Screen Bug

[Skeyser Nishino]

Hello, i try to play but my screen is blue and only two icons. Difficult to play like this, i have a 4K screen, maybe a problem with it ? Or any other solution ? :,(

[Lt. Emi]

Can you post a screenshot please? We're going to look into this.

[Skeyser Nishino]

Yes, thanks a lot ! :D
Screen Bug[img11.hostingpics.net]

[Lt. Emi]

Try repairing the game files (as explained here: http://www.pcgamer.com/how-fix-broken-steam-install-2013/).

If that doesn't work, please tell us more:
When you launched the game for the first time, did the splashscreens appear?
What happens when you click on one of those 2 icons?

[Skeyser Nishino]

I try to repair, reinstall, change resolution or/and quality but no one works.

Yes it appear, but it was blue screen on the back too. See : First Launch Splashscreens[img11.hostingpics.net].

When i click on the two icons or the others invisibles icons, it works and i am on the apps, no bug on this pages.

[Calliyope]

I am having exactly the same issue. Tried uninstall, repair and tried the resolutions as well - windowed and full screen. Always blue...

(edit: I too have a 4k screen)

[Lt. Emi]

Good to know, thank you for your reports.

We're actively looking for a solution to this issue, but without a 4k display to reproduce the bugs, this might take some time. Sorry for the inconvenience.

In the meantime, could you tell us what your operating system (Windows/Mac/Linux) and graphics cards models are?

[Skeyser Nishino]

Don't worry for me, I just finish the game without, it's not really impossible to play.
I take a screenshot of the menu on internet and i play with it :D !
For me, i'm on windows 10, i have a GeForce GTX 970M.

It's really a beautiful game, thanks for this ^^

[Calliyope]

I'm running Windows 10 and have a nvidia GTX960M.

I have purchased the game on mobile now because I didn't want to wait for it to be fixed, but I hope you guys manage something for all the other 4k players!

[StacksWell & Co.]

I'm having the same bug, everything seems to function fine but the screen is blue with only the calendar and messages apps showing up. I have tried running the game in various resolutions and graphics options and am having no luck. Tried reinstalling and all that but nothing seems to work.
I am running a windows 10 RoG Asus with a GTX 965M

[Kurashuji]

Salut, j'ai le même problème sur mon PC avec une... GTX 960M ! Je crois qu'on tient un truc là. (sachant que mes drivers sont à jour et que je suis sur Window 10). Je ne suis pas en 4k, mais par contre je suis en dual screen.

En revanche, j'ai réussi à résoudre le problème en restant en full screen mais en diminuant la résolution. Si ça peut aider...

Bon courage pour trouver la source du bug !

[Diane]

Hello,

I just wanted to let you know that we're still working on resolving this issue. All your reports helped us find out that specific models of video cards (GTX9xxM) seem to be related to this problem, so we're moving forward in the investigation here :)

We're really sorry for your inconvenience if you planned on playing the game and only met a buggy blue screen. In the meantime, as someone mentioned here before, you can try lowering the game's resolution, it should temporarily solve the issue while we're figuring out a proper solution.

Thanks for your patience, and for the help you provided so far :)!

[Fr❄️stbite.]

Hey guys, a kind developer commented on my game comment and told me to elaborate more on my issue here.
So same ordeal, I get the blue screen and only the calender and messaging apps. Everything starts normally, and I even hear the music. I've tried repairing the game files, reinstalling the game.. etc and nothing works
Now, my graphics card on my desktop is a GTX 1060 6GB.
I tried installing the game on my alienware laptop and it works fine there. That has a GTX 960 graphics card.
I hope this info helps. You guys are doing great~

[Balatro Balatrez]

Hi, I have exacly the same problem. Any solution? It's possible to refund the money back? Thanks

[Lt. Emi]

Originally posted by GengarTrainer:

Hi, I have exacly the same problem. Any solution? It's possible to refund the money back? Thanks

We are still trying to find a solution.

If you'd like to get a refund, you can ask directly through Steam. http://store.steampowered.com/steam_refunds/

[DemanDanimal]

Im also having the same problem (also 4k screen)