Black Squad FAQs & Game Error Fixes

[CM_Rocky]

[Deutsch] http://support.blacksquad.com/kb/faq.php?id=136
[Francais] http://support.blacksquad.com/kb/faq.php?id=135
[Español] http://support.blacksquad.com/kb/faq.php?id=137
[Português] http://support.blacksquad.com/kb/faq.php?id=134
[Pусский] http://support.blacksquad.com/kb/faq.php?id=133
[Turkce] http://support.blacksquad.com/kb/faq.php?id=138
[简体中文] http://support.blacksquad.com/kb/faq.php?id=125
[繁體中文] http://support.blacksquad.com/kb/faq.php?id=126

General FAQs

**Note: Scroll down for Game Errors

Is this game Free to Play? Do we need a key to play the game?
The game will stay 100% Free to Play. It's in Early Access now and you won't need any key to play.

What servers do we have right now?
We have 7 Servers spread across NA, EU, South America, South East Asia, and East Asia.

Is this game Pay to Win?
Absolutely not. Every gun can be purchased permanently with in-game currency. Skinned and Re-Skin guns are just cosmetic and does not increase stats.

Which anti-cheat does the Steam version of Black Squad use?
It is using BattlEye, which is currently considered the best anti-cheat in the world. Almost every game it supports is clean because of the constant updates and bans. BattlEye also has the capability to hardware ban. You can find out more here: https://www.battleye.com/

What do you start out with?
200,000 Gold, SIZ556XI CARBON GL, Default Knife, Standard Armor.
Will there be a tutorial? Login rewards? Any free items?
You get 500 medals for completing the tutorial. 15,000 Gold per day, 500 medals every 7th day and one key every 28th day. You can get free Steam DLCs via the store which includes most guns for 15 days and a chance to obtain one perm blue urban skinned weapon or the character Jayce. There is also an anniversary DLC gives out some permanent stuff. Make sure you go to Properties of Black Squad and tick the 'DLC' box. http://store.steampowered.com/dlc/550650/

How do I contact support?
http://support.blacksquad.com/

Where do I report hackers/cheaters?
Send a video or photo as proof to the Support Center! http://support.blacksquad.com/
Who are the Black Squad Medics, NeoBricks? And what is their job in Black Squad?
They are Black Squad's Partner that will help NS Studio handle the support site and other official social fronts as Community Managers, aka the Black Squad Medics. http://steamcommunity.com/gid/103582791458292083/announcements/detail/1460717743494123909

Who are Discord & Steam Moderators?
Discord Moderators are volunteer staff that helps Black Squad by maintaining order in Discord or Steam.

What is the partner program? How can I apply for Black Squad's partnership?
Partners are streamers, youtubers, and community leaders that are making content and helping Black Squad grow the community. More info here: https://steamcommunity.com/app/550650/discussions/0/3398435622556674999/

I have some important stuff that needs to be addressed to NS Studio Staff, how can I contact them?
You can contact the Discord Admin or Medics and they will help you forward it to NS Studio, or send a ticket to the Support Center.

How does the netcode work?
You can learn more about Black Squad's netcode in this video: https://www.youtube.com/watch?v=YWJGowdcwOU

Is there any Wall of Shame or ban list?
No. No name shaming!

How do I know if I encounter a real CM in game?
Here are some steps into finding them and if you stumble upon an impersonator: https://steamcommunity.com/sharedfiles/filedetails/?id=1434867462

How many modes and maps are available now?
You can check this sheet for available modes and maps: https://docs.google.com/document/d/1EZe5R-C9yMT191Gqi_yCgpbn1ehzim1eG7x7r2R4JOw/edit

Is there Ranked match?
Yes, there are Competitive matches with changing rewards every season. Check out details from here: http://support.blacksquad.com/kb/faq.php?id=37

How do I change my Clan Mark/Emblem?
There are many clan emblem events where you and your clan can earn a new emblem.

Can I trade/sell my skin to others?
Trading is not allowed. However, the Steam Market is live, check out our market policy from here: https://steamcommunity.com/games/550650/announcements/detail/1800782940963390304

Is there a Voice Chat system in game?
Yes, but its limited to Competitive and Clan Ranked Matches.

Can I spectate a room while they are playing?
Not yet, there is spectate mode but only available in the Competitive Channel.

How do I join the Competitive Channel?
Competitive Channel is only available for tournament players that have permission from Community Managers.

Is there any Replay function? No, maybe in the future.

When will the Ping Limit be applied on all servers?
Our matchmaking system automatically matches players with similar ping.

Is there any guns that can do 1 hit headshot? What gun should I choose?
Check this Weapon damage breakdown spreadsheet by @Song_, download the Free DLC and try the gun by yourself.
https://docs.google.com/spreadsheets/d/1FzEm-eyG023EqCcXKaPLPBR3NsjBi8DjqTm8n_h7VW8/edit#gid=0

I see we have different skills and classes in tutorial and inventory, how do I use it?
It's only available in some modes like Destruction/Battle Match/Airborne and Capture.

