Common Issues FAQ - Read this first!

[月読]

FOR SILENT CRASHING WHEN YOU OPEN THE GAME

For some reason, the game will not give you an error properly when it crashes while launching if you launch from the Steam library UI, or any menu you get by right clicking a Steam icon. If you load the game directly from it's .exe in it's instalation folder, however, you should properly recieve one. It is almost impossible to begin helping without an error to start from.


If you have a question and asnwer you want added to the list, post it below and I will do so as soon as I can.

Index -

1/2/3) CPU errors - Often the cause of silent crashing at launch
4/5) GPU errors - Often the cause of crashes in-game
6) Input error - KB/M not working
7/8) General Issues - FPS and Save data

1) "My error says that the game can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing."

If you get this error it is because you are missing the correct C++ runtime that is required for the game to boot, or it was not installed correctly.

To fix this issue, first, make sure you have Service pack 1 https://support.microsoft.com/en-ca/kb/976932 installed for Windows 7 systems, or update 2919355 https://support.microsoft.com/en-ca/kb/2919355 installed for windows 8 systems.

Following that, install the redistributable from https://support.microsoft.com/en-ca/kb/2999226 or inside the RE7 directory. If your game still does not boot, try fully removing the C++ redistributables from your programs, rebooting, and installing them again. You may also wish to remove the windows updates as well just in case, but make sure to reinstall them again before attempting to install the redistributable, or you will just get an error.

It is also of note that this game is made for 64 bit systems, so if yours is 32 bit, you may need to explore other solutions, which I am personally not currently aware of.

2) My error is similar to #1, but it tells me that MFplat.dll and/or MFreadweite.dll or missing!

You are probably using an "N" version of windows which doesn't come with a media player codec pre-installed, The error will crash you in the same way as the C++ issue, but will instead tell you that MFplat.dll and/or MFreadwrite.dll are missing.

A fix for this error was provided by capcom's own Wbacon, it is -

Originally posted by WBacon capcom:

If any of you are running Windows "N" edition that lacks Windows Media Player, the game will crash since it requires the WMP codec in order to play the WMV movie during the intro sequence.

To get around this issue, you will need to download and install the free Media Feafure Pack (which includes the media codec) from Microsoft below.

For Windows 10:
https://www.microsoft.com/en-us/download/details.aspx?id=48231

For Windows 7:
https://www.microsoft.com/en-us/download/details.aspx?id=16546

For Windows 8:
https://www.microsoft.com/en-us/download/details.aspx?id=30685

For Windows 8.1:
https://www.microsoft.com/en-us/download/details.aspx?id=40744

3) My game crashes after the opening video! - Fixed!

This is do to the game requiring SSE4.2 support for actual gameplay sections to function properly. At the moment there is no work around to fix this issue other than to upgrade your CPU to one that supports it. However, a patch is coming that should fix the issue - http://steamcommunity.com/app/418370/discussions/0/152392549354995616/ , so barring that, you will just need to be patient.

A patch has been released which should now fix this issue! Please make sure your game is updated fully and report back with any other issues!

4) My game boots, then immediately crashes with an error “d:\\reengine\\reengine\\builder\\modules\\render\\os\\renderdevice
dx11.cpp” 1661 Direct3D 11????? create failed."

The most simple solution to this issue is to update your video drivers. If that doesn't work, things get more complicated. Make sure that your video card supports Direct X 11(12?), as this game will not natively support anything less, currently. If you do not support it, there IS a work around, but it is very likely to not perform as fully intended, as the game is not intended to be played on older versions than DX11(12?).

(credit to Leaves.OwnZ http://steamcommunity.com/id/leavesxxownzi for solution)

Originally posted by Leaves.OwnZ:

go to your lower left corner and hit run on windows 7 so the command window comes up - type "dxcpl" now and hit enter.

If it opens proceed - otherwise
you can download manually first {LINK REMOVED}http://www.mediafire.com/file/1vhqoxk68e3arco/dxcpl.exe
just download and execute the .exe as ADMIN (!)


Click "Edit List" at the top and click the three dots to select the Game re7trial.exe should it be in the Installdir.

For example: C:\Program Files\Steam\steamapps\Common\RESIDENT EVIL 7 biohazard Demo\re7trial.exe


after you have done that make sure at debug layer "Application Controlled" is selected and no Checkmarks are set beside "Info" at Mute Severity.

