White screen on startup?

[the guy who asked]

So when I tried to start up the game, the logo for dotemu showed up, not particularly surprising. But then the game simply stayed on the white background, and wouldn't continue to any kind of title screen. I've uninstalled and reinstalled the game, as well as verified the cache. Nothing seems to work. Has anyone else experienced this?

[Omar]

Hello,

Could you post your wb.log file? Does your GPU has the appropriate specs and amount of memory?

At this point the game was loading data (while the logos were up) and waiting for them to finish loading. Normally there should be no wait but on slow specs system it can take a few extra seconds. A total freeze is abnormal.

Omar

[the guy who asked]

Yes, hello. My computer has a processor of Intel(R) Core(Tm) i 3-2120 CPU @ 3.30GHz 3.30GHz with Ram of 6.00 GB and a 64-bit operating system, x64-based processor.

I think that this is the wb.log file, but I might be incorrect.
WbGameApp Construct
WbGameApp Construct end
App init()
[app] WbGameApp init()
[app] Load Main Settings
[app] Wonder Boy: The Dragon's Trap
[app] Version: 1.03f / build Jan 31 2018, 11:47:44
[app] Exe: Win 64-bits Final DX11 Audio Steam Mouse Public Edit
[app] Windows 10.0 (16299)
[app] Steam BuildId 2484781 (Branch '')
[app] PersistentMgr create
[app] PlatformApplication init()
[app] WinApplication::init()
[app] DeviceMgr init
[app] PersistentMgr init
[app] initWindow()
[graphics] HWNDWindowMgr::init()
[graphics] EnumDisplayMonitors()
[graphics] Create window 0
[graphics] CreateGLWindow()
[graphics] InitDX11()
[dx11] Adapter 0: "Intel(R) HD Graphics"
[dx11] VendorId = 8086, DeviceId = 102, SubSysId = 362317AA, Revision = 9
[dx11] DedicatedVideoMemory = 32 MB, DedicatedSystemMemory = 0 MB, SharedSystemMemory = 1632 MB
[dx11] Output 0: "\\.\DISPLAY1", Coords (l:0,r:1920,t:0,b:1080), Attached 1, Rotation 1
[dx11] Mode 14: 800x600 @ 60.32, Format 28
[dx11] Mode 15: 800x600 @ 75.00, Format 28
[dx11] Mode 16: 800x600 @ 60.00, Format 28
[dx11] Mode 17: 1024x768 @ 60.00, Format 28
[dx11] Mode 18: 1024x768 @ 75.03, Format 28
[dx11] Mode 19: 1024x768 @ 60.00, Format 28
[dx11] Mode 20: 1152x864 @ 60.00, Format 28
[dx11] Mode 21: 1152x864 @ 60.00, Format 28
[dx11] Mode 22: 1280x600 @ 60.00, Format 28
[dx11] Mode 23: 1280x600 @ 60.00, Format 28
[dx11] Mode 24: 1280x720 @ 60.00, Format 28
[dx11] Mode 25: 1280x720 @ 60.00, Format 28
[dx11] Mode 26: 1280x768 @ 60.00, Format 28
[dx11] Mode 27: 1280x768 @ 60.00, Format 28
[dx11] Mode 28: 1280x800 @ 60.00, Format 28
[dx11] Mode 29: 1280x800 @ 60.00, Format 28
[dx11] Mode 30: 1280x960 @ 60.00, Format 28
[dx11] Mode 31: 1280x960 @ 60.00, Format 28
[dx11] Mode 32: 1280x1024 @ 60.02, Format 28
[dx11] Mode 33: 1280x1024 @ 60.00, Format 28
[dx11] Mode 34: 1360x768 @ 60.00, Format 28
[dx11] Mode 35: 1360x768 @ 60.00, Format 28
[dx11] Mode 36: 1366x768 @ 60.00, Format 28
[dx11] Mode 37: 1366x768 @ 60.00, Format 28
[dx11] Mode 38: 1400x1050 @ 60.00, Format 28
[dx11] Mode 39: 1400x1050 @ 60.00, Format 28
[dx11] Mode 40: 1440x900 @ 60.00, Format 28
[dx11] Mode 41: 1440x900 @ 60.00, Format 28
[dx11] Mode 42: 1600x900 @ 60.00, Format 28
[dx11] Mode 43: 1600x900 @ 60.00, Format 28
[dx11] Mode 44: 1680x1050 @ 60.00, Format 28
