Game wont start Win 8.1

[Darkwing Duke]

I Have tried everything that was mentioned in the previous thread of the same problem but I havent been able to run it either

Ive also verified file intergrity, changed the installation drive and reinstalled several times. I cant get it to start no matter how hard i try

[☢ Grumbledore ☢]

Hi there :D

Does the crash reporter pop up? if so, just send the crash log to the devs. If not, upload the log file located in your documents folder and post the link here, so the devs can have a look at it.

Not sure if that has been fixed yet, but Bitdefender antivirus could cause issues too. Exoplanet writes log files to the document folder of the user and bitdefender doesnt seem to like that.

log files can be found in

Documents/Alersteam/Exoplanet - First Contact/

files in question are:

system.log
cegui.log

cheers :D

[Darkwing Duke]

Nope, no crash report. Worse yet is it appears the game didnt even make a folder in Documents to put a crash report

I dont use bit defender either

[☢ Grumbledore ☢]

it usually does. that is weird.

the reason why bitdefender causes issues, is because of a protection feature for some folders including documents.

try to launch the game as administrator dircetly from the installation folder maybe that will help.

[Darkwing Duke]

Progress, Program cant start because api-ms-win-crt-runtime-I1-1-0.dll is missing

Bingo we have something to work with

[☢ Grumbledore ☢]

just have a look here.

https://answers.microsoft.com/en-us/windows/forum/windows8_1-pictures-musicapp/api-ms-win-crt-runtime-l1-1-0dll-is-missing/b593b94e-6691-423b-a586-0b7f10131e35?auth=1

seems like you are missing "Visual C++ Redistributable for Visual Studio 2015"

[Darkwing Duke]

Thats strange, the installation says I already have that installed. Im gonna attempt to uninstall and reinstall the Visual C++ thing

[Darkwing Duke]

Ok well the C++ installation is stuck and isnt progressing anymore

[Darkwing Duke]

Looks like my problem goes beyond this game not working. My computer is refusing to install the C++ package

[Darkwing Duke]

ok yep, I see the problem. Seems that my PC's windows update service has been corrupted. Nothing wants to update even my anti virus's update ability was disabled 4 days ago

[☢ Grumbledore ☢]

urgh that sux

[Darkwing Duke]

Ive run into this exact same problem 4 times. My only solution now is to reinstall my operating system.

Alright thanks for trying to help man but looks like this issue is part of a much bigger one

[Darkwing Duke]

I am happy to report that now I have installed windows 7 and gotten it fully updated. The game now runs.

[☢ Grumbledore ☢]

Awesome :D have fun :D

[bijou]

Originally posted by Darkwing Duke:

I am happy to report that now I have installed windows 7 and gotten it fully updated. The game now runs.

Looks like I missed an important thread while I was away. Glad to hear your problem is solved. I hope you will enjoy the game despite the fact it is still pretty raw, especially in the beginning. Feel free to ask any questions and post your feedback. I'll get back to you as soon as I can.

Originally posted by ☢ Grumbledore ☢:

Awesome :D have fun :D

Florian, as always, thanks for having my back. I appreciate it.

[Darkwing Duke]

Originally posted by bijou:

Originally posted by Darkwing Duke:

I am happy to report that now I have installed windows 7 and gotten it fully updated. The game now runs.

Looks like I missed an important thread while I was away. Glad to hear your problem is solved. I hope you will enjoy the game despite the fact it is still pretty raw, especially in the beginning. Feel free to ask any questions and post your feedback. I'll get back to you as soon as I can.

Originally posted by ☢ Grumbledore ☢:

Awesome :D have fun :D

Florian, as always, thanks for having my back. I appreciate it.

From what Ive played its a diamond in the raw, I am enjoying it