Now checkmark "Force WARP" at the bottom and click apply/OK

Now run the game via the .exe instead of Steam (it should run through steam after that anyway)

It Should start now if it works and use DX10 mode

5) My game boots, then immediately crashes with an error "d:\\reengine\\reengine\\builder\\modules\\render\\os\\renderdevicedx11.cpp" 4948 createComputeShader failed."

This one has come to my attention recently as well, while I was away another user looked into it and this is what they found -

Originally posted by Lady:

After some investigation I think I may have figured out our problem....The feature "createComputeShader" wasn't introduced to D3D until DX11.3 and is mainly used in DX12, it is part of ShaderModel 5.1...
While your graphics card MAY BE DirectX 11 compatible, it may NOT be DX11.3/SM5.1 compatible...therefore "createComputeShader" returns as not even being a valid function/argument and fails to load. Even if you ignore the error you will likely get stuck at a loading screen forever.

At the moment there is no real user end fix that I know of.

Another poster has this to say -

Originally posted by Likort:

I am quite sure that explanation is not true.

The game doesn't run on an AMD HD 6850 1GB.
The game does run on an AMD HD 6950 2GB.

So it's most likely the amount of VRAM that makes the difference, not the DX 11/12 support. Both cards are VLIW, not CGN, so they don't support DX12 and have afaik the same DX11 feature level support.

There is not solution on our side. On the developer's side, either the error message could be made more easier to understand, or they could try looking into e.g. fallback shaders, maybe also low-res textures, so the game can run 1GB Video cards, which is by the way at 33.56% in the Steam Hardware Survey, so it's the MOST common configuration available.

Which is unfortunately even more of an impossibility to fix on the user end. So hopefully the upcoming patch has something to adress the issue.

6) My Keyboard and Mouse won't work! - Fixed?

The first step is to unplug all devices from your computer aside from the keyboard, mouse, and any display or sound devices, especially any controllers, USB, Bluetooth, or otherwise, then boot your game.

This occurs because the game is set to lock on to any device it considers as a controller, and use that as it's exclusive input device. Meaning that your keyboard and mouse won't work to control the game if you have/it thinks you have a controller currently connected to your system.

If you are absolutely sure you have no device that should be considered a controller attached to your system, follow these steps:

Open your start menu, and type in the search box "Device Manager"

Open the Device manager

Look on the list for the entry that says "human interface devices", click the arrow beside it

Find the entry that says "HID-compliant game controller", right click it, and click "disable"

Try to load your game, if it still doesn't work, and you have an Xinput controller, you can also try the above steps, but under the "Microsoft common controller for windows class" title.

Remember to re-enable these devices after you are done playing if you want to continue using controllers for any other games on your system.

After applying the new patch (12/27) and finally being able to try the game on my PC, I gave a shot to both controller and KB/M. WITHOUT unplugging my controller. Both input methods seemed to work, although not at the same time. (IE: Using the keyboard to move, and the control stick for the camera, don't ask, I was just curious)

7) Why is my FPS so low!

To answer this question, first we have to look at your hardware, does it meet the minimum requirements? If so, first start by lowering shadow quality, and turning off the shadow cache, they will likely be your two biggest sources of increased FPS. The next step is to reduce your screen resolution, and/or internal resolution setting, from there, turn down effects volume, texture quality, etc. till you hit your target.

One option that has come to my attention as a big, big no no, is HBAO+. Apparently, the way RE7 currently handles the HBAO+ is such that even the strongest computers around take a humongous performance hit. If you have a high end rig and aren't hitting your target, the first thing to check would be that this isn't turned on.

8) Where is my save data!

Originally posted by bslenul:

The demo creates files here: \Steam\userdata\XXXXX\530620 for the demo
and here: \Steam\userdata\XXXXX\418370 for the full game

[thinkfresh.reeelax]

Originally posted by Dikiy_Vladik:

Те, кому помогло обновление 2999226 - КАКИМ МАКАРОМ??? Стал устанавливать - пишет, что уже есть. Окей, снес его и перезагрузил комп - пишет мол "нет файла api-ms-win-crt-runtime-l1-1-0.dll". Установил обновление - снова пишет "Прекращение работы приложения". ЧТО ЗА НАХЕР!?! Народ, молю, поделитесь хоть какими-нибудь идеями, как запустить демку?

(Those who have used 2999226 Windows update - HOW YOU HAVE DONE THAT??? Start an update install - get "this update is already installed". Okay, I delete this one and restart PC - get "api-ms-win-crt-runtime-l1-1-0.dll file missing". Reinstall the update and get my first message "re7trial.exe Has stopped working" again. WTF!?!?!? Guys, PLEASE, give me some ideas, HOW TO RUN THIS FREAKIN' DEMO?)

