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This is a limitation of the Unity Engine. It simply can't deal with more than 11 controllers.
I am sorry that you had to go through testing this out. I should probably start an FAQ section on the website. This question seems obvious in hindsight as 11 is right next to 12, but I hadn't thought about this in a while, since I mostly play on one keyboard or touchscreen. I do not know why the 12th controller just sends the two commands you mentioned though, but I do know that it won't be of much use.
What you can do is to have two players use one controller. There is also an option to allow inputs from the joysticks in the options menu. It will allow you to fit even more players than you have buttons on one controller and works best with digital joysticks. It is disabled by default because some gamepads may just keep sending input commands for certain axis, so players will join and leave randomly.
If you want each player to have their own controller, there are three workarounds I can think of.
1.
Give one player a keyboard, or a separate numpad, or similar. Most keys will be accepted as input.
2.
Give one player a mouse. Right and Middle Click will be accepted as input.
3.
More complicated, but maybe more to your liking: Use an additional tool to make the 12th controller simulate keystrokes instead. This may circumvent the 11 controller limitation, although I can not test this myself for a lack of that many controllers. For example, I use the tool DS4Windows to be able to use Playstation 4 controllers on my PC. This tool is also able to map any gamepad button to any key on the keyboard. Which tool you need will be different for each controller / operating system combination. If you tell me which one you use, I may be able to recommend something
Again, sorry you had to test this. I hope one of these workarounds can help you.
Those are some fair workarounds though, I'll probably be able to take advantage of one of them. Glad you've put so much effort into controls and there's still some decent options!
Definitely not worth it at this point :-)
Have you tested if the controllers can be used to add new players in the "Player Select" menu, or have you only tried to control the menus? And if not, can you please try?
The menus handle controllers in a more standardized way, which allows them to know which axis is which, were left and right should be and so on. But that way to handle controllers also introduces limits such as the often seen no-more-than-4 Xbox controllers.
The Player Select screen handles controllers in a more chaotic fashion, where buttons are just buttons and not, for example, A-B-X-Y buttons. The downside is that the buttons can't be properly named in the menu, but the upside should be that the usual limits do not apply, and any type of controller can be used.
If adding players does not work, please also let me know if you use Windows 10 or something older. There may be differences in how many Xbox controllers are supported.