Consistent Game Crash on Europa

[NDroid]

Hello, my game consistently crashes when trying to play on Europa. On the Hydro Clash career event for example I rarely make it past the first lap. From what I tried, other tracks seem to work fine.

The crash message shows:

The UE4-redout Game has crashed and will close

LowLevelFatalError
[File:D:\unrealengine_release\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176]
Unreal Engine is exiting due to D3D device being lost. (Error 0x887A0007 - 'RESET')

My system specs are:
CPU : i5 4590
RAM: 16GB
GPU: AMD R9 380
OS: Win 10
The most recent drivers and Windows updates are installed.

Any help would be appreciated, Thank you.

[nihilgaiden]

I've had someting similar, doesn't even load that track for me though. CPU is an FX-8350, R390X card. Might be an AMD thing?

[Drowne]

It seems something related to having full control of your device. If you are not doing anything weird in the meantime (like alt-tab, switching to the desktop, recording a video, or something like this) you might try to switch from fullscreen to borderless window (windowed in the options menu).

Let me know if that changes anything please!

[NDroid]

Thank you for your response. I don't have an ingame option for a borderless fullscreen mode, all I have is a Fullscreen ON\OFF option. When set to OFF the game runs in a bordered window (not at full screen). Regardless, having tried racing on Europa in that mode the game still crashes.

[Proxykon]

Hello, I have the exact same error with the demo but I get the same crash report everytime I try to start the Demo. The game is loading for a few seconds, switches to complete black on my screen, then crashes and shows the error report.I would really like to test this game before I buy it.

Thanks in advance.

This is the exact report:

http://i.imgur.com/PjjNQge.png

My System specs:

Windows 10 64-Bit
Intel i7-6700HQ 8 x 2.6GHz
16 GB RAM
Nvidia GTX970M

Most recent drivers installed.

[procrastinatr]

<EDIT>: I'm keeping this here to uphold consistency in the conversation, but I'm ashamed to admit that this solution does not appear to work on a permanent basis at all. </EDIT>

This epic necro-post goes out to all of the folks with this highly specific problem that no one is talking about:

If you guys have not already found your own solutions, here is what has worked flawlessly for me:

As an R9 380x user, I suspect there is an issue with the 300 series cards and Wattman.. For quite a while, several games, most notably Redout on Europa and Volcano, would give me the same error as OP. I assume that Wattman is malfunctioning and making the card or the game think that it is overheating.

In Gaming>Global Settings>Global Wattman, set "Frequency (mhz)" of GPU, Memory, and Fan to "Dynamic" (i.e. all switches should be moved to the left). As far as I can tell this tells Wattman to mind its own business and let the card run as normal. Redout has been working like a dream ever since, with no recognizable issues for fiddling with Wattman settings.

[SyfonMK]

Well sir, since I got R9 290 and the game is crashing constantly on my machine I did as suggested and changed all options in Wattman - but this didn't change anything. I still got crashes, so apparently this is not a general solution (which sucks).

[procrastinatr]

I actually booted it up the other day and now the game is crashing on me again too, with the Wattman settings where they should be. Some closer digging seems to tell me that it may be more of a UE4 issue, not playing nice with AMD cards, but I think we've demonstrated how accurate my info is. *Throws hands in the air*

[SyfonMK]

From other topic regarding the same stuff: I did some digging and this is what I got: https://issues.unrealengine.com/issue/UE-42280
So it is indeed an Unreal Engine 4 issue.
The funny thing is - Redout demo works perfectly fine - must've been built using older UE4 release.
2nd funny thing - it happens on some GeForces too.

[procrastinatr]

Good find; thanks for the update, this is helpful.
Sounds like it's out of our hands at this point...

[2sÿ.gotfrag apocrypha]

I'm also getting a consistent crash after finishing the first race in the career mission "the infinite"

"LowLevelFatalError [File:D:\UnrealEngineSource\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 933]
GameThread timed out waiting for RenderThread after 30.00 secs"

Don't know if it's related but it also seems to be an issue between AMD and the UE4 engine

[procrastinatr]

I love this game, so I'm not afraid to keep bumping this until Dev notices. Was going to buy the DLC without a second thought until I noticed that the crash still hasn't been fixed.

[Drowne]

Originally posted by procrastinatr:

I love this game, so I'm not afraid to keep bumping this until Dev notices. Was going to buy the DLC without a second thought until I noticed that the crash still hasn't been fixed.

We notice, don't worry :)

We read everything, always :)

[SyfonMK]

@Drowne - is there any critical reason to use 4.15 UE4 version?

Since this issue came up a few months ago (in 4.14, 4.15, 4.16) and is still unresolved
I do believe the easiest workaround would be to build the game using older UE4 release:
4.13 or 4.12 or whatever was used for pre-Enhanced edition of Redout.
Or maybe release such build as beta so all folks with said error will have an option to use it instead of official version utilizing 4.15 UE4.

[Drowne]

Yes, most of the tech stack we are using is from 4.15+...

[procrastinatr]

Thanks for the reply! Sounds like it's out of your hands until Epic fixes things on their end?

I gave it a try again after the latest hotfix for kicks, and it's still there :(

That said, I'm impressed by the massive performance improvement when the game is working up until the crash.