New account linking wont let me play WoWs

[Crumpet™]

Not able to sign into an account I made for NA some 4-5 years ago in order to link it to my main EU account, In some instances its seeming like the NA account doesnt exit anymore anyway. My main account was made via steam so I'm unsure how the accounts are supposed to be using the same email to begin with. I've put a ticket in, though it seems like i wont be playing WoWs for some time if at all again if this doesn't get sorted. Great feature

[Gess]

Yeah, I'm in the same boat. Raised a ticket. Guess I won't hear from them for a few weeks. Typical Wargaming procedure: Act first, think later and never listen to the playerbase.

[Emerald_dream]

Originally posted by Crumpet™:

Not able to sign into an account I made for NA some 4-5 years ago in order to link it to my main EU account, In some instances its seeming like the NA account doesnt exit anymore anyway. My main account was made via steam so I'm unsure how the accounts are supposed to be using the same email to begin with. I've put a ticket in, though it seems like i wont be playing WoWs for some time if at all again if this doesn't get sorted. Great feature

Same case here, i created my account in the NA region (created via Steam) and now it says i can't login because i have account conflict with an account in Asia region. But i only and ever play in NA.*facepalm*

[Crumpet™]

Originally posted by Emerald_dream:

Originally posted by Crumpet™:

Not able to sign into an account I made for NA some 4-5 years ago in order to link it to my main EU account, In some instances its seeming like the NA account doesnt exit anymore anyway. My main account was made via steam so I'm unsure how the accounts are supposed to be using the same email to begin with. I've put a ticket in, though it seems like i wont be playing WoWs for some time if at all again if this doesn't get sorted. Great feature

Same case here, i created my account in the NA region (created via Steam) and now it says i can't login because i have account conflict with an account in Asia region. But i only and ever play in NA.*facepalm*

What a great and helpful quality of life feature they've added xD Atleast with my issue i did make another account some years back that "Might" be causing a conflict but now it seems that doesn't even matter haha

[Ace42]

Log in to your main region's Wargaming website using your main region's login method.

So eu.wargaming.net for EU players, clicking the "Login With Steam" button for Steam account users.

Then follow the prompts, or navigate to the Accounts menu, and link up your surplus accounts.

https://wargaming.net/support/en/products/wows/article/36251/

If you have conflicting accounts that cannot be linked (same region), you can alter the conflicting user info for whatever account you're not using to fully separate it from your primary one.

[Unrug_WG]

Hello Guys. The account system update has been announced back in November. Your accounts are not lost. You can find a guide here https://store.steampowered.com/news/app/552990/view/516325837947011894?l=english
https://x.com/WorldofWarships/status/1880378189563981886
https://wargaming.net/support/en/products/wows/article/36251/?_gl=1%2a1gx5dt%2a_gcl_au%2aMTA0MjA1NDU3NS4xNzMyMjA2MTMz%2a_ga%2aMzEyMDcyODE5LjE2NjgxODQxOTA.%2a_ga_BWRKLL4HR5%2aMTczOTI3Mjk0Mi40OC4wLjE3MzkyNzI5NDIuNjAuMC4w&_ga=2.23648250.1579072280.1739272942-312072819.1668184190

[Sprsailor]

Same problem here. The Faqs do not address my issue. I am able to log into my main, but unable to log into the conflicting account. When I try to reset password on the conflicting account I always end up back on the main. Since I can't log into the conflicting account, I can't link it to my main. It's just an unending circle with no results.

Tried putting in a ticket, but I don't know what information wargaming is asking for in some of the required fields, therefore it won't go through.

Catch-22

[TheToRN]

I have been told by support I must to get a 2nd email and a 2nd phone number
to fix this account issue.

They don't give a flying hoot about us they clearly making too much money

[Ace42]

Originally posted by TheToRN:

I have been told by support I must to get a 2nd email and a 2nd phone number
to fix this account issue.

Sounds about right.
Most games won't let you create a multiple independent accounts that share the same primary e-mail address or that have overlapping unique identifying information (typically payment).
Because alt-accounts are usually used for sock-puppeting or harrassment, etc.

Which is why, when people make smurf accounts on other games, they've got to get a new e-mail address with which to register the accounts - something people who legitimately want to have a spare account can do under this new system. Just like people with accounts across different regions can merge them.

Not sure why you're acting all indignant about Wargaming behaving like pretty much every other online game in the entire world, now. Other than maybe frustration at messing your login credentials up so bad that you've created a problem you don't know how to fix for yourself.

