"Failed to complete the download"

[Howard the Geese]

Once when I start the game, again when i try to access online. Meaning online simply does not work at all. I've tried everything I can find to fix it, I've opened every port in the world and nothing works. Is this something thats being worked on?

[Kidiot]

Hmm, strange. I had the same issue, but it was solved when I port forwarded the following ports:

TCP：80,443,3478,3479,3480,5223,8080
UDP：3478,3479,3658

However, I have heard that portforwarding can be quite different if you have a 2 router setup. Is that the case for you?

I've heard that if you have a dual router setup, you need to first port forward from one router to the other and then finally to your pc. ISP router > Router > PC. Not sure if it's exactly in that order. I'm not very educated in things like this, but if you google around regarding port-forwarding, I'm sure you will find it just like I did.

May I ask which router you have?

Apart from that. Try going into the game's properties and pressing "verify integrity of game files", and see if that helps you.

[Howard the Geese]

Single router, its a zyxel nbg-418n. I have those ports forwarded. I have also tried verifying the game files and reinstalling completely.

[Kidiot]

Things you can try:
- Turning it back to Rev 1 then back to Rev 2 in the ingame settings.
- Make sure that you port-forwarded to the correct IP. It's supposed to be to the IPv4 adress. You can find that by going into cmd and writing "ipconfig". You can try putting on DMZ mode on your router momentarily to make sure that it's not a port error.
- Make sure that your firewall/anti-virus program isn't causing the issue.
- Clear your steam download cache
- Try changing download region
- Simply tried restarting your computer.

If all these fail, I am not sure what the issue could be. Sorry :(
Good luck!

[Howard the Geese]

Yup, I've checked it all. No deal. Thanks anyway. Guess I should try to get a refund or something...

[Kidiot]

Arcsys are probably working on a official fix to it as many people have had the "failed to complete download" issue. But I would suggest trying to get a refund aswell and keep yourself updated to see if an official online fix gets released and then purchase it again if you still want to play.