Premium Shop in Game & Externally accessed

[BlackBird79]

I try to buy some doubloons either from the in game premium shop or externally, and in the first case when i press buy i get an ever loading screen and in the site i get an error whenever i try to pay.
This happens to me since yesterday. Is there anyone else which encounters the same problem?

[Jackson]

What kind of error do you get?

I'm just headed off for a few hours, hopefully someone will check in here :) Can't tell anything without knowing the error though. It usually works fine for me from the website. I've never tried in game.

[ex-Admiral]

In-game: check that Steam Overlay is enabled for the game and working, it's required for purchases.
About the website: sorry, no idea, try asking Player Support. Are you logged in the website and it's the same account (and game region)?

[BlackBird79]

The error i get from the site is this:

SORRY SOMETHING WENT WRONG - An error occurred while processing the payment. Please make sure your account is active and check its balance.

I tried with a debit and credit card - also used a siblings card from another bank - no luck the exact same error. I am from an eu country if that helps

i ll try the in game Steam Overlay

Thanks for the help

[ex-Admiral]

Hmm, sounds weird, better check with Support. Also check what your residence country is displayed in account management on the website.

Should be easier in Steam if Overlay helps.

[BlackBird79]

Ok, was able to do it through Steam - by enabling Steam Overlay - but still no luck through the site though.

Probably, the site is rejected somehow by the bank? I don't know...

But i was able to pass the payment through Steam.

Thank you for your help.