legitimately have to go through Steam to get the refund. We cannot process Steam Wallet refunds as the publisher. We're currently working with Steam to see if there's a resolution to this. Please be on standby, and if we have good news on it, request the refund through Steam support as seen in the announcement post.

I'll post an announcement on the hub once there's an update!

so will i be able to refund my founders edition and the ingame stuff brought with steam wallet?

they are denying founders refunds. you can refund merets but you cant refund the founders pack. i feel scammed.