Crazy lags ??

[CMDR.FREEZER]

Is there some server issues going on or? cause i struggle to get in to the game, but when i do and play i experience massive lag spikes (10-15 seconds) to which i have taken a insane amount of dmg without being able to do anything about it.

[juanxlink]

Początkowo opublikowane przez OBXandos:

I understand that he is using the steam client. Valve didn't create the client, it is still a wargamming product. If he couldn't even launch the game I could possibly understand handing off to Valve. Since he is able to get into game but has problems logging in and playing then I feel this should be a WG support issue. People from WG have posted on these forums many times and I don't see why one couldn't check into this person's issue.

We could always call the OP dumb and tell him to uninstall though, right?

Guess you did not check the OP posting history right?

Ah, SJWs, always so refreshing...

Steam client, steam support, that will then contact WG support. Some day you will be able to find out how the world works, some day...

[OBXandos]

Początkowo opublikowane przez juanxlink:

Początkowo opublikowane przez OBXandos:

I understand that he is using the steam client. Valve didn't create the client, it is still a wargamming product. If he couldn't even launch the game I could possibly understand handing off to Valve. Since he is able to get into game but has problems logging in and playing then I feel this should be a WG support issue. People from WG have posted on these forums many times and I don't see why one couldn't check into this person's issue.

We could always call the OP dumb and tell him to uninstall though, right?

Guess you did not check the OP posting history right?

Ah, SJWs, always so refreshing...

Steam client, steam support, that will then contact WG support. Some day you will be able to find out how the world works, some day...

Did you just call me a SJW? I have never been called that before and I try to make sure I treat people equally and with respect no matter their background.

As for the post at hand, I did not check this person's posting history and I do not remember their name off hand as someone who trolls. I read the actual forum thread and attempted to provide them with information and help them. I have never had to deal with valve support before so I have no experience with how they handle things or who they interact with. I just assumed that the developers of a game would be the ones to support that game and not the distribution platform.

I am sorry if I gave OP false information, hopefully someone who knows everything can enlighten both of us.

[mystikmind2005]

A windows update .... yep, say no more.
Every majour f-up from A to Z i had with my computer in the last year was caused by F-ing stupid window updates.... there was an especially bad update about 6/8 months ago..... My laptop went from starting up in 30 seconds to taking five minutes OVERNIGHT as a result of that update.
I wish i had turned updates off at the start of last year, windows 10 was good before then. Now i am in the situation of having to leave updates on in the hopes that they will fix some of the previous F-ing up they did.

[Ryuu]

Początkowo opublikowane przez FREEZER:

Thank you for contacting the Wargaming Customer Support.

I am sorry for this inconvenience,but since you're connecting via Steam, you need to contact directly Customer Support Steam.

I'm really sorry for not having better news for you, but I hope you can understand our limits in your case.

Should you have any further questions, do not hesitate to contact us again.


This is the response i get from wargaming. wooow......just.....woow.

Can you tell your game region and support ticket number? Maybe i can clarify the situation.

While they're kinda right, that "Synchronising" part is specific to Steam version, i still very much doubt that Valve support can do anything about it :)

But have you tried making a PingPlotter report yourself? Upload it and share here if you don't mind. Though probably then it's needed to check a different address, i'm not exactly sure myself.

Also try renaming preferences.xml file in the root folder, just to force the game create new one. If next launch succeeds — you can close the game and put the file back if you don't want to lose your settings.

Do you happen to have some overzealous firewall or antivirus installed?

[Ryuu]

Początkowo opublikowane przez OBXandos:

Ryuu could you perhaps ping someone from WG support? I'd hate to lose someone due to a poor customer support experience.

Sure. This problem is rare but when it happens — hard to diagnose what goes wrong and at which step, and it's specific to Steam version which is why they don't usually deal with that :(

Początkowo opublikowane przez juanxlink:

That would be because hes not using the WG client, how do you not understand that?

Try posting on the official forums, better chances there...

It's still a game client developed by WG/Lesta, so @OBXandos is right, please stop arguing and derailing the topic. If the game launches fine — then the problem is not on Valve's side, even if it concerns game communicating with Steam servers to retrieve Steam account information.

> Try posting on the official forums, better chances there...
^ But this part makes sense, likely more help there.

[Ryuu]

Początkowo opublikowane przez FREEZER:

Can i download the wargaming client and play through that without loseing any of my steam-wows progress ?

Actually yes, and i think it can't run into the same problem.

If you haven't linked your account to email yet, then go to https://wargaming.net/personal , click black Steam button on the right to login and then pick email and password. Then you can use that email and password to login through the native client, but you would also still be able to login through Steam version (assuming the problem gets resolved).
Actually you can try something now, i'm interested in the result, i'll PM you

[CMDR.FREEZER]

I think i may be getting closer to the root of the problem. Everything points towards the router.
Sadly this router issnt mine, i am getting internet from dose i rent my apartment from, and they are relativly old people(Dont tell them i said that, please :p) and have little to none experience with these kinds of things.

I have been in contact with the internet provider which did a diagnostics on their line, line seems fine which is kinda is. am running speedtests and get 90-110 mbps download speeds and 6-10 ms latency. But when going into games that i can actually get into such as diablo 3. ping is all over the place, 50-300-70-1000-40-700, yep you get the picture, i did notice something similar in wows when i actually managed to get into games. which means its not wows specific as i thought first, i just assumed that since i didnt get into wows but i do with other games

I am not very experienced myself with routers and such, but i can imagine that the router probably needs a update of some sort as the reset (power off for 30 sec) didnt help.


