Computer Shuts Down While Playing PoE II

[sleepytime]

Hi All,

Just posting here in case anyone has any solution as to my issue. I've been playing PoE II since launch with relatively few issues aside from the infrequent crash when changing map areas. Unfortunately, the game is literally unplayable for me now as my computer shuts down after a seemingly random period of time while playing the game. I've tried the following with no success:

Re-install latest video card drivers (clean install)
Verify game file integrity
Re-install OS from scratch (which includes re-installing the game)

I'm at a little bit of a loss from here, as I've also tried several different benchmarking and stability testing programs to help ensure the problem isn't hardware-related. Other games, most notably ones that are more CPU and graphic intensive, run fine for hours. Here are my specs, for those interested:

CPU - i7-4790K (no OC)
RAM - 16GB
GPU - GTX 1080ti

Any thoughts or suggestions would be most appreciated.

[Character Name]

My guess is either overheating, or your power supply is not putting out enough voltage. If you are overclocking anything, I suggest turning it off.

[sleepytime]

Hi jaimi,

I would've thought the same except that every other game I've tried (some more resource intensive than PoE II, some not) works just fine. I've tried several different benchmark programs and stress tests as well and everything appears to be stable. I guess I'll give 3D Mark a shot as well.

[Kiano]

What says the Event-Manager from Windows? Kernel-Power is in mostly Cases a overheat Problem.

[sleepytime]

It is indeed a Kernel-Power error, but I've never seen the GPU get above mid-60s while in PoE II. The CPU sits around 40C, if I remember correctly.

[Kiano]

You can also download a Bluescreen-Viewer when you are nothing get a Blue-Screen.

[Kiano]

Kernel Power is in mostly Cases Hardware Error. I have read from defect RAM in a few cases, too.

[sleepytime]

BlueScreenView from Nirsoft shows zero crashes. There's not a whole lot meaningful in the event logs either.

[Kiano]

I wish you Luck with a fast Solution.

[sleepytime]

Thank you, Endamon. I appreciate it!

For what it's worth, I ran the Time Spy Stress Test in 3DMark for 20 loops. My GPU temp never got higher than 76C and my CPU temp never got above 37C (link: https://www.3dmark.com/3dm/26608658). I'll keep trying other 3DMark tests in the hopes that I discover a hardware issue.

[Nichtswisser]

There is a very easy and fast way to check if overheating is the issue that does not even require any PC knowledge. Just open the side of your PC and put a big fan in front of it. Should that stop the re-starting then you found the problem.

[Sir Clavius]

What power supply do you have?

[sleepytime]

Nicthtswisser, I don't believe it's an overheating issue. I won't bore you with the details of my case and setup, but cooling is more than sufficient and the computer doesn't crash when running stress tests in 3DMark that cause the GPU temp to go much higher than PoE II. Just as a precautionary measure, I re-seated my GPU and RAM and ran PoE II. I clicked on "Continue" as soon as the title screen loaded and my computer restarted almost immediately after the load screen. There was no time for the GPU to even come close to hitting a questionable temperature.

[Viper]

Shutdowns are always inititated by the Bios and are triggered by either overheating of the CPU or Power Supply issues. Undervoltage usually. Monitor your temps..

[sleepytime]

Ulrich, it's a 750w Antec. Probably bronze efficiency, if I had to wager a guess. I moved the power cord to a different spot in the UPS as well. Next test is to just plug it directly into the wall, but my UPS never shows any sort of error on the display when the restart occurs. I'm probably trying silly things at this point, but I can't seem to find any sort of hardware issue that may be the cause.

[Viper]

However is your are mislableing a restart as a shutdown. There is a difference and different causes. Call it like it is.