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No it isn't the Event Reward at all it is a Reward for level ups all 10 levels i assume? or begining with level 10 first Reward Level 20 second reward but we didn't received the level 10 E-mail ingame Reward and nothing came in our Gift box....
You only get a reward on account and not a server.
If you get to level 10 and decide to start over for whatever reason you won't receive the reward for reaching level 10 a second time.
Every level up reward is only given away once per account.
well then thats a different problem. i am a new player and only have 1 acc, 1 tamer. i do get lvl 10 and 20 reward, but didnt get it at lvl 30,40, and also the playtime reward. it did notice that we get the reward, but we didnt receive it.
first, you have take all the items on that gift storage. empty it out, then refresh.
Ah, it worked. Thanks! :D