Thank you all for support, especially Ryuu. i accepted your friend request in-case the problem persists. Ultimately i believe the router might be dying or something like that. it's 7+ years old aswell.

[Ryuu]

Well, now that the source of the problem is found it would be much easier, there are several things you can do.
Also why didn't you mention that you have similar problems with other games as well? That would narrow the list of most possible causes to ISP and router.

1) If it's a simple Ethernet router — meaning the cable that plugs in it is the same as goes into your PC — just plug it directly into PC instead of router. Usually that's enough, but if your ISP uses some authentication — you would need to setup it on your PC as well using Windows wizards, it's not hard. If the cable is too short, you can buy another one and connect them using double female connector like that: http://kylekeeton.com/products/10pcslot-rj45-cat5-cat5e-network-ethernet-connector-female-to-female-cable-adapter-new-free-shipping-cpj001/
That doesn't worsen the connection.

In any case you should try this out this way first, just in case it's the cable from ISP to your router, it's unlikely but possible.

2) You can update the router firmware, in worst case it just won't change anything or you can revert to factory firmware.
Go to http://192.168.0.1 or http://192.168.1.1
Usual login and password is: admin <empty> or admin admin. Then it should be easy through that admin GUI.

In case there's no newer firmware we can try seeing if there are newer and better open-source alternatives, which is not rare, i had to resort to this for older router i setup in grandparents house, otherwise WiFi didn't work at all.
Can you tell your router's vendor and model for a start?

3) You can buy a simple but modern router and use it instead until you move out and put older one back and taking newer with you or whatever, might gift them to them.


PM me if you need any advice, i'm not a network expert but know some of that stuff :)

[CMDR.FREEZER]

Początkowo opublikowane przez Ryuu:

Well, now that the source of the problem is found it would be much easier, there are several things you can do.
Also why didn't you mention that you have similar problems with other games as well? That would narrow the list of most possible causes to ISP and router.

1) If it's a simple Ethernet router — meaning the cable that plugs in it is the same as goes into your PC — just plug it directly into PC instead of router. Usually that's enough, but if your ISP uses some authentication — you would need to setup it on your PC as well using Windows wizards, it's not hard. If the cable is too short, you can buy another one and connect them using double female connector like that: http://kylekeeton.com/products/10pcslot-rj45-cat5-cat5e-network-ethernet-connector-female-to-female-cable-adapter-new-free-shipping-cpj001/
That doesn't worsen the connection.

In any case you should try this out this way first, just in case it's the cable from ISP to your router, it's unlikely but possible.

2) You can update the router firmware, in worst case it just won't change anything or you can revert to factory firmware.
Go to http://192.168.0.1 or http://192.168.1.1
Usual login and password is: admin <empty> or admin admin. Then it should be easy through that admin GUI.

In case there's no newer firmware we can try seeing if there are newer and better open-source alternatives, which is not rare, i had to resort to this for older router i setup in grandparents house, otherwise WiFi didn't work at all.
Can you tell your router's vendor and model for a start?

3) You can buy a simple but modern router and use it instead until you move out and put older one back and taking newer with you or whatever, might gift them to them.


PM me if you need any advice, i'm not a network expert but know some of that stuff :)

Thanks for these steps. To my defence, i did try other games but they were working, i was playing them fine without any issues until i tried Diablo 3 which show the ping. thats when i noticed the problem wassnt speficic to wows and steam. Second, i am quite a greenie when it comes to advanced pc stuff like all this troubleshooting.

I see that you refer to "my router" in several places. to clearify: it is not my router, i am getting wireless internet from the houseowners router.

And i have been speaking to the internet provider that told me it was an apple router, an old one. and to his experience, it was very limited what one can do to apple routers unless you have a apple/Mac pc or phone/pad. which neither me nor houseowner has. This router was their son's router once.

Their son is comming later today to check on the router, he got all the apple/mac stuff we dont :p

I am seriously considering getting my own internet and router. seeing all this circus that needs involment when stuff doesnt work :S

[Ryuu]

Yeah, by "your" i just mean the one you use.

"wireless internet"?! You know, using WiFi for gaming (or downloading big files) is not recommended. If it's technically possible — it's better to get an Ethernet cable to reach your PC, maybe it would even be enough, maybe only WiFi-broadcasting is unstable for that router.

Omg, i didn't even know Apple makes routers too, i don't deal with any Apple stuff :)

Okay, variants 1 and 3 are still possible to try :) If the son won't be able to fix it — just find some techie geek friend to help, like me, but who can physically come to your(not your) apartment :)

[Ryuu]

Początkowo opublikowane przez FREEZER:

I am seriously considering getting my own internet and router. seeing all this circus that needs involment when stuff doesnt work :S

What do you mean by your own internet? :) Getting the house connected to a second ISP is a bit overkill i think. And getting internet using mobile phone and similar things is expensive and unstable as well.
Your own router should likely be enough. AND wired connection, not wireless, even if you have to just drop that cable on the floor until you move out, meaning can't attach them to walls because it's not your house/apartment.

If you(or someone else) don't need WiFi and the cable from ISP is regular Ethernet cable — you don't even need a router, you can plug it directly to PC. I guess you use a laptop?

[Ryuu]

If you're on EU — take a look here: https://worldofwarships.eu/en/news/general-news/eu-server-compensation/