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World of Warships > FAQ & Support > Topic Details
HunterAnubis Jun 27, 2018 @ 1:14pm
exe file marked as a virus?
after update exe file was marked as a virus by avast... intresting
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Originally posted by Ryuu:
As i know our files are properly signed, which shows to antivirus that the file comes from a reputable source, not some randomly compiled file. Note that those dectection results are showing just a suspicion "[Susp]" = means it's a heuristic detection, something looking like it might be related to a known virus family, but it's not confirmed that it's actually a known virus.

In one update there was a problem with signing which lead to a increase in false detection, but it was fixed. Since then i don't remember complaints based on reputable paid AVs (DrWeb, Kaspersky, etc.). I assume for them signing is enough to not count heuristic detection as "real" until there's some additional factors or signing keys were compromised.

But there's a certain class of AVs (AVG, Avast, etc) who seem to not really care about false detection reports both developers and users send them. They operate on trial bussiness model, so probably want to be as loud and visible to make an impression they're useful and protecting the user ("Buy me! Extend my license! I'm good!")

Here's Avast "Report a suspected false positive" submission form:
https://www.avast.com/en-us/false-positive-file-form.php
Try for yourself and quote their answer if you wish.

If there's again a wave of complaints and reports — i'll check back with the team what's up, but for now feels nothing new. I subscribe and lurk a lot of Steam game hubs and false detections of games by AVG and Avast are commonplace, check out for yourself:
https://www.google.com/search?as_oq=avast+avg&as_eq=&as_sitesearch=steamcommunity.com

Of course maybe it's because those ones are popular because of their freemium model, but the frequency is that is truly HORRENDOUS! Do you think all those games including AAA are doing their job badly?

So i'd really swap AV when possible if this was me. I tried free Avast and it was really loud and obnoxious, not a good way leading me to pay, i'm not gonna be tricked it means real protection.
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Showing 1-15 of 45 comments
SCARSTRUCK Jun 27, 2018 @ 12:57pm 
AVAST ANTI-VIRUS is moving the clientrunner.exe to the vault of viruses
AVAST ANTI-VIRUS is moving the clientrunner.exe to the vault of viruses, how to resolv this?
please guys help!!!
#1
Guara Ookami Jun 27, 2018 @ 1:00pm 
Any idea too my steam is saying that the clientrunner is corrupted
#2
Guara Ookami Jun 27, 2018 @ 1:37pm 
I just sent a ticked to WG on their site 9 minutes ago hope they will read it quickly
#3
David Davidson Jun 27, 2018 @ 2:13pm 
I got this too. Clientrunner.exe
AVG antivirus
Technically it's up to AVG to fix their ♥♥♥♥, WOWS hasn't done anything wrong; it's a false positive by antivirus software.
Try contacting your antivirus supplier and if possible make the WOWS folder one that your antivirus software ignores.

WOWS really should be testing their updates on a number of systems with various AV software before rolling an update out; it's not like wargaming is a small indie company, they can definitely afford to buy multiple systems of different spec with different software.
Last edited by David Davidson; Jun 27, 2018 @ 2:18pm
#4
Guara Ookami Jun 27, 2018 @ 2:14pm 
Originally posted by Schlomo Shekelshoastein:
I got this too. Clientrunner.exe
AVG antivirus
Technically it's up to AVG to fix their ♥♥♥♥, WOWS hasn't done anything wrong; it's a false positive by antivirus software.
Try contacting your antivirus supplier and if possible make the WOWS folder one that your antivirus software ignores.
mine is quite a different case every time i try to start it up it says that the Clientrunner.exe is corrupted
#5
David Davidson Jun 27, 2018 @ 2:19pm 
Originally posted by DDMusashi Kai Ni:
Originally posted by Schlomo Shekelshoastein:
I got this too. Clientrunner.exe
AVG antivirus
Technically it's up to AVG to fix their ♥♥♥♥, WOWS hasn't done anything wrong; it's a false positive by antivirus software.
Try contacting your antivirus supplier and if possible make the WOWS folder one that your antivirus software ignores.
mine is quite a different case every time i try to start it up it says that the Clientrunner.exe is corrupted
Are you running though steam?
Disable any antivirus and check files in steam.

