Major bug

[LadeeApocalypse™]

There is a major bug in the bonus game which is causing the screen to freeze and crash my whole computer. It's at the part where you have to turn 3 circles on a board with the colourful clue. I can't take a screenshot to show you so just have to work with what I have. It's saying all my files are up to date so not sure what is going on but I can't progress to the end of the bonus story. I would appreciate it if you could look at this. Not sure if anyone else is having this issue or it's just me?

[past.fog /ger/]

Hi there. I've got the same issue. It's the scene with the bomb. The only way to not freeze the game is to make the right choice with the disks. Really, two times I had freezes, but third time all disks were right and the game continued! :)

[govegirl]

my game also froze when moving the blue disc

[past.fog /ger/]

As mentioned, be sure you have the right position of all discs before clicking in the center! If you turn the three discs such as that all three discs together will look like the pattern, then and only then you may click in the middle spot (the empty one) to finish this and to avoid freezing of the game.

Maybe you feel better in the knowledge that at least you know that your arrangement of the discs was wrong if your game freezes... ;)

[LadeeApocalypse™]

Oh gosh, thank you so much for the advice, I never knew that this was the issue, that it's something I was doing. I will try that and see if it helps. Thanks again for your help and response. I know now that if you got past it, it's not a bug :)

[past.fog /ger/]

No problem. Just in case I made a second run to provide a screenshot of the right disc positions:
(SPOILER)http://steamcommunity.com/sharedfiles/filedetails/?id=752451330

This time I could even test wrong solution and the game told me that without freezing. Strange, seems like this particular puzzle has some problems. So my only advise is to try it several times.

[LadeeApocalypse™]

Thank you, I appreciate your help with this. It's reassuring to know that you got past it so I should be able to as well. Thank you for the screenshot image too.

[govegirl]

I didn't even get to finish positioning the discs when my game froze
it did not freeze second time, i made sure to do blue disc fist this time but i think
it just randomly locks up in that puzzle...
anyway exiting game and then doing the puzzle again should work :)

[barondeghost]

This is happening to me too, except no matter what I do, I can't spin any disc or any combination more than four times before the game becomes unplayable and I have to force quit. Some sort of memory leak, or something? I need a fix if I'm going to finish the bonus chapter at all, which I'd like to do.

[govegirl]

its even locking up in the extra's puzzles to do so definitely something wrong here.

[76561198303879825]

Hi all,

We apologize for the inconveniences. Would some of you kindly send us the data so that we could understand what the problem is?

Please provide us with the zipped folder (located at the path shown below) at [e-mail]:
C:\Users\%USERNAME%\AppData\Roaming\Five-BN Games\NewYorkMysteries_TheLanternOfSouls_CE\Steam\%BIGNUMBER%\save

Thank you in advance.

Best regards,
FIVE-BN Team

[barondeghost]

Sent, thank you.

[LadeeApocalypse™]

Thank you for getting back to us Helen. Admittedly, I haven't played this game again since encountering the bug but it seems that a few peeps are having problems with the puzzle. Thank you barondeghost too for sending the required folder to support. I hope we can all play again soon :)

[barondeghost]

Originally posted by LadeeApocalypse™:

Thank you for getting back to us Helen. Admittedly, I haven't played this game again since encountering the bug but it seems that a few peeps are having problems with the puzzle. Thank you barondeghost too for sending the required folder to support. I hope we can all play again soon :)

Thanks, me too. The game itself is great.

[LadeeApocalypse™]

It is, it's a great game and I just want to finish it to see what happens :)

[FIVE-BN GAMES]

Hi guys and girls,

The issue with the mini-game has been solved and the patch's already been released, thanks a lot for your help and patience!
We are sorry for the inconveniences caused.

Kind regards,
FIVE-BN Team