The game froze?????Somebody help！！游戏卡住，帮帮忙！！！

[Tcoμ]

Wonderful experience in Episode1~3,but in Bonus Epissode,the game stuck right after Max said how to tell her best fiend that she will leave her while the camera came to Max's face(I tried restart the game,but the game stuck at the same place every time),by the way sound went on,though.Does anybody know what happened?I‘v checked document integrity and reinstalled the game,still didn't work.
1到3章没有遇到任何问题，但是彩蛋章节每次进都会恰恰卡在max心想怎么告诉她的最好的朋友她就要离开她了之后，镜头来到max的正脸，声音是继续放的。我已经试过重装和检验文件完整性了，都不行，真的有