Support please, (crashing)

[Recon]

HI, I bought this program today, and I used it for the last few hours and I made a very basic T-shirt, I have used this program before.. and every time I sim, stitch the shirt together it crashes. and the vertices/ shirt go haywire and is the shirt looks terrible, with points going every which way... Now if I make one with YOUR mesh, it works... If I use one of my own meshes, characters, then it doesn't work... are we NOT allowed to use our own meshes or are they buggy??? I used an FBX. Thanks.

[Marvelous Designer]

Dear Recon

Thanks for your report.
According to your concern, please provide us your FBX file and a screenshot of your import and export option. A video of current issue will be very helpful to solve the problem.
In addition, let us know your system information (Cpu, Memory size, Graphic card, OS version)

Please send us information above by [e-mail]

We hope to hear from you soon.

All the best,
Marvelous Designer Team.

[Recon]

I will send it in a few mins trying and OBJ right now. But I will send it ASAP. Thanks

[Recon]

OBJ, didnt crash. But the shirt looked like it is messed up a bit, but believe this can be fixed.. So looks like some sort of FBX issue. I will still send you the info. Regardless.

[Marvelous Designer]

Dear Recon

We look forward to your e-mail. Btw I found there was a typo.
Please send your e-mail to [e-mail]

[Recon]

k, OBJ worked perfectly.

[Recon]

All information sent, waiting for a reply .. I sent addtional info with the project.

[Marvelous Designer]

Dear Recon

Please refer to our e-mail :)

[Recon]

waiting 2 days for a reply about the silhouette on the*( 2d side, right) not appearing when I did the reimport of the scale issue, you all stated... to do.... If I do a whole new project, with the scaled properly character, no silhouette.. either.... Which is why I believe is the reason I used the default settings... So need to know why this is happening.. I have contract work and my own work to complete... please..

[Recon]

Refer to my email on 1-5-16... waiting)

[Recon]

WOW, your support is terrbile, you wait 2 days and say YOU GOT IT WORKING, I show you screen shots to show otherwise and replies, and still days still no reply...So you way of support is to say it works...and then ignore people.......NOT A GOOD START....This is a big Pet Peeve of mine and why I quit using AUTO DESK software..... is bad support...... Changing my review to let others know, if they expect support, for bugs , good luck.....The software itself, is good as I used before and why I used it, but the support here is terrbile.... and rude.. I been a professional Developer for AAA and indies for over 20 years , and I don't get some of you companies when you do this......If you didn't want to give proper support, then why bother giving a Steam version, not all of us do this for a hobby and can wait weeks, days and get silly replies from support....People need to know before buying if this is how its going to be... This kind of stuff is want really upsets me, when I pay for a program and it costs me more money to wait on support or try to fix myself with work arounds which I had to to do.... I bought this program to save me money and so far it is costing me money due to bugs and work arounds....I had to export over 40 times to get seams to show .... Yes I know how...

[mtelsch]

did you ever get it solved? :/

[Recon]

I no longer use 6, I use 7. now.