Player Support - Essential first troubleshooting steps

[Artplant Games]

Hey everyone :)
Should you be unfortunate enough to encounter any issues whilst playing, we've put some guidelines in the Player Support section to help you:
http://steamcommunity.com/app/509420/discussions/2/343787920117403924/

[mjfoster77]

The game loads and there is a horse running... but it gives an error message that says steam failed to initialize.. I've uninstalled and reinstalled... same issue

[Artplant Games]

Originally posted by mjfoster77:

The game loads and there is a horse running... but it gives an error message that says steam failed to initialize.. I've uninstalled and reinstalled... same issue

Hi mjfoster77 :)

Can you try the following please:
Close out of steam completely. Then right click it, run as administrator. then run the launcher and sign in.

[Offhand Coffee]

All of a sudden I'm having this same trouble. I have to use ctrl/alt/delete to get out of it. I had no trouble at all before the updates. I tried your solution in the comment previous with the same results.

[AvrorA]

Where is the language settings in RCC?

[Artplant Games]

Originally posted by Offhand Coffee:

All of a sudden I'm having this same trouble. I have to use ctrl/alt/delete to get out of it. I had no trouble at all before the updates. I tried your solution in the comment previous with the same results.

Hi Offhand Coffee :)
Have you tried closing Steam via task manager?
If you are still having issues, please contact us via the support email [e-mail] :)

Originally posted by AvrorA:

Where is the language settings in RCC?

Hi AvrorA :)
The game is available in English only, unless you play via the Russian social network of Vkontakte, there it's available in Russian. It's possible that we may do further localization in the future. So at present there are no language settings :)
If however you mean for language rooms for the chat:
1. Steam will open 2 chat rooms for you, Global (English), and also another chat depending on what language your operating system uses. For example, if your operating system is in German, you will have a German speaking chat room, and Global (English)
2. Facebook and Vkontakte will also open 2 chat rooms for you, Global (English), and also another chat depending on what language you have your Facebook/Vkontakte page set to use. For example, if your Facebook/Vkontakte is in German, you will have a German speaking chat room, and Global (English)

** Locking this thread now as there are now specific sub forums for topics :)