Can I communicate with my teammate when I'm dead?
No, ghost-chat is off (except Competitive and Clan matches) but you can use 3rd party Voice Program like Discord to communicate.

Is there zombie mode?
No, maybe in future.

What currencies are in the game?
Gold: Basic currency, can be obtained from playing the game, completing daily/weekly mission, login reward or Random Bullet Boxes Medal: Can be obtained from completing daily mission, login reward or Random Bullet Boxes BS Coin: Can only be obtained through opening Random Bullet Boxes Bullet: Can only be purchased with real money

How do I purchase Bullets?
You can purchase Bullets with the Steam Wallet, just make sure that Steam Overlay is turned on.

Why is my gun always missing 1 bullet?
It's a feature of the game, there is 1 extra bullet in your gun's chamber.

What is "preset" in sensitivity setting?
In Black Squad, you will have 3 different presets/loadouts, and each preset/loadout will have a different sensitivity.

Can I change my crosshair's color, size...?
Yes you can in game settings. However, there will be limitations.

Do characters give any advantages?
No, they all have the same hitbox and no stats.

Is there any way to check other player's status (KAD, match history...)?
Yes, you can use this command /who playername in game.
I won a giveaway key, where can I redeem it
Check here https://support.steampowered.com/kb_article.php?ref=5414-tfbn-1352

Game Errors

What do I do if there's an error with the anti-cheat Battleye?
Please check here: http://support.blacksquad.com/kb/faq.php?id=8

How do I fix "Cannot begin communication [2] [9] [9] " error?
Please check here: http://support.blacksquad.com/kb/faq.php?id=11

How do I fix 0x000000 error?
Please check here: http://support.blacksquad.com/kb/faq.php?id=10

How do I fix "Exception Processing Message" error?
Please check here: http://support.blacksquad.com/kb/faq.php?id=9

My game won't start after I press play, what do I do?
Please check here: http://support.blacksquad.com/kb/faq.php?id=6

How do I verify the integrity of my game's cache?
In Steam select and right click on Black Squad. • Select Properties. • Select the Local Files tab. • Select Verify Integrity Of Game Cache. • Once this process is finished click Ok/Done. • Exit and fully close Steam. • Launch Steam. If you are automatically logged in to your account, please log out of your account. • Log into your Steam account. • Launch the game. Why should I follow these steps? The game's data can get corrupted for many reasons and in many ways. This will help clean and correct any missing or corrupted data detected by Steam.

Why won't steam download Black Squad?
(Assuming you have check the minimum requirements before) On the Black Squad store page, there will be a "Requires agreement to a 3rd-party EULA" somewhere to the right of the page. Click the links it provides to agree to EULA. This should allow you to download the game! Credit: Sloth Johnson#9130

Why can't I purchase bullets?
Be sure to have your steam overlay on! To turn it on: Steam settings > In Game > Check enable Steam Overlay while in-game

How do I fix [2] [9] [11] error?
Check if your computer name has a special character. Its recommended to use English with no symbols as a computer name then reboot.

What does "You are kicked out. Please try again later [3][6]" mean?
This means you've been banned. For more information, go to http://support.blacksquad.com/

How do I fix "This person is already logged in [5] [4]" error ? (can work only for some people)
1. When you are on the "This person is already logged in [5] [4]" screen, minimize your game and open task manager. 2. Go to the most right tab called "services". 3. Find there BEService. 4. Turn it off and on again. 5. Restart your game. (Check safe mode on the launcher)

Why am I asked to verify my username and password?
Please check here: http://support.blacksquad.com/kb/faq.php?id=7

Why doesn't Push-to-talk work on discord while I'm playing Black Squad?
Make sure you run Discord as admin and it should fix the problem! If that doesn't work, please try contacting support here: http://support.blacksquad.com/ How do I fix White Screen issue? #1. Open Steam and go to Black Squad properties #2. Go to the tab called ‘LOCAL FILES’ and choose ‘BROWSE LOCAL FILES’. #3. Go into ‘\binaries\win32’ and find ‘BlackSquadGame.exe’ in explorer, and choose ‘Properties’ using right-click on mouse. #4. Go to tab called 'Compatibility’, and check 'Disable full screen optimization’

How do I fix FPS loss when i use Alt+Tab?
#1. Open ‘Settings’ #2. Search ‘Focus assist settings’in Windows Settings. #3. Turn off all options in Focus assist settings

How do I fix Error 0xc00007b?
Please check here: http://support.blacksquad.com/kb/faq.php?id=66

What is the Steam Market Policy?
https://steamcommunity.com/games/550650/announcements/detail/1800782940963390304

Can't find your Question?
Make sure to contact the Support Center: http://support.blacksquad.com/