[dx11] Mode 45: 1680x1050 @ 60.00, Format 28
[dx11] Mode 46: 1920x1080 @ 60.00, Format 28
[dx11] Adapter 1: "Microsoft Basic Render Driver"
[dx11] VendorId = 1414, DeviceId = 8C, SubSysId = 0, Revision = 0
[dx11] DedicatedVideoMemory = 0 MB, DedicatedSystemMemory = 0 MB, SharedSystemMemory = 3028 MB
[dx11] SwapEffect = 4
[graphics] HWNDWindowMgr::init()
[app] Application::init
[app] TimeMgr init
[app] InputMgr init
[app] FileMgr init
[app] TextMgr init
[app] Managers load
[app] LeaderBoardMgr init
[app] AchievementsMgr init
[app] Rand init
[app] ImGui init
[app] ShowWindow
[app] AssertMgr
[profiler] Init
[jobmgr] Init with 4 loading threads
[loadingthread] Init (Affinity: 0)
[savethread] Init
[audio] Init
[audio] Init SoLoud
[localize] Load strings data: 'strings/main.csv'
[localize] Load strings data: 'strings/lang_00_ru.csv' (Merge)
[localize] Load strings data: 'strings/lang_01_zn-cn.csv' (Merge)
[localize] Stored language: 4
[localize] System language: 4
[imgui] Load Fonts
[imgui] Load disk files
[imgui] Compute glyph ranges
[imgui] Add fonts
[imgui] Build atlas
[imgui] Setup
[debugger] Loading ROM
[app] Init
[renderer] Init
[renderer] InitBasicShaders
[renderer] InitGameShaders
[renderer] Load shader 'NoTex'
[renderer] Load shader 'Basic'
[renderer] Load shader 'Basic+Mul'
[renderer] Load shader 'Basic+R'
[renderer] Load shader 'Basic+Mul+R'
[renderer] Load shader 'MaskWrite'
[renderer] Load shader 'Obj'
[renderer] Load shader 'Obj+R'
[renderer] Load shader 'Water'
[renderer] Load shader 'Heat'
[renderer] Load shader 'GaussianBlur'
[renderer] Load shader 'YUV'
[renderer] Load shader 'CRT'
[renderer] Load shader 'Scanlines'
[editor] Init
[game] Init
[anim] Load anims configurations
[anim] Load spine anims
[load] TexLoad Stalled 'spine/Fx/Fx.png' for 65409400 ns (65 ms)
[load] TexLoad Stalled 'spine/Opening/opening_castle.png' for 15344500 ns (15 ms)
[anim] Build indexes
[texatlas] Load atlas indexes
[tex] Loaded sparse dictionaries for 814 textures.
[renderer] Backbuffer resolution scale 0.833 (windowed) -> (1600.0,900.0)
[load] TexLoad Stalled 'tex/Tech/DistortionMap.png' for 7092500 ns (7 ms)
[audio] Load music database
[audio] Load sfx database
[audio] Async loading start
[savegame] Queue load save data
[savegame] Queuing load: 'GameSlot00.sav'
[savegame] Queuing load: 'GameSlot01.sav'
[savegame] Queuing load: 'GameSlot02.sav'
[savegame] Error 1 loading: 'GameSlot00.sav'
[savegame] Error 1 loading: 'GameSlot01.sav'
[savegame] Error 1 loading: 'GameSlot02.sav'
[game] Load locations, mods
[debugger] Load symbols
[game] Reset
[game] SplashScreenStart
[game] SplashScreenNextVideo 0
WbGameApp init() ok
App executeAll()
[steam] Received stats and achievements from Steam
[game] SplashScreenNextVideo 1
App close()
WbGameApp close()
[audio] Shutdown

[the guy who asked]

I have also downloaded windows 10, if that helps.

[Omar]

Sorry, unfortunately the game needs a discrete GPU or Intel HD Graphics 4000 bare minimum (listed in specs). While your graphics adapter doesn’t describe itself, it looks like won’t work with it.

Would you mind requesting a Steam refund for the game?

[the guy who asked]

Okay. Well, thanks for the help anyway!

[DerHannes]

Good that it worked for you, for me not. 10 minutes of white screen and nothing happened.