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There are two piles of flying stones. If you walk up to them, they will form Archway, step into them to load the specific level.
To play the actual game you have to select the level that you want to play. To do so, you just need to teleport (hold the upper area of the touchpad) to one of the piles of flying stones. When you get closer, they will form an archway, stepping into it, will load the level. (If you dont know what you are looking for, go to the store page of the game and check out the first few seconds of the video with the blue thumbnail)
The refunding system is handled by steam, as far as we know, we don't have any access to it.
If you want to try to get rid of this problem, we could use a voice chat to try and help you. This should give us a closer inside into your problem and might help to fix the bug.
We are still sorry to hear about your issues, but as previously mentioned, we have no access to just granting you the refund...