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This is a "feature" you maybe should reconsider. I know it asks once if you really want to reset, but well in my case, i mismatched it with restart the game and i am used to get a confirm message and don't read it. Maybe you could force the players to type reset in the field, because this is very very very annoying.
Man, this is horrible. Reach me out on info@aliceandsmith.com and we will figure something out. Restoring your progress need to be done manually by either me editing all your player data in the database or doing a full database restore and extracting only your data.
That's why we cannot really make this for everyone, but it's christmas! I'm with the kids but tomorrow I can take time, just send me your User Agent Nickname.
Cheers!!