Support

[Joruba]

Please write here about bugs and glitches you encounter. This thread is being monitored by our support team on a constant basis.

Please understand that at this moment this is an EA game and while we do all our best to polish it, bugs and glitches are certainly expected to occur.

[Kylar Soto]

The game don`t starts with windows 10 pro.

[Mad Magoo]

I have just downloaded the game and I cannot complete the install due to a 'Disk Write Error' message.

I have checked the hard drive and there is 4.7 TB free, so I don't think storage capacity is a problem.

According to chkdsk there are no errors on the drive and all write permissions are set correctly.

I have over 335 games installed including your Strategy & Tactics :Wargame Collection (which did install ok).

Any help would be appreciated before I ask Steam for a refund.

Thanks

* I have deleted local content and re-downloaded three times.

Edit: I'm running Win 10.

[powwr]

Originally posted by Major Magoo (rtd):

I have just downloaded the game and I cannot complete the install due to a 'Disk Write Error' message.

Could you please try these 2 methods?
https://www.youtube.com/watch?v=T9PTrsR0EkU
https://www.youtube.com/watch?v=fmg7yDJhxBU

Originally posted by Dirty Soto:

The game don`t starts with windows 10 pro.

Please give me info about your PC's specs (or generate a msinfo32 file)
Also knowing what exactly happens when you press "Play" would be good.

[Kylar Soto]

My PC´s specs: Intel(R) Core (TM) i7-6700K CPU 4.00 GHz. With 32 GB of RAM. 64 bits and windows 10 Pro.

When i touch "play", a window appears with the logo of the developers, and suddenly the window close and nothing more happend.

[Kylar Soto]

The logo is: herocraft.

[powwr]

Originally posted by Dirty Soto:

My PC´s specs: Intel(R) Core (TM) i7-6700K CPU 4.00 GHz. With 32 GB of RAM. 64 bits and windows 10 Pro.

When i touch "play", a window appears with the logo of the developers, and suddenly the window close and nothing more happend.

Thanks, we gathered enough info and will fix it as soon as it will be possible.
Sorry for the issue and waiting.

[Mad Magoo]

Originally posted by powwr:

Originally posted by Major Magoo (rtd):

I have just downloaded the game and I cannot complete the install due to a 'Disk Write Error' message.

Could you please try these 2 methods?
https://www.youtube.com/watch?v=T9PTrsR0EkU <<=
https://www.youtube.com/watch?v=fmg7yDJhxBU

The first youtube fix will not work as the Dark Ages has not created a directory under /Steamapps/Common, it is however in /Steamapps/Downloading.

I'm trying the last youtube video now.

BTW the Pc specs':- Win10 Home Anniversary, i7 6700K, GTX 980Ti, 16GB Ram.

[powwr]

We are already testing the fix for startup crash and will push it next week.
Thank you for all the patience!

[mr bigdad]

Originally posted by powwr:

Originally posted by Major Magoo (rtd):

I have just downloaded the game and I cannot complete the install due to a 'Disk Write Error' message.

Could you please try these 2 methods?
https://www.youtube.com/watch?v=T9PTrsR0EkU
https://www.youtube.com/watch?v=fmg7yDJhxBU

Originally posted by Dirty Soto:

The game don`t starts with windows 10 pro.

Please give me info about your PC's specs (or generate a msinfo32 file)
Also knowing what exactly happens when you press "Play" would be good.

Why in the world should the customer have to do these extra things to get the game to run or install. Thats the devs work!

[mr bigdad]

Originally posted by powwr:

Originally posted by Dirty Soto:

My PC´s specs: Intel(R) Core (TM) i7-6700K CPU 4.00 GHz. With 32 GB of RAM. 64 bits and windows 10 Pro.

When i touch "play", a window appears with the logo of the developers, and suddenly the window close and nothing more happend.

Thanks, we gathered enough info and will fix it as soon as it will be possible.
Sorry for the issue and waiting.

Originally posted by powwr:

We are already testing the fix for startup crash and will push it next week.
Thank you for all the patience!

Wow, these paying customers have to wait a long time for it to be fixed. A week, before they can play the game they paid for? Oh well, there is always the refund option. I do want this game to work, but I have been to many times burned by early access games.

[Kylar Soto]

Originally posted by powwr:

We are already testing the fix for startup crash and will push it next week.
Thank you for all the patience!

Ok! I Will wait. The game looks very interesting.

[Mad Magoo]

I am not prepared to wait out the warranty period. Applied for and recieved a refund from Steam.

[powwr]

Originally posted by mr bigdad:

Why in the world should the customer have to do these extra things to get the game to run or install. Thats the devs work!

Nope. That one is the Steam error that could happen with every other game.
But we always ready to help our friends with any kind of problem.

Originally posted by mr bigdad:

Wow, these paying customers have to wait a long time for it to be fixed. A week, before they can play the game they paid for? Oh well, there is always the refund option. I do want this game to work, but I have been to many times burned by early access games.

We do our best to make our game work on all the devices. Don't forget that even a simple fix should be checked hard.

Originally posted by Dirty Soto:

Ok! I Will wait. The game looks very interesting.

Thanks for your support!

[hirrusark]

I will wait too, bevause the game looks fine - but I hope somebody is working on it.

[powwr]

Hello there!
We've released a patch that should fix initial crash and plenty of other problems.
Please give us feedback on it, also if there will be more crashes, we'll need your doutput.txt and derror.txt files at [e-mail]. Don't forget to specify the problem.
Thanks!