Edit AVG is being an absolute wankstain and saying I can't remove the file from "quarantine", I wish they would ask before moving files into a folder from which they can not be removed.
It's gonna take ten minutes to verify file integrity via steam and hopefully that works, if not I'll have to do a complete reinstall.
Problem is I'll have to do it with my antivirus turned off which isn't safe as I use my PC for PGP and as such the clients have the key pairs saved. Not good for PC security at all.

If this is happening with different brands of AV software then the WOWS devs ♥♥♥♥♥♥ up, if it happens only with AVG then it's the devs fault for not testing with such a popular antivirus client but also AVG's problem for detecting something which isn't a virus.
Last edited by David Davidson; Jun 27, 2018 @ 2:33pm
#6
David Davidson Jun 27, 2018 @ 2:51pm 
For AVG users affected by this (this will probably work with other AV systems too, though the steps won't be the same)
1)If affected (if not skip to step 7)
2)turn off AVG
3)go into steam
4)Go to library and right click WOWS
4)Open properties
5)Go to files tab
6)Validate game files (this will take a while
7)Open your AVG client
8)Go to settings
9)Select exceptions
10) Click browse
11)Find your WOWS client (should be in C/program filesx86/Steam/Steamapps/World of Warships
12)Click the lockbox for the WOWS folder
13)Add to exceptions
15)Re-enable AVG
16)Client will run now without crashing

For the WOWS devs:
1)Give me a bunch of dubloons and a heap of free arsenal resources for taking hours to write this massive multi-step problem solving guide.
Pretty please with a cherry on top :steamhappy:
Last edited by David Davidson; Jun 27, 2018 @ 2:55pm
#7
punchingclown Jun 27, 2018 @ 4:10pm 
Originally posted by Schlomo Shekelshoastein:
For AVG users affected by this (this will probably work with other AV systems too, though the steps won't be the same)
1)If affected (if not skip to step 7)
2)turn off AVG
3)go into steam
4)Go to library and right click WOWS
4)Open properties
5)Go to files tab
6)Validate game files (this will take a while
7)Open your AVG client
8)Go to settings
9)Select exceptions
10) Click browse
11)Find your WOWS client (should be in C/program filesx86/Steam/Steamapps/World of Warships
12)Click the lockbox for the WOWS folder
13)Add to exceptions
15)Re-enable AVG
16)Client will run now without crashing

For the WOWS devs:
1)Give me a bunch of dubloons and a heap of free arsenal resources for taking hours to write this massive multi-step problem solving guide.
Pretty please with a cherry on top :steamhappy:

Thanks for this. Saved me some time.
#8
Dagnaggit Jun 27, 2018 @ 4:54pm 
Originally posted by Schlomo Shekelshoastein:
For AVG users affected by this (this will probably work with other AV systems too, though the steps won't be the same)
1)If affected (if not skip to step 7)
2)turn off AVG
3)go into steam
4)Go to library and right click WOWS
4)Open properties
5)Go to files tab
6)Validate game files (this will take a while
7)Open your AVG client
8)Go to settings
9)Select exceptions
10) Click browse
11)Find your WOWS client (should be in C/program filesx86/Steam/Steamapps/World of Warships
12)Click the lockbox for the WOWS folder
13)Add to exceptions
15)Re-enable AVG
16)Client will run now without crashing

For the WOWS devs:
1)Give me a bunch of dubloons and a heap of free arsenal resources for taking hours to write this massive multi-step problem solving guide.
Pretty please with a cherry on top :steamhappy:
This worked for me. I had to leave AVG off until I loged in.
#9
HunterAnubis Jun 28, 2018 @ 2:06am 
https://i.gyazo.com/3e51a8283bc2a3b67f5625e6c86663ff.png
Last edited by HunterAnubis; Jun 28, 2018 @ 2:07am
#10
Ryuu Jun 28, 2018 @ 2:56am 
Originally posted by Schlomo Shekelshoastein:
For the WOWS devs:
1)Give me a bunch of dubloons and a heap of free arsenal resources for taking hours to write this massive multi-step problem solving guide.
Pretty please with a cherry on top :steamhappy:
Thank you very much for answering everything correctly and describing a fix :steamhappy: I'll pass your suggestion, but there's really too many different antiviruses probably :/
I'd send you some bonus-code, but i don't have any yet :steamsad: I'll add you for the future.



