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回報翻譯問題
edit: It doesn't look as structured as how you're saying people said it used to look, but it's easy to find right near the top.
I need to find the file ( that contains the aspect ratio setting ) to make it read only so the game cant change it anymore.
I found a solution years ago by just not playing full screen. I can't even tell you if it crashed, just that it didn't work - and it was really long ago.. World of Tanks, but they're basically the same. The game does not natively support "odd" resolutions. I have done it so long I can't tell you if it's even necessary, but I play in a window. Full screen or not, either works, but I play on a 48:9 setup with 3 monitors.
I'll take a look when I can and see for sure what mine says, but it's some weird thing... 5760x1041 or something. (because of the task bar I suppose)
21:9 is common enough I'm surprised you're running into an issue though. I don't recall seeing people talk about it before which makes me think it may not be the game but rather some hardware issue.
I would still recommend contacting support. Usually they're fast - a few hours. You might update your graphics driver so you can tell them you have already done that as almost certainly they'll ask you to that first thing.