All DLCs suddenly not working in-game + all data gone

[somerandomunimportantperson]

The game loaded up with all DLCs not working all of a sudden and all my data is also gone. I've tried validating files and even reinstalling. Nothing's working.

Would be nice if someone could help me get the DLCs working again, at least... Getting back all my play data would also be nice.

[ナオヤ]

Are you running the game from the same steam account as before?

Also, check "%LOCALAPPDATA%\SoulcaliburVI\Saved\SaveGames\" (paste it in explorer) if your saves are still present - you should have one directory for each steam profile you ran the game on.

[CZI]

Installed DLC can be verified:
Steam Client: Right click on SC6 > Properties > DLC
It should be all checked.
If it is Family Shared account, you may need to check Family Sharing settings.

For save data, if you have backed up somewhere, you may be able to recover.
But before do anything, better to back up current data.
https://steamcommunity.com/sharedfiles/filedetails/?id=2186983802

[somerandomunimportantperson]

Yeah I'm using the same steam account (this one)

And yeah I've checked the DLCs and have made sure they are all checked. Still nothing working though..

[CZI]

I'd suggest following.
1) Back up current data folder and remove
2) Uninstall SC6 and reinstall
3) Start game to see if DLC are enabled

If yes, 4) restore 1)'s data base
If no, 5) contact Bandai Namco support for help
https://support.bandainamcoent.com/

[A-tanatos-Ω]

Yeah, best option is write to Bandai Namco support. Seems like players data stored on players PC, not on server.

[somerandomunimportantperson]

Nothing's working so far so I guess I'll contact support... But man.., all my stuff is gone and even the DLCs won't work.

[CZI]

You might have valid data in Cloud Sync still.
So I'd suggest to back up.
1) Disable Cloud Sync from Game property
2) Download each file from following
https://store.steampowered.com/account/remotestorageapp/?appid=544750

I've heard DLC info is in save data folder.
So if you tried my suggested step (remove save data for resetting), I think it could be recovered.