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edit: Okay I fixed it. It seems to be a problem with big picture settings.
Go to steam settings > Controller > General Controller Settings and then tick the "Configuration Support" that applies to you. Ie. if you have a playstation controller, tick "Playstation Configuration Support".
Anyway, the global settings you found already perhaps - big picture mode, settings, controller settings, the detected game controller you can push at the bottom and then such page pops up with "calibrate" option that might be worth checking out
https://i.imgur.com/ofkf67z.jpg
Otherwise, still in big picture mode you can go find in your library Aaero and on the left press "Manage"
https://i.imgur.com/OctCKWR.jpg
there appears Controller configuration section and as long as you have the configuration support enabled for your controller (or generic), pressing that gives another screen:
https://i.imgur.com/74gggYY.jpg
That controller configurator can also be reached from settings on the steam overlay and from controller configuration on the right hand side when viewing the library in normal mode (not big picture)
Either way one can go quite in depth to the configurator, as far as what buttons do what... even as far as mapping keyboard buttons to the controller if wanted.
Just saying in case you were not aware these existed and they might help in some way.
Be well!