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it can onl come from two things:
-allow the srcds.exe in the firewall
-port forwarding isn't right
for port forwarding i do recommend to open 27015 in TCP/UDP and 27016 in TCP/UDP this is all you need for 1 server.
here you can get more information in this full guide step by step in case some more issue come
https://steamcommunity.com/sharedfiles/filedetails/?id=2072453781
All you need is a single UDP port of choice (default: 27015). TCP is for remote console command execution, but the built-in RCON from SRCDS has some security issues and seeing that you're hosting a home instance I recommend you turn it off by removing the line in your server.cfg that says rcon_password.
Make sure server traffic is allowed to pass through every firewall you may have (OS, router, anti-virus).
You can use your external IP and port of choice to test out whether you can successfully establish connection. Unsuccess means your port forwarding is incorrect.
The console variable sv_steamgroup_exclusive is necessary to be set to 0 in order to ensure pubs can join your server instance using the built-in matchmaking lottery (via Main Menu).
The server can also be found and connected to using the server browser (openserverbrowser in client console). There is a launch parameter you can attach to your script file -nomaster which prevents your server from being listed on the Valve Master server list.
Please keep in mind that by joining the server without creating a lobby first, pubs cannot join using matchmaking, only via direct connect with your IP address.
The command for direct connection is: connect <IP>:<Port> in the console of your L4D2 client instance. If the port is the default (27015), you do not need to specify it, only the IP.
- Choose Official Dedicated or Best Available Dedicated, enter mm_dedicated_force_servers <external_ip>:<port> in your client console. Click Start match.
- Choose Steam Group Server and then click Start match. You will be prompted a menu for available servers of your steam group. By default L4D2 is set to discover LAN games, therefore people often can see their server listed as a steam group server. Select your server and then you will connect.
Both of these methods work assuming your ports are forwarded, sv_steamgroup_exclusive is either 0 or 1 and you have selected Public Game in the lobby settings.
Note: Hosting SRCDS counts as playing L4D2 if Steam is opened.
You must either:
Cheers,
June