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Online features like that eventually end and go offline, particularly for games that are single player or co-op focuse and don't have as huge a playerbase as they used to.
Side note: I think AoM is a great game (even though I had to play it at a friends house due to my laptop not being able to run it) and I'd like Volition to make a new IP that is succesful as opposed to milking Saints Row to death when it's already become a shell of its former self.
If you really care about saving something, you need to keep your own local copy. End of story.
It shouldn't come as a surpise too. I'm actually shocked the service was open for 4 whole years after saints row 4.
Saying volition did it as a middle finger to fans though is just blatantly wrong and ignorant to even say so. Servers cost money to keep up, and in the end someone have to pay for those services.
I don't have numbers for how many were using the service at time of shutting down but it can't have been many and made shutting the servers down a no-brainer.