What sould i do? My account could be banned permamently for no reason.

[Lilith Is Gone]

Hello everyone. To be honest, I do not know what to do, so I decided to consult with the community of the game. The fact is that my account can be banned forever (as I was written. ) And this ban will be completely for no reason. Here's the thing - on the first day, as soon as I downloaded the game from steam and played for just a couple of hours, I saw that my account was restricted. I wrote to support and after a couple of hours they answered me that my account was unblocked and it was blocked because I used "3rd party programs" (which of course is not the case, because the only thing I keep open when playing is my browser and Steam) A week later, my account is banned from trade. I wrote to support again. A couple of days later, my account was unblocked and they said that the reason was again in the "3rd party programs" After which they said that the next ban would be permanent. I'm wondering... What should I do now? I don't want to lose the account I spent time on.

[D's Journal]

1 game ban on record | Info
1608 day(s) since last ban

Stop hacking.

[Lilith Is Gone]

Yeah stop hacking bro. This ban i got on Unturned server where hacker just spawn alot of items and i picked up them. Then i got banned. Same ♥♥♥♥ happend in GTA 5 servers, cheaters just spawn items on u and if u pick up them u got banned. If you don't know what to write, then it's better not to write nonsense.

[Lilith Is Gone]

u can't read or something?

[Lilith Is Gone]

Jimmy eredeti hozzászólása:

stop hacking

Ok

[Lilith Is Gone]

If there are not crazy degenerates trolls here let me know

[Fuyuki]

many of those replies is likely pre-scripted messages but dfo on steam has a ton of issues overall from random bans (this 1 is more generic to any new players) to trade locks and even monetary issues too, its why people say to absolutely ignore dfo on steam and just download from the website instead
as for why this happens its honestly part second guessing, part really smol team (started with only 10 staff members but then they've lost people due to members pursuing other careers and soemthing to do with employment in general in jeju island because of covid a while back and they've mentioned recently on their bi-weekly stream they've only now started looking to expand the team or something along those lines), part oversensitive/zealous security system and part anti charge-back fraud in the past which is the reason for ramping up security measures originally, doesnt particularly help that neople werent even keen on having dfo on steam in the first place

something people discovered is that either setting up account security immediately like region lock and/or google authenticator or simply having a monetary charge on your account would massively lower the probability of encountering many of the issues as they serve as validation/likely-hood of an actual player and not a bot or potential scammer but otherwise if it happens again the only thing left to do is to either keep messaging them in hopes of an actual person on the replying end or try to speak with a community manager/advisor who can be found on /r/dfo or the unofficial discord sever

[Lilith Is Gone]

Fuyuki eredeti hozzászólása:

many of those replies is likely pre-scripted messages but dfo on steam has a ton of issues overall from random bans (this 1 is more generic to any new players) to trade locks and even monetary issues too, its why people say to absolutely ignore dfo on steam and just download from the website instead
as for why this happens its honestly part second guessing, part really smol team (started with only 10 staff members but then they've lost people due to members pursuing other careers and soemthing to do with employment in general in jeju island because of covid a while back and they've mentioned recently on their bi-weekly stream they've only now started looking to expand the team or something along those lines), part oversensitive/zealous security system and part anti charge-back fraud in the past which is the reason for ramping up security measures originally, doesnt particularly help that neople werent even keen on having dfo on steam in the first place

something people discovered is that either setting up account security immediately like region lock and/or google authenticator or simply having a monetary charge on your account would massively lower the probability of encountering many of the issues as they serve as validation/likely-hood of an actual player and not a bot or potential scammer but otherwise if it happens again the only thing left to do is to either keep messaging them in hopes of an actual person on the replying end or try to speak with a community manager/advisor who can be found on /r/dfo or the unofficial discord sever

Thx. Because i don't even know what to do. Account is Steam locked so i can't just download dfo launcher and login from launcher. And it's ♥♥♥♥♥♥♥ stupid. Hope they stop banning and blocking my acc. I text them in every mail that i'm not using anything and i'm a real player. I hope this will work :/

[Fuyuki]

Lilith Is Gone 🇺🇦 eredeti hozzászólása:

Thx. Because i don't even know what to do. Account is Steam locked so i can't just download dfo launcher and login from launcher. And it's ♥♥♥♥♥♥♥ stupid. Hope they stop banning and blocking my acc. I text them in every mail that i'm not using anything and i'm a real player. I hope this will work :/

yea separation from steam is on purpose (relates back to how they werent keen on adding dfo to steam) and usually people advise those who just started on steam or havnt gone very far to abandon it for playing through neople directly but not sure how far in you are so whether its feasible or not is up in the air
so again worst case scenario is to try to contact 1 of the community advisor/managers