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Lol no, this is actually the first F2P game iv'e heard of this. Iv'e had experience with other game supports like this and they always accepted a refund aslong as it was a recently buy and not used.
And ohh, if you buy something in a game from Steam it takes steam 2 weeks to send the money to them but they can see taht you bought something and had the money so it gets auto accepted, my point is it makes no sense to deniy.