EVERYONE, he's right:
Originally posted by Schlomo Shekelshoastein:
Technically it's up to AVG to fix their ♥♥♥♥, WOWS hasn't done anything wrong; it's a false positive by antivirus software.
Try contacting your antivirus supplier and if possible make the WOWS folder one that your antivirus software ignores.
You need to inform your antivirus vendor EACH TIME you think it's found a FALSE positive.
Last edited by Ryuu; Jun 28, 2018 @ 2:57am
#11
HunterAnubis Jun 28, 2018 @ 3:10am 
Originally posted by Ryuu:
Originally posted by Schlomo Shekelshoastein:
For the WOWS devs:
1)Give me a bunch of dubloons and a heap of free arsenal resources for taking hours to write this massive multi-step problem solving guide.
Pretty please with a cherry on top :steamhappy:
Thank you very much for answering everything correctly and describing a fix :steamhappy: I'll pass your suggestion, but there's really too many different antiviruses probably :/
I'd send you some bonus-code, but i don't have any yet :steamsad: I'll add you for the future.



EVERYONE, he's right:
Originally posted by Schlomo Shekelshoastein:
Technically it's up to AVG to fix their ♥♥♥♥, WOWS hasn't done anything wrong; it's a false positive by antivirus software.
Try contacting your antivirus supplier and if possible make the WOWS folder one that your antivirus software ignores.
You need to inform your antivirus vendor EACH TIME you think it's found a FALSE positive.

you know he could have just told you to go to virus chest in your antivirus and give it exeption and restore the file.... that whole post he did ads many unnecesery steps
#12
Ryuu Jun 28, 2018 @ 3:11am 
Originally posted by SCARSTRUCK:
AVAST ANTI-VIRUS is moving the clientrunner.exe to the vault of viruses
AVAST ANTI-VIRUS is moving the clientrunner.exe to the vault of viruses, how to resolv this?
please guys help!!!
Well, see the answer above, except it's for AVG.
#13
Ryuu Jun 28, 2018 @ 3:13am 
Originally posted by HunterAnubis:
you know he could have just told you to go to virus chest in your antivirus and give it exeption and restore the file.... that whole post he did ads many unnecesery steps
Maybe for you that method works, but seems his case is harder:
Originally posted by Schlomo Shekelshoastein:
Edit AVG is being an absolute wankstain and saying I can't remove the file from "quarantine", I wish they would ask before moving files into a folder from which they can not be removed.
It's gonna take ten minutes to verify file integrity via steam and hopefully that works, if not I'll have to do a complete reinstall.
Problem is I'll have to do it with my antivirus turned off which isn't safe as I use my PC for PGP and as such the clients have the key pairs saved. Not good for PC security at all.
#14
David Davidson Jun 28, 2018 @ 6:51am 
Originally posted by HunterAnubis:
Originally posted by Ryuu:
Thank you very much for answering everything correctly and describing a fix :steamhappy: I'll pass your suggestion, but there's really too many different antiviruses probably :/
I'd send you some bonus-code, but i don't have any yet :steamsad: I'll add you for the future.



EVERYONE, he's right:

You need to inform your antivirus vendor EACH TIME you think it's found a FALSE positive.

you know he could have just told you to go to virus chest in your antivirus and give it exeption and restore the file.... that whole post he did ads many unnecesery steps


I tried restoring the file from the AVG virus vault, it would only restore the file partially, I assume it has been partially deleted or /Steamapps is is a semi-read only folder or some ♥♥♥♥ like that so AVG couldn't put the file back, even when I opened AVG with admin privileges.
Different systems and AV clients may vary.
#15
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World of Warships > FAQ & Support > Topic Details
Date Posted: Jun 27, 2018 @ 1:14pm
Posts: 45

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