Привет, странно, данное обновление лечит именно ошибку "нет файла api-ms-win-crt-runtime-l1-1-0.dll" Скорее всего твоя проблема была в другом, раз при установке система писала, что файл уже есть. Рассмотри другие варианты- они есть.

[Dikiy_Vladik]

Originally posted by thinkfresh.reeelax:

Originally posted by Dikiy_Vladik:

Те, кому помогло обновление 2999226 - КАКИМ МАКАРОМ??? Стал устанавливать - пишет, что уже есть. Окей, снес его и перезагрузил комп - пишет мол "нет файла api-ms-win-crt-runtime-l1-1-0.dll". Установил обновление - снова пишет "Прекращение работы приложения". ЧТО ЗА НАХЕР!?! Народ, молю, поделитесь хоть какими-нибудь идеями, как запустить демку?

(Those who have used 2999226 Windows update - HOW YOU HAVE DONE THAT??? Start an update install - get "this update is already installed". Okay, I delete this one and restart PC - get "api-ms-win-crt-runtime-l1-1-0.dll file missing". Reinstall the update and get my first message "re7trial.exe Has stopped working" again. WTF!?!?!? Guys, PLEASE, give me some ideas, HOW TO RUN THIS FREAKIN' DEMO?)

Привет, странно, данное обновление лечит именно ошибку "нет файла api-ms-win-crt-runtime-l1-1-0.dll" Скорее всего твоя проблема была в другом, раз при установке система писала, что файл уже есть. Рассмотри другие варианты- они есть.

Это-то я знаю. Я просто экспериментировал, устанавливая и удаляя всякие обновления. Но результат один - НОЛЬ! Смотрел сейчас отзывы - у людей на машинах с 2.5GHz (как мой ноут) игра запускается, а на моих 3GHz хоть бы что...

[Mom]

"Windows6.1-KB2999226-x64" helped, thanks!

[marceln_r]

It seems that capcom has abandoned everyone in this game.

[Boomzor]

We dont buy a game that doesnt work :o

[MaGGoT :3]

Originally posted by Spike:

First issue fix for Win7
if you like me experience error when trying to update vcredist you need to do following steps

1) http://www.microsoft.com/ru-ru/download/details.aspx?id=49093 – download KB2999226 update for x64 systems
2) change file extension to zip and extract in c:\temp
3) Run command prompt with admin rights
4) In our case file is sitting in c:\temp and named Windows6.1-KB2999226-x64.cab, so type following line in command prompt

dism.exe /Online /Add-Package /PackagePath:c:\temp\Windows6.1-KB2999226-x64.cab

After that just run vcredist installation again and choose Fix. Thats all you are in the game now.

WORKED!!!

THANK YOU, MATE!! HAVE A NICE DAY!!!! <3

[此号已封]

我好帅

[Dikiy_Vladik]

Originally posted by Spike:

First issue fix for Win7
if you like me experience error when trying to update vcredist you need to do following steps

1) http://www.microsoft.com/ru-ru/download/details.aspx?id=49093 – download KB2999226 update for x64 systems
2) change file extension to zip and extract in c:\temp
3) Run command prompt with admin rights
4) In our case file is sitting in c:\temp and named Windows6.1-KB2999226-x64.cab, so type following line in command prompt

dism.exe /Online /Add-Package /PackagePath:c:\temp\Windows6.1-KB2999226-x64.cab

After that just run vcredist installation again and choose Fix. Thats all you are in the game now.

♥♥♥♥! Still not working...*so_sad*

[yesitsmecsd]

Originally posted by SuperTiso:

So my issue happens sometime in the demo no matter where and it seems a different error code than what everyone else has:

d:\\reengine\\reengine\\builder\\modules\\render\\os\\renderdevicedx11.cpp" 3770 present failed. HRESULT=0x88a0005, The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

WIN10 Pro
I7-6700k CPU @4.00Ghz
16GB Ram
NVIDIA GeForce GTX 960 MSI

Thats the same Error im getting SuperTiso! You're actually the first ive seen that has gotten it also...It seems to be COMPLETELY random, first time was about 10 mins in when i was walking into kitchen, next was about 20-25 mins in when looking around in the bathroom...ive had about 5-6 more but its been every time i play it my session ends from crashing and not me deciding to stop playing! And to make it even more aggravating when i go back in im forced to start all over again.
When not crashing game runs surprisingly well...
PC SPECS:OS- Win10 Pro
GPU- EVGA 980ti SLI
CPU- i7-6700k
RAM-16GB DDR4
Stored on games only SSD
All Nvidia and WIndows updates installed
PLEASE TELL ME HOW TO FIX THIS, ANYONE PLEASE!!!!

