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I have sent them in on different options and immidately explained in the complaint I have yet to receive even an auto respond that the issue has been addressed (or not) I'll post the results if they come back.
There is a guy(s) selling referral accounts. You pay him money. He creates an account for you, gives you the sign on and password and the new (bot) account. You get the perks of the referral and a bot account that runs as much or as little as you want to earn the additional rewards offered through the refer a friend program.
The problem is, the guy selling the accounts doesn't make a new name. He simply adds a number to the end of the same name. So all these bots have the same name, but aren't the same person. They are all sold to people.
I have the replays and the very long conversation all saved.
I did create one ticket through the WG website using an alternate category with a detailed explanation several days ago. The only response I got was a very short survey asking me how satisfied I was with the resolution of my ticket.
Be aware he usually replies 1 am onward UK time so is probably not even at his PC!!
One thing is certain, and I can tell you that as someone who's worked in a GM and Mod capacity for nearly a decade myself: You will never get any answer as to what kind of actions have been taken against the player you reported. That is always basic policy.
Its really pathetic. Its rampant. There are solid accounts w/ solid Random stats, respectable stats, who simply run thier account in co op at night when they sleep or when they are at work. I mean when you see a highly ranked player, with a 55% or more win rate in randoms... having a lill ration of 0.79 in co op its pretty obvious (besides the obvious botting behavior in game).
I strongly suspect, that there is little motivation for WG to act on these accounts in the face of a declining player base.
"They get so many bot reports and 99% of them aren't bots... so they don't review player submitted bot reports... they do scan for bots"
I have on botter that is on my list that has been botting since January.
I have little faith in what ever they do to scan for bots.
So to me the message is... "botting is tolerated".
It's also entirely possible they only scan Random mode. In coop I do reg see people I think are or could be botting, but that's to my benefit so I'd never consider reporting them there.
But in coop it's a different story. I can't say I often pay much attn. Usually I'm trying to get kills, citadels, or whatever the mission is as quickly as possible and paying almost no attn to those around me other than to see if I can grab what I need first! If I die tho, sometimes I look around before requeueing and some are just so bad they have to be bots.