Redout Keeps Crashing Before The Finish Line

[CyberOcelot]

This is a copy/paste from my reddit post this afternoon. Hopefully someone here can help?

Hi Everyone,

I've been searching all morning, and can't find anyone with the same issue as me. Any ideas?

I finally tried out Redout last night for the first time. Dived straight into Career mode and fell in love in the first time trial event. When I get to the following race event, I'm kicking ass and in the lead. Just before I reach the checkered flag... BOOM! Not only does the game crash and display a window saying "Fatal Error" but my Vive headset goes black and SteamVR has exited.

I figured it's just a bug or glitch, so I restart the PC, boot the Vive again, get back in game, and without realizing it, I started a different time trial and race in Career Mode. Once again, I'm doing great, I'm in the lead, I see the checkered flag coming up and BOOM! Same exact crash on a completely different track!

Here is what I tried thus far to resolve...

• Reboot Vive
  
• Restart machine
  
• Check File Integrity via Steam (I think that's what it's called)
  
• Play another game with my Vive to make sure it's not something outside of the game.
  
• Change settings to make game run as administrator by default
  
• Exit Teamviewer before launching.
  
  Any ideas?

[CyberOcelot]

Here's another copy / paste of my follow up post on reddit...

Since this post I have fiddled with permissions and uninstalled and reinstalled the game. I have tried playing it in VR and the desktop version.

Since reinstalling, I cannot boot any version of the game now. It either crashes Steam at launch, or gives me a message asking me if it is OK that it launch with the following parameters "-vrdisable".

Of course, if I try to run the VR version, the parameters reflect SteamVR.

Please? Anyone?

All my other games working fine, and not seeing others reporting issues like this. Can anyone at least help troubleshoot?

[korsaat84]

Thanks for the heads up, that's very weird. We're checking on our side.

[CyberOcelot]

Thanks for the prompt response!

If there's any other info you need from me to help resolve, please let me know.

Now that I've had a taste, I'm super eager to get back in and play! :)

[CyberOcelot]

I've reinstalled again. Still caught in this endless loop ScreenShot [imgur.com]) that prevents me from launching any version of the game.

Every time I click OK, it duplicates the parameter. What you saw in the pic is after I clicked OK the first time. If I pressed it again, you would see the same parameter 3 times.

So frustrating. Just wanna play. :(

[korsaat84]

:|

Super weird. Not really sure how to help, we never experienced anything like that.
Have you tried removing the Vive from your system, and see if it works normally without VR?

I'm way in over my head. My next suggestion would be "format c:\" :|

[CyberOcelot]

Thanks for trying to help.

I'm starting to think Redout was the catalyst, but not the cause of the issues. I'm not too tech savvy, so I only now learned how to access and read event logs.

Bought another VR game that worked mostly, then it eventually hard crashed Vive and I got an error related to UE4. After that specific error, all of my games (which worked well previously) are starting to experience random crashes anywhere between 5 minutes of play to over 3 hours of play.

I'll keep digging and will keep this thread updated just in case someone encounters a similar issue in the future. Hopefully I find a resolution without formatting C.

Gamer dad here. Formatting C means not playing for a month or more. :p

[CyberOcelot]

I decided to throw money at this problem and sought advice from two colleagues in IT to have a look and try to resolve. It was a mystery to them as well.

Of note, they did spy Viveport services issues, but could not define them. We also learned that, when attempting to restart my system, Win 10 says all of them were "unexpected" for some reason.

The Viveport services issues have been logged since it launched in October, so we are hesitant to say that's the cause.

They have advised to format c, as well. Windows 10 and its updates were re-installed yesterday. Steam and Redout were installed this morning, and the desktop version appears to be working now.

Going forward, I will test Redout as I re-install new software and peripherals, and will make one more final post if I find the culprit of the issue.

Crossing my fingers this still works when I re-install the Vive tonight.

[Prince of Presence]

I'm voting for format C as well. It should take you no more than a day to get your PC back up and running based on my personal experience. Also don't install Viveport because it sucks and you don't need it. It really wouldn't surprise me if it's causing your problems. Just install SteamVR and you're good.

[DavevaS]

Found the reason. The main .exe in compatibity mode was set to run as adminstrator. As soon as I disabled that for both .exes it worked again.