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- Your graphic cards drivers are outdated
- The PC does not meet the minimum requirements
However we are still investigating this bug and any info is helpful for us :)
I even ran my pc thru driver agent plus and NOTHING out date!
Why would they give you an email? There is a perfectly fine support forum here. I can't help you because you are not posting specs lol. Turn it around all you want, but nobody, not even the devs can help you if you won't post your specs.
To be fair, there is optimization issues here and there. Your GPU is supposed to run at a 100%, that's what gives you the best graphic results. My specs are a bit better than yours and i play on highest exept Shadows & Effects, those are set to medium/high. Game still looks good and i'm at an average of 70+ fps instead of the ♥♥♥♥♥♥ 45 fps with shadows on ultra.