PCMARK 10 - LibreOfficePCMARK has stopped working.

[Bibidi]

Hey Peeps.

I purchased pcmark 10 last night and i have started a test and it keeps failing coming up with the message "LibreOfficePCMARK has stopped working"

Check online for a solution or Close the program.

I have done some googling but i am not finding anything that can help me. Is anyone else having this issue?

Specs
AMD fx8350 4ghz (shh i know it's old school)
Nvidia GTX 960 (gigabyte 4gb) - Driver 417.35 (Dec 11 2018)
RAM 16gb DDR3 1866 (hyper x ripjaw)
MOBO - Gigabyte GA-78lmt - usb3 rev6
Windows 7 pro x64

I reinstalled windows about 5 days ago. All latest drivers.

Been trying to get this working for just over 1hr. So i am almost tempted to ask for a refund. But i thought i would give the forums a try.

If anyone can help, would be muchly appreciated THANKS

[Bibidi]

I have also tried installing onto different hard drives, still no joy.
also I have done multiple verify integrity of game files.

[Bibidi]

not sure if these help

Problem signature:
Problem Event Name: BEX
Application Name: soffice.bin
Application Version: 5.2.4.2
Application Timestamp: 5889d66b
Fault Module Name: StackHash_4c4a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 4c4a
Additional Information 2: 4c4ad7529a34983b6293625c48169922
Additional Information 3: 4c4a
Additional Information 4: 4c4ad7529a34983b6293625c48169922





Problem signature:
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 5.2.4.2
Application Timestamp: 5889d66b
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.24308
Fault Module Timestamp: 5be85cc7
Exception Code: c0000005
Exception Offset: 0002e025
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[UL_Jarnis]

Most commonly caused by broken video drivers. LibreOffice uses OpenCL Acceleration and if the OpenCL drivers included in your GPU drivers are broken, it can crash.

Unfortunately NVIDIA OpenCL support for older GPUs is... uuuh... less than impressive.

We have one update coming in January that changes things slightly and that *might* solve this crash.

[Bibidi]

Thank you for your advice. I gave up trying to get it to work, so i got the product refunded. 3dmark works fine.

[[DbT]Kenny]

How can we test the OpenCL drivers as I have the same error. I do a free driver install.
I have a GTX 980 Ti card

[Bibidi]

one thing i forgot to try was a different browser. not sure if that will help.

[UL_Jarnis]

We have PCMark 10 update coming in January that has some fixes that *may* solve this for affected systems. At this point I have no other solution available if you have latest drivers installed.

[Dox]

Same problem here, windows 7

[Blond8he8]

Same problem, HD7770,not working due to libre office error

[Matsglobetrotter]

Originally posted by UL_Jarnis:

Most commonly caused by broken video drivers. LibreOffice uses OpenCL Acceleration and if the OpenCL drivers included in your GPU drivers are broken, it can crash.

Unfortunately NVIDIA OpenCL support for older GPUs is... uuuh... less than impressive.

We have one update coming in January that changes things slightly and that *might* solve this crash.

I have the same issue with the latest ATI drivers this its not just Nvidia.

[cancerman]

Still seeing this in latest version with latest Nvidia drivers.
Still get valid benchmark score and benchmark appears to run fine without obvious crash during actual benchmark run. Only place this error shows up in if u look in reliability viewer.

Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\PCMark 10\dlc\pcm10-libreoffice\program\soffice.bin

Problem signature
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 5.2.4.2
Application Timestamp: 5889d66b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.3527
Fault Module Timestamp: f436709b
Exception Code: 00000000
Exception Offset: 001498b2
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 02d1
Additional Information 2: 02d19ad1bebd63ec6d47a6053a600840
Additional Information 3: 07be
Additional Information 4: 07be661cfa7ff314727e3c608d46fb54

Extra information about the problem
Bucket ID: 4a531965b8e1f2421316f09c9b9ba656 (1375551291624498774)

[UL_Jarnis]

The test does have retries for certain failure scenarios, so that is why the score can still be fine.

Note that there is a known issue with PCMark 10 and new Threadripper and Epyc CPUs with >64 cores. A fix is coming in next update.