only black game screen

[SLMEPHI[GER]]

Hi, when i play the halloween mode it works normal but if i try to start the normal game i only see the hud and a black screen. if i move mouse i get sometimes points but i cannot see anything

[redhat]

Hello, the reason of this black screen can be the absence or damage of a resource file with graphical content, so the game cannot paint anything on screen. First I recommend to do an integrity check of game files, this can be done from Steam client. If previous step does not help, see the guide https://steamcommunity.com/sharedfiles/filedetails/?id=2243662252 on where to find game log file, and send it to [e-mail]

[GTDX]

i have the same problem

[redhat]

Originally posted by =TEC=»'GTDX:

i have the same problem

thanks for reporting the problem, could you send the game log file to [e-mail] for investigation?

[ratso]

same problem, all files verified

[redhat]

Originally posted by ratso:

same problem, all files verified

could you send the game log file to [e-mail] for investigation?

[redhat]

I need contents of penguin-log.txt which is located in %APPDATA%\bogemic\penguin folder. File is more than 10K usually, so better by email: [e-mail]. Thanks

[redhat]

Originally posted by ratso:

same problem, all files verified

thank you, got your log file. And found some clue to the problem, working on a fix.

[ratso]

Originally posted by redhat:

Originally posted by ratso:

same problem, all files verified

thank you, got your log file. And found some clue to the problem, working on a fix.

thank you for a quick response

[redhat]

issue fixed and build is live now (v.1.20.1). Could someone confirm the problem is gone?

[ratso]

excellent work and thank you. all is well on my end. game is fun