Official pinned thread for FAQ/common issues　(公式スレッド)

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76561198304550137 possède Nightshade

12 avr. 2017 à 0h44

Official pinned thread for FAQ/common issues　(公式スレッド)

In this thread you can ask any question.
As for the bug report, please provide any of the following information you can:
ゲーム関する不具合やご質問等ございましたら、お客様のPC環境とともにこちらのスレッドにご記載ください。日本語でも差し支えございません。

- OS and version
- DirectX version
- CPU model number
- On-board memory capacity
- GPU model number
- Sound device model number
- A screen shot of when the error occurred (any message on display ?)
-The text data "system_log.txt" which is placed below
　------------------------------
　 C:\Program Files (x86)\Steam\steamapps\common\Nightshade\AdvData\SaveData
　------------------------------

Save data is here:
C:\Program Files (x86)\Steam\steamapps\common\Nightshade\AdvData\SaveData

Manual is here:
http://cdn.edgecast.steamstatic.com/steam/apps/512180/manuals/Nightshade_manual.pdf?t=1492050011

※If you want to uninstall the game, please proceed from the windows ”control panel”. Otherwise, saved data may disappear.
※ゲームをアンインストールする際は、windowsのコントロールパネルから進行してください。さもないとセーブデータが消滅する場合があります。

Dernière modification de Otomebu Staff; 17 juil. 2017 à 20h32

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Affichage des commentaires 76 à 90 sur 110

76561198304550137 possède Nightshade

31 mai 2017 à 0h39

ness0320 a écrit :
-Windows 8.1 64 bit
-Intel(R) Core(TM) i5-5200u CPU @2.20 GHz 2.19 GHz
-4 GB (RAM)
-DirectX 11

I bought the game but it won't open. Tried reinstalling a few times but still wouldn't work. No error messages popped up. When I tried to open the game, it would say "running" but the game doesn't start. Never encountered this problem with other games I have purchased. Please help.

Thank you for your inquiry.
We are sorry for causing you such inconvenience,but we couldn't find the bug.

You might need a DirectX End-User "Runtimes".(64bit),and this is not updating.
The End-User Runtime provides updates to 9.0c and previous versions of DirectX.
You can take below.
{LIEN SUPPRIMÉ}

When you take Runtime,
Please be carefully checking because Microsoft set a trap to rewrite Win10 to your PC.

If it's not still working,would you give us more information by e-mail,please?

steam_support@d3p.co.jp

1. Screenshots(if you can)
2. Save data and text data "system_log.txt" that is placed below
　------------------------------
　 C:\Program Files (x86)\Steam\steamapps\common\Nightshade\AdvData\SaveData
　------------------------------

We ask for your kind cooperation.
Thank you.

#76

GabyTP

22 juin 2017 à 17h48

HEY. There's STILL the problem with the fullscreen not working.

#77

76561198304550137 possède Nightshade

28 juin 2017 à 21h12

GabyTP a écrit :
HEY. There's STILL the problem with the fullscreen not working.

#78

GabyTP

29 juin 2017 à 18h18

Windows 10 Home version 1607
Directx 12
Intel core i7-5700 2.70 GHz
16,0 GB ram
64 bits OS, x64 processor

There is no messages on display and it occurs every time I open the game, from my desktop or from Steam.

#79

Brave Sir Robin possède Nightshade

10 juil. 2017 à 10h58

Just downloaded the game yesterday and had issues about lauching it. The window will pop up but then it won't start.

I tried the DirectX mentioned in another discussion post and it worked but then the game quit on me when I tried to make it full screen and it asn't been able to work since. I've reinstalled the game, restart my computer, and verify it multiple times but no changes.

I have all the minimum requirments.

Radeon HD 8550M
Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz
Microsoft Windows 8.1 (build 9600), 64-bit

#80

76561198304550137 possède Nightshade

12 juil. 2017 à 19h32

GabyTP a écrit :
Windows 10 Home version 1607
Directx 12
Intel core i7-5700 2.70 GHz
16,0 GB ram
64 bits OS, x64 processor

There is no messages on display and it occurs every time I open the game, from my desktop or from Steam.

#81

76561198304550137 possède Nightshade

12 juil. 2017 à 19h35

johke013 a écrit :
Just downloaded the game yesterday and had issues about lauching it. The window will pop up but then it won't start.

I tried the DirectX mentioned in another discussion post and it worked but then the game quit on me when I tried to make it full screen and it asn't been able to work since. I've reinstalled the game, restart my computer, and verify it multiple times but no changes.

I have all the minimum requirments.

Radeon HD 8550M
Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz
Microsoft Windows 8.1 (build 9600), 64-bit

We are sorry,but we couldn't figuer out it.
Would you give us more information by e-mail,please?

steam_support@d3p.co.jp

- OS and version
- DirectX version
- CPU model number
- On-board memory capacity
- GPU model number
- Sound device model number
- A screen shot of when the error occurred (any message on display ?)
-The text data "system_log.txt" which is placed below
　------------------------------
　 C:\Program Files (x86)\Steam\steamapps\common\Nightshade\AdvData\SaveData
　------------------------------

We ask for your kind cooperation.
Thank you.

#82

ＣｉｎｎａＭｅｌｌｏ possède Nightshade

23 juil. 2017 à 13h38

I'm getting an error while in game and it shows as : fTfEf"fhfofbftf@ :( is there something I can do about it?

#83

ＣｉｎｎａＭｅｌｌｏ possède Nightshade

23 juil. 2017 à 13h40

http://imgur.com/a/btlrZ <--- It looks like this during the game, I restarted the pc and also the game but it kept showing nonetheless :( I wish that I wouldn't have to reinstall the game and have to play the route again ;_;.

#84

fabchickhere possède Nightshade

4 aout 2017 à 12h09

My keyboard can access the game but my mouse cant scroll or click on anything while in-game, any ideas why this is happening?
Any help is greatly appreciated :)

#85

biancainsomnia 31 aout 2017 à 0h55

Hi I bought the game yesterday and saddly i am not able to play with it.
Everytime i try to launch it, it doesn't work. No message appears, simply it doesn't open and doesn't start. I tryed to uninstall and reinstall it twice but notthing happened.
I have windows 10
asus pc
intel core i3
and i have enough memory
can you help me please?
Tnx

#86

aeren.

5 sept. 2017 à 9h50

No sound, had the same problem as gloomtoast.

#87

76561198304550137 possède Nightshade

25 sept. 2017 à 0h15

Lusthar a écrit :
{LIEN SUPPRIMÉ}http://imgur.com/a/btlrZ <--- It looks like this during the game, I restarted the pc and also the game but it kept showing nonetheless :( I wish that I wouldn't have to reinstall the game and have to play the route again ;_;.

Thank you for your inquiry.
We apologize for the inconvenience.

But,we couldn't find the error.
If it's still not working,please give us the following by e-mail.

After starting the game, please check the folders below.
You may find the data "system_log.txt" ,so please send it by e-mail.

　------------------------------
　 C:\Program Files (x86)\Steam\steamapps\common\Nightshade\AdvData\SaveData
　------------------------------

steam_support@d3p.co.jp

We ask for your kind cooperation.
Thank you.

#88

76561198304550137 possède Nightshade

25 sept. 2017 à 0h15

biancainsomnia a écrit :
Hi I bought the game yesterday and saddly i am not able to play with it.
Everytime i try to launch it, it doesn't work. No message appears, simply it doesn't open and doesn't start. I tryed to uninstall and reinstall it twice but notthing happened.
I have windows 10
asus pc
intel core i3
and i have enough memory
can you help me please?
Tnx