Official MvC:I Bug Reporting Thread

[Capcom Customer Service]

”I wanna take you for a ride! ♪”

We hope you’re all enjoying or will be enjoying Marvel vs. Capcom: Infinite shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MVCI.EXE:
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[www5.nohold.net]
   
7. Bitdefender[www.bitdefender.com]*

*Please note that for Bitdefender, you will need to also add the two MVCI.exe to the program’s Whitelist. To do this, do the following:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the following two MVCI.exe files:
   
7. C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
   
8. C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64
   
9. Once both MVCI.exe files are added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

If the game isn’t launching or running properly, ensure both Steam.exe and MVCI.exe are running in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator”.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

MVCI.exe locations:
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience crash issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Marvel vs. Capcom: Infinite’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Marvel vs. Capcom: Infinite

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Marvel vs. Capcom: Infinite’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Marvel vs. Capcom: Infinite

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Marvel vs. Capcom: Infinite

6. Reinstall the Unreal Engine 4 Redistributable Package and Update DirectX

In addition to updating your video drivers, please reinstall the Unreal Engine 4 Redistributable Package and ensure DirectX has been properly updated.

The UE4PrereqSetup_x64.exe installer for the Unreal Engine 4 Redistributable Package file is found in the following location:

C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\Engine\Extras\Redist\en-us

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

7. Force the game to run in windowed mode.

If you're having trouble launching the game due to an error or crash, try forcing the game to run in windowed mode by following these steps:

1. From the Steam client, select "Library"
   
2. Right-click Marvel vs. Capcom: Infinite and select "Properties"
   
3. Click "Set launch options"
   
4. Type "-fullscreen" without quotation marks and click "OK"
   
5. Launch the game

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience video / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version
Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:
- What stage were you playing when the issue occurred?
- What were your characters doing when this issue occurred?
- Were you playing in Single Player or Multiplayer?
- Did the issue resolve itself when you rebooted the game?
- Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service

Please note that this thread is only for posting issues with the game and specifications for Marvel vs. Capcom: Infinite; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[nscythe]

Originally posted by Awkward Hugger:

My save file got deleted because there is only one save location per Windows instalation. Save files get overwritten everytime another steam account playes the game.

Please change the save folder to something like this "<Steam-folder>/userdata/<user-id>/493840/remote/"

Do you know where the current save folder is?

I just had all my data deleted too.

[Awkward Hugger]

Originally posted by scythe:

Originally posted by Awkward Hugger:

My save file got deleted because there is only one save location per Windows instalation. Save files get overwritten everytime another steam account playes the game.

Please change the save folder to something like this "<Steam-folder>/userdata/<user-id>/493840/remote/"

Do you know where the current save folder is?

I just had all my data deleted too.

<Steam-folder>\MARVEL VS. CAPCOM INFINITE\MVCI\Saved\SaveGames

[MegaMario2001]

To anyone who is also experiencing the UE4 Duck Game error:

I had a back-and-forth email discussion with Capcom Tech Support and they couldn't reach a solution about how to fix it.

They are, allegedly, looking into the problem though.

[Ezkh]

Originally posted by Zacmariozero:

To anyone who is also experiencing the UE4 Duck Game error:

I had a back-and-forth email discussion with Capcom Tech Support and they couldn't reach a solution about how to fix it.

They are, allegedly, looking into the problem though.

Hey,

I had that issue too, and that was because VJoy was installed. I uninstalled it and everything is working fine now.

[Room On Fire]

Originally posted by Shini:

Can't start the game. It used to work for a couple hours and now it silently crashes on startup, it doesn't even create a window (steam says "game started", then nothing).

Tried everything from the troubleshooting list, nothing helped.

Extremly disappointed. Fix your game dammit !

Hey are you still getting this error?

[jett]

Is someone else experiencing excessive loading times? Sometimes the game seems to take noticeably longer to load for no reason, much longer than on consoles.

[anew147]

Sometimes in casual/ranked/lobby after I fight the rematch prompt doesn't show up, it'll freeze in the win screen until either player closes the game
Win7
i7 4770
16gb DDR3 RAM
1TB HDD
Zotac 1060 6GB

[Xe-Ermine]

I cannot change the resolution in the settings. Also the game keeps crashing.
My PC has 4 GB RAM though 3.89 is usable
2.16 GHz Processor Intel Pentium N3520
I understand my PC doesn't meet minimum requirements listed on store page but I should be able to change the resolution.

[Mambo]

cant turn off your own voice
bug or feature?

[SuperShadonicX]

READ. IMPORTANT BUG!!!! THAT CAN AFFECT YOUR LONