[SOLUTION] Game doesn't run or Resolution issues

[DARTIS]

If your game does not launch, you see a black screen and nothing happens, please try the following:

1. Verify integrity of game cache - because game files may became corrupted

Go to your Steam Library=>
Right click on "Ultimate General: Civil War =>
In the dialogue window select "Properties"=>
http://imgur.com/p8cTEjQ
In the new window that appears, go to tab "Local Files"=>
Then click on "Verify Integrity of Game Cache".
http://i.imgur.com/HHUkEu7b.jpg

A process starts to examine if game installation is missing some files. If this is true, they will be automatically re-acquired by Steam download service.

2. Install Microsoft Visual C++ 2010 Redistributable Package (x64) or (x86) 

You can find these files in our game folder, usually found in:
C:\SteamLibrary\steamapps\common\Ultimate General Civil War\_CommonRedist\vcredist\2010

or download them from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=5555
https://www.microsoft.com/en-us/download/details.aspx?id=14632

Launch BOTH FILES x64 and x86.
Sometimes Steam doesn't automatically install but these are required files to run our game.

3. Delete Options files
Because the game is still in development, some of your custom changes in Options may not work with a next patch and cause corruption to Option files.

You can delete the Option files, usually located in:
C:\Users\YOURUSERNAME\AppData\LocalLow\Game Labs\Ultimate General Civil War

delete the following:
controls.bin
ioptions.bin

Those files will be auto-generated when you launch the game.

4. Check your Antivirus
Depending on your Anti-Virus software and your custom system settings, the game can be blocked and not start at all. If you anticipate problems running the game, then disable your Antivirus to see if that helps. Your Antivirus may have added the game to its threat list and you will have to exclude it manually.

5. Uninstall/Install Video Card Drivers
Uninstall your video card drivers, restart your PC and install again the latest drivers. This solution has worked for some users and is typically a problem solver for any game. You can check for latest drivers in the following sites, depending on your card:

http://www.nvidia.com/download/index.aspx

http://support.amd.com/en-us/download

6. Delete Options from registry
Use „regedit“ application to find game's registry.

Find the application using Search of Windows system.
- When you open "Regedit" (Registry Editor) go to Edit=>Find from top menu.
- Search with the keyword "Ultimate General Civil War"
- After some time you should navigate automatically to the game's registry folder, usually found in such structure:
COMPUTER\HKEY_USERS\..\Game Labs\Ultimate General Civil War
- Delete everything inside this folder
- Registry should be now cleaned from corrupted files. You can install the game again to be sure that everything is up to date.

7. Resolution issue
If the problem is related to your monitor resolution then we advise to try the following:
- Change your Graphics Display Resolution on your system. There are plenty of online instructions depending on your system. You can search for example with keyword: "How to change resolution in windows 10".
- The resolution should be in "Recommended" setting, but you can try a different common resolution, that is supported by your monitor and attempt to launch the game again.

The following method worked for user "whiteadder86":
1. Switched PC graphics display resolution down from the recommended 1920x1080 to 1680x1050.
2. Opened the game successfully through Steam.
3. Used the game's options menu to switch the resolution back up to 1920x1080.
4. Then switched PC graphics display resolution back up to 1920x1080.

8. Crash report
If nothing from the above works, then select "Crash Report" when you launch the game from Steam and describe the problem. Your email will be used to contact you if needed.
http://imgur.com/0tF3Nay

[fraser_1981]

hi tryed your solutions and no lucki verifyed cache and re installed visual c++ any other ideas?

[Forward1862]

tried both solutions. however i have run into the issue that my computer runs a newer version of the visual c++ than your game requires. which leads me to the conclusion that this is not the problem. I do believe that the previous update which was rolled out might very well be the cause of this whole thing. As I am not a computer genius I cannot know what the exact problem is. However I was exteremly excited to play this as someone finally created the game I always thought should have been made. However, at the moment the game is not even running. Please fix this issue or provide another possiblity for us to try as soon as possible.

Also, great job on Ultimate General: Gettysburg

[Nol]

I have the same problem and have followed the above solution by DARTIS but have had no success with it. All I get is a black screen that crashes. Rarely I've somehow managed to get a loading screen before it crashes and once managed to get onto the main menu but got no further. Is there another solution to this problem? I'm really looking forward to playing Ultimate General Civil War.

[Gen3ralAustria]

Does not help. I guess there must be something else, I will try with re-downloading and re-inatalling.

[CorvusCorax]

Same here, no solutions helped. In my case though the game worked after I had installed it(yesterday) When I tried today I experienced this problem.

[Gen3ralAustria]

Try to kill steam via the task manager and then restart it

[Detail]

Game would not load last night. Last played the game the day before when I finished the campaign. When I select play the game flashes, I see the start momentarily appear in the task bar and then it won't launch. Verified game cache and have the c++ upgrade. Pretty much where it is now, game will not load.

[DARTIS]

Added new solution.

3. Delete Options files
Because the game is still in development, some of your custom changes in Options may not work with a next patch and cause corruption to Option files.

You can delete the Option files, usually located in:
C:\Users\YOURUSERNAMER\AppData\LocalLow\Game Labs\Ultimate General Civil War

delete the following:
controls.bin
ioptions.bin

Those files will be auto-generated when you launch the game.

[RiskC0mmander]

For the past 24 hrs when I launch the game black screen pops up bottom right steam shift tab slide pops up but as it fades out it leave a ghostlike appearance on my black screen. It will not proceed any further than the black screen if I hit shift tab steam pulls up but when I go back to game it will leave the ghost like image of the steam tab on the black screen I have tried all 3 fixing options listed and none of that is working. I have installed multiple times deleted other recent games from blackfriday purchases logged out of steam shut down computer completely with no change. Please help! Love this game already played 24 hrs in 7 days and really want to continue playing.

[DARTIS]

New possible solution added:

4. Check your Antivirus
Depending on your Anti-Virus software and your custom system settings, the game can be blocked and not start at all. If you anticipate problems running the game, then disable your Antivirus to see if that helps. Your Antivirus may have added the game to its threat list and you will have to exclude it manually.

[tperrow]

I have a black screen with music, so the game is launched... I've tried all the solutions mentioned and there is still no joy in Mudville.

[sterner]

We are going to add crash report tool into next patch. It will help you to send us details about your problem. Moreover next patch will contain possible fixes of your problem.

[Tacticus Winter]

Im having major problems.

I just installed Windows 10 today, and bought the game after. I tried running the game and I get the black screen.

I've tried all solutions and restarting steam and reinstalling the game and no luck at all.

Please help!

[Tacticus Winter]

Please add this solutions:

Go to your Ultimate General: Civil War folder in Steam Apps.

_CommonRedist

vcredist

2010

And launch both x64 and x86 and repair both.

That fixed it for me. Please add this solution

[tim.warrenjr]

Thats the fix!