If anything, it is WG allowing the same primary e-mail address to be used to register independent accounts across regions, plus creating separate Steam accounts, that has caused the previous poster's problem - which should be reason enough for changing it to make that problem impossible in the future.

Originally posted by Sprsailor:

I am able to log into my main, but unable to log into the conflicting account. When I try to reset password on the conflicting account I always end up back on the main.

Not enough information.

Is the main account a Steam or WG one? Is the secondary account a Steam or WG one? Are they both on the same region?

Because I'm guessing that your primary account is a Steam one - and using the "Login With Steam" button allows you to access it.
Whereas the secondary account is a WG one, and using the account recovery button combined with your e-mail address in the login input box is causing it to send a password reset e-mail that is resetting a password for your *Steam* primary *Steam* account - even though you want to be resetting your password for your secondary WG account?

Yeah?

Because that's the only way I can understand there being a problem with accessing either account - and it trying to reset a Steam account password despite Steam logins using login tokens rather than credentials would be the only way I can see a legitimate rather than user-error occuring.

Multi-region users can link accounts here, changing the realm code to their login's associated region, obv:

https://wargaming.net/id/credentials/update/?game_realm=eu

[kaneeden]

also in the same boat. also did a ticket. can´t login into NA when steps for linking EU are done and vice versa.
edit: and of course i can´t play any more. thanks for that

[Sprsailor]

I have no idea what the conflicting account is only that it has the same email address. I remember trying world of tanks some 10-15 years ago and pretty sure it was probably NA, but just joined wows last year with EU friends on EU servers. Not sure if that's the issue, or if it's between steam and wargaming?

The linking accounts process seems very simple to do, except when it doesn't work, and it doesn't work for me.

The faqs are very detailed and thorough presuming the process works for everyone, but I've found nothing in them that addresses my situation.

I'm sure they'll get it sorted eventually, but in the meantime I'm at a loss as to what to do next.

[Ace42]

Originally posted by kaneeden:

also in the same boat. also did a ticket. can´t login into NA when steps for linking EU are done and vice versa.

Uh... "Vice versa"? That implies you *have* successfully logged into NA if you can confirm that you've successfully done the steps for linking it to EU (even though that doesn't necessarily make sense).
It implies that if you access the Wargaming.net website, you see your account-and-region name logged into the top right, and thus can toggle onto your NA account because you've stated they're linked.

There's absolutely no useful information for anyone (including yourself) to go on.
Are both accounts Steam? Are both WGC? Is it a combination of the two? Which region is which? Which ones credentials are you using to access the website - and with it verifying the correct username and region in the top-right, can you toggle onto the other linked region?

Originally posted by Sprsailor:

I have no idea what the conflicting account is only that it has the same email address.

I'm sure they'll get it sorted eventually, but in the meantime I'm at a loss as to what to do next.

The first step should be actually providing some of the basic information that anyone, yourself included, would need in order to figure out what is actually going on and what steps are needed to resolve the issue.

For example saying whether or not your primary account is a Steam or a WGC one;
saying whether or not you can access the Wargaming.net website with its credentials (login with Steam button for Steam accounts; e-mail & password for non-Steam accounts);
verifying that the account username and region in the top-right corresponds to the primary account you *thought* you were logging into;
clicking on that top-right account button, then the WoWS profile link that brings up, and then verifying the profile stats for that account prove conclusively that it's the account you think should be active, with your record of battles corresponding to your expectations.

Then having successfully logged into the Wargaming.net website with the correct account, it should prompt you to resolve conflicts with other accounts automatically - failing that you can link that account to others via the Accounts page, or the region-link page I provided above.

If that fails, you can explain which step is causing unexpected behaviour, and maybe someone can diagnose the problem.

There's plenty of explanations for what might cause an unlinked account conflict - an old WoT (Or WoWP, or any other WG product with a unique) account that shares the same e-mail address might well qualify; as would Steam vs WGC accounts on the same region.
Ditto for ones that share different unique identifying information.

[HunterKiller]

They definitely screwed this crap up.

[Ace42]

Originally posted by HunterKiller:

They definitely screwed this crap up.

Having seen dozens of these threads, it tends to be users have screwed up their own logins and have absolutely zero idea what they've actually been doing.

Complete inability to keep track of their own accounts and login credentials, to think about what the systems they're interacting with need to do and how they might do it, or even to follow simple instructions.

So yeah, assuming their userbase has treble-digit IQs is a pretty big mistake on WG's part.

[Kl3inerFuchs]

I have exactly the same problem, I can't do anything because my Steam and Xbox accounts seem to be getting in each other's way

[68175770]

A free game that doesn't cost money to set up such an update of the mandatory policy for what? Cut veteran players?