[Dmytrius]

I can't play this game. re7trial.exe stops working after I choose voice and display language.
What error I get. Originally, it is not written in english, but I'll attempt to translate it.

Problem details
Name of the problem: APPCRASH
App name: re7trial.exe
App version: 0.0.0.0
App time stamp: 585b6d56
Name of module with error: re7trial.exe
Time stamp of module with error: 585b6d56
Exception code: c0000005
Offset exception: 000000000849e081
Language code: 1049
Additional information 1: d44f
Additional information 2: d44fc850d6fb6f408c7fcf1e34a93d4e
Additional information 3: b76a
Additional information 4: b76a24ff36a3a9818a39925eedf168e0

It doesn't write whether something is missing. App just stops working after I press F or click Next.
I've reinstalled the game and rebooted the system, but nothing changed.
OS: Windows 7 SP1 64-bit
CPU: Intel Core i5 4460
GPU: AMD Radeon R9 270
RAM: 8 GB DDR3
AMD Radeon software version: 16.12.2 (all drivers and ReLive installed)

Maybe it's possible to edit in-game settings by editting a configuration file. Anybody found it?

[Chaz]

Hey thanks for the demo, it is SCARY as hell!

I love it!

[Dani]

About issue #5

I have tested with different GPUs and seen some videos on YouTube and I'm almost sure it is the directX problem as it says the first quote:

"After some investigation I think I may have figured out our problem....The feature "createComputeShader" wasn't introduced to D3D until DX11.3 and is mainly used in DX12, it is part of ShaderModel 5.1...
While your graphics card MAY BE DirectX 11 compatible, it may NOT be DX11.3/SM5.1 compatible...therefore "createComputeShader" returns as not even being a valid function/argument and fails to load. Even if you ignore the error you will likely get stuck at a loading screen forever."

It doesn't seem to work on graphic cards that can't support DirectX older than 11.1 (even 11.0 won't work).

Please fix this soon or I'm not buying the game.

[Zabla]

Originally posted by Spike:

First issue fix for Win7
if you like me experience error when trying to update vcredist you need to do following steps

1) http://www.microsoft.com/ru-ru/download/details.aspx?id=49093 – download KB2999226 update for x64 systems
2) change file extension to zip and extract in c:\temp
3) Run command prompt with admin rights
4) In our case file is sitting in c:\temp and named Windows6.1-KB2999226-x64.cab, so type following line in command prompt

dism.exe /Online /Add-Package /PackagePath:c:\temp\Windows6.1-KB2999226-x64.cab

After that just run vcredist installation again and choose Fix. Thats all you are in the game now.

THANK YOU! THIS IS WORKING FOR ME!
I've tried almost everything, except this.

[StAnger]

Originally posted by ^1(H^7U^2N)^0Zabla:

Originally posted by Spike:

First issue fix for Win7
if you like me experience error when trying to update vcredist you need to do following steps

1) http://www.microsoft.com/ru-ru/download/details.aspx?id=49093 – download KB2999226 update for x64 systems
2) change file extension to zip and extract in c:\temp
3) Run command prompt with admin rights
4) In our case file is sitting in c:\temp and named Windows6.1-KB2999226-x64.cab, so type following line in command prompt

dism.exe /Online /Add-Package /PackagePath:c:\temp\Windows6.1-KB2999226-x64.cab

After that just run vcredist installation again and choose Fix. Thats all you are in the game now.

THANK YOU! THIS IS WORKING FOR ME!
I've tried almost everything, except this. :happy_creep:

It's really WORKS, thanks

[Dikiy_Vladik]

WHAT THE F**K, CAPCOM!!! WHAT'S YOUR PROBLEM???

On my PC with Athlon II X4 3GHz, 4Gb RAM and Radeon HD 5570 (2Gb) i've got "re7trial.exe stopped working". BUT, on my laptop with Intel Celeron B800 1.5GHz, 3Gb RAM and Intel HD 3000 (+dxclp) i getting start this bull***t!!! With 1-2FPS but i got it! WHAT IS THAT? Is a joke or what??? My ass is just like an atomic bomb now!