Bought 500 gold, it didn't show up (error).

[YourFarmsAreMine]

As the title suggests I have bought 500 gold to buy the base game so I could do properly multiplayer games, but it didn't take. The 500 gold was never added to my account. What should I do? I am not interested in getting my money back, but I would like to active the base game.

[Gin]

Unless things have been changed,
i was under the impression that the basegame is free to play,
and gold is used to unlock expansions.

Nevertheless, having bought gold and it's not there to be used is annoying.

Contact support for it and if needed, gather all the proof / payment receipt e-mail
so it can be added to your support ticket when they ask for it

[YourFarmsAreMine]

You can't play multiplayer properly without the 'base game'. Then you can play only one map with the same numbers. That is why I am trying to buy the 'base game'. Yeah I did that and e-mailed them. I was hoping maybe more people have had this problem and it is easily fixable that is why I have posted here.

[Gin]

Originally posted by JustAFarmer:

You can't play multiplayer properly without the 'base game'. Then you can play only one map with the same numbers. That is why I am trying to buy the 'base game'. Yeah I did that and e-mailed them. I was hoping maybe more people have had this problem and it is easily fixable that is why I have posted here.

Ok, i forgot about the "one map only nonsense"

Well, could be just a matter of waiting a little longer ?
It wouldn't be the first game where people have to wait for an in-app purchase to finally come through
Assuming you did reload the game already several times.

[Thew]

I just bought 1000 and it didnt show up either?? How do i fix this?

[rodox]

Same here.

[jillianmclean]

Has this been resolved? Same thing has happened to me.

[CJx]

For anyone just scouring these threads, I would not recommend buying any gold in this game for the immediate future. The devs have destroyed all functionality this game had back in October and are fixing things at a snail's pace.

[Keurkuss]

Originally posted by JustAFarmer:

As the title suggests I have bought 500 gold to buy the base game so I could do properly multiplayer games, but it didn't take. The 500 gold was never added to my account. What should I do? I am not interested in getting my money back, but I would like to active the base game.

Hello !
I bought 500 Gold yesterday and the 500 Gold are not on my account.
I disconnected and then reconnected... Nothing happened.

So I sent a message to : [e-mail]
And they respond me this :
"A member of our support team will get back to you as soon as possible.
In order for us to help you as quickly as possible, please provide us with the following information - in case you haven't already done so.

a) If you have questions about your account, please send us your Catan Universe username.
b) If it is a technical question, please let us know what kind of device and operating system you are using. If you are playing on PC / Mac, please let us know if you are playing via browser or via Steam.
c) For questions about in-app purchases, in addition to your username, please send us the payment receipt you received from the respective store providers (Apple, Google, STEAM/Valve, Paymentwall).

Just reply to this email if you want to submit the above information.
Thank you for your assistance!"

I am still waiting for their response and I would like to know if someone that had the same problem had the answer...

[Keurkuss]

Originally posted by Thew:

I just bought 1000 and it didnt show up either?? How do i fix this?

Hello did you fix it ? I have the same issue

[Keurkuss]

Originally posted by rodox:

Same here.

Hello did you fix it ? I have the same issue

[soulServant]

same issue...waiting for response from them

[Joe Biden Butt Booty Naked]

Anyone figure it out??? They wont response same issue.

[Satori]

Originally posted by Keurkuss:

Originally posted by JustAFarmer:

As the title suggests I have bought 500 gold to buy the base game so I could do properly multiplayer games, but it didn't take. The 500 gold was never added to my account. What should I do? I am not interested in getting my money back, but I would like to active the base game.

Hello !
I bought 500 Gold yesterday and the 500 Gold are not on my account.
I disconnected and then reconnected... Nothing happened.

So I sent a message to : [e-mail]
And they respond me this :
"A member of our support team will get back to you as soon as possible.
In order for us to help you as quickly as possible, please provide us with the following information - in case you haven't already done so.

a) If you have questions about your account, please send us your Catan Universe username.
b) If it is a technical question, please let us know what kind of device and operating system you are using. If you are playing on PC / Mac, please let us know if you are playing via browser or via Steam.
c) For questions about in-app purchases, in addition to your username, please send us the payment receipt you received from the respective store providers (Apple, Google, STEAM/Valve, Paymentwall).

Just reply to this email if you want to submit the above information.
Thank you for your assistance!"

I am still waiting for their response and I would like to know if someone that had the same problem had the answer...

Hi, same happened to me. I had no answer for maybe a week. So I just replied to this email with " I STILL HAVE NO FEEDBACK?!? " and the next day received an email from the support asking for proof that I've paied for the gold but didnt receive it (i just sent them screenshots of my steam wallet transaction for 500 gold and the 0 gold in-game). And told them that i don't really want my money back but to get the expansion "The Game". The next day they replied that 500 gold is booked into my account and it really was.

So, just spam their email until somebody responds.

[Silvio_Dante]

This is simply unacceptable and so annoying.

[Socratic Wisdom]

Add me to the list! I purchased $15 worth of gold three days ago. No gold shows up in Catan Universe, despite the transaction going through on Steam. Steam says, "We are having a temporary problem communicating with the game's item server. Unfortunately, this prevents us from being able to continue with your refund request. Please try again later."

Meanwhile, I've sent several emails to Catan Universe support, and all I get are the same canned email responses in German (word-for-word, regardless of what I write and that the same email response has been sent to me multiple times previously).

Great times! Thanks, Catan Universe! I didn't think it would actually be this bad, despite all of the negative publicity surrounding the product. I guess I get to chalk this up as a $15 lesson.