Oculus Quest Touch Controller Support

[raeven63]

I just picked this up and only the re-center button worked...unplayable unless I can find a workaround.

[KillingArts]

I guess if you want help you should probably say which program you're using for SteamVR with the Quest. VRidge, ALVR or something else? I know that ALVR had (or maybe still has) some button mapping issues (see release notes). I use the beta 5 and had no problems so far. But I also didn't try Bridge Crew yet. Anyway, if you're using an older version of ALVR, try going to the newest version.

[raeven63]

Thank you for the response. I used ALVR first and then Virtual Desktop. Virtual Desktop works well other than I cannot get the crew orders to come up and voice dosn't seem to work either. I will keep working at it. I am new to the game so I am not familiar with it in general.

[Akumaryu]

You have to start the software in specific orders in order to get the touch controllers working :

Start ocolus > then steam VR (right clicking the steam icon) > the start button in you library should now change to "start in VR"

The touch controllers will now be recognized completely

[raeven63]

Thank you! =D

[ZoeyNature]

Yeah but the controller that the game recognizes are Vive controllers. There's a trackpad there that is not on the Oculus controllers. Any idea how to fix this?

[raeven63]

No I gave up trying and I tried for so long I could no longer get a refund. =(

[ZoeyNature]

*bump*. How can we contact the devs?

[Rumik]

*bump* any update to this? Playing over oculus Link detects the Touch controllers fine, but playing over ALVR and SteamVR the controllers are showing up in-game as the Vive controllers.

[Science Bastard Gorbash]

Bump for any help here, I still cant get it to show anything but vive controls, I'm using the oculus rift cv1 with the original touch controllers, I start the oculus software, then steam VR, then bridge crew, showing me nothing but vive controls.

[ddog800]

Anyone ever figure this out? I'm trying to get this working now. I have an Oculus Rift but own Bridge Crew on Steam. I cannot for the life of me get it to recognize my controllers as Oculus Touch. It thinks I'm using Vive controllers, so I can't do anything that requires the trackpads.

[Science Bastard Gorbash]

Originally posted by ddog800:

Anyone ever figure this out? I'm trying to get this working now. I have an Oculus Rift but own Bridge Crew on Steam. I cannot for the life of me get it to recognize my controllers as Oculus Touch. It thinks I'm using Vive controllers, so I can't do anything that requires the trackpads.

I never got an answer, steam says contact occulus support, occulus support says contact steam support, both say go to the star trek bridge crew support page, they say to go back to the others, no one has an answer, I finally said to hell with it and refunded on steam and bought it on occulus store and wow amazing it works....... screw the support teams on all 3 sides.

[Bubblyart59]

I am new to this whole VR thing and spent 3 hours yesterday just trying to get the audio to work. Then I still had problems where I can get into the game BUT I do not get the controls to allow me to invite friends or join games. Extremely frustrating. Your post is the first one mentioning a probable reason for it. So thanks for that. I really don't feel like paying for the game again.. I have spent too many hours trying to suss it out to still get a refund :(

[Ubi-Woofer]

Hello everyone,

Thanks for your replies in this thread. I'm sorry that it was missed previously, and that we did not offer a response until now. I'll do my best to help with your queries about playing Star Trek: Bridge Crew using the Oculus Quest and/or Rift, and with the Oculus Touch controllers.

Regarding Star Trek: Bridge Crew on Steam, the supported headsets stated on the store page include the Oculus Rift, but not the Oculus Quest. The Oculus Touch controllers are supported for the Rift version of the game (mentioned in our forum post here[forums.ubisoft.com] about the versions of the game available per platform). If playing the game using an Oculus Rift with the Touch controllers, as VR Kirito aka Akumaryu kindly advised, it is best to first start up the Oculus app so that the headset and controllers are ready for use, before then selecting to run Star Trek: Bridge Crew in SteamVR.

If you are seeing your controllers incorrectly recognised as Vive controllers, can you please advise me of whether your headset is correctly recognised, and if you have tried completely disconnecting it and reconnecting it?

Regarding the Oculus Quest: due to the Oculus Quest requiring the use external software (such as ALVR or Virtual Desktop) to work with SteamVR wirelessly, I'm unable to guarantee that the Touch controllers will be correctly detected in-game, as the method of connecting the headset and controllers is not direct. My best recommendation would be to use the Oculus Link, as this involves a direct link to your PC via a USB cable, however this would mean sacrificing the wireless nature of gameplay, which I imagine many of you purchased the Quest for over the Rift. I hate to say it, but Oculus Support and Steam Support would therefore be the best teams to speak to for advice on how to make their tools interact properly with each other, as the issue itself lies outside of our game.

If there's anything further that I can do to help, I'll gladly try to assist further.

- Ubisoft Support

[op1ekun]

Originally posted by ZoeyNature:

Yeah but the controller that the game recognizes are Vive controllers. There's a trackpad there that is not on the Oculus controllers. Any idea how to fix this?

I've just gotten the game for steam, and I have the same trouble. Controllers are recognised as the Vive controllers :(

[LookedPath]

Originally posted by Ubi-Woofer:

Regarding the Oculus Quest: due to the Oculus Quest requiring the use external software (such as ALVR or Virtual Desktop) to work with SteamVR wirelessly, I'm unable to guarantee that the Touch controllers will be correctly detected in-game, as the method of connecting the headset and controllers is not direct. My best recommendation would be to use the Oculus Link, as this involves a direct link to your PC via a USB cable, however this would mean sacrificing the wireless nature of gameplay, which I imagine many of you purchased the Quest for over the Rift. I hate to say it, but Oculus Support and Steam Support would therefore be the best teams to speak to for advice on how to make their tools interact properly with each other, as the issue itself lies outside of our game.

If there's anything further that I can do to help, I'll gladly try to assist further.

- Ubisoft Support

When starting SteamVR through Virtual Desktop it detects the controllers as the Quest's, the problems start when opening the games since it detects them as if they are the Oculus Touch controllers or sometimes even as if they were Valve controllers. If you play using Oculus Link, even with the game bought through Steam, the game detects the Quest controllers just fine and button mappings are usable. Since it's possible to do with Oculus Link it should be possible to do with Virtual Desktop. Is there maybe a special parameter to pass to the executable to force a specific controller?