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The only thing I can think of is to unsure your controller is turned on or plugged in (is it wireless or wired?) before you launch the game.
I had the same issue with my 360 controller not working, the only way I found to solve it was to close the game and make sure it was launched with the controller already switched on.
Hope that helps!
right click computer in the task bar go to properties then device manager. under the Human Interface Devices tab disable all Virtual Hid Device's. it was my Belkin N52TE that was stopping the game from recognizing the controller
I had this exact problem, I followed your directions, and my controller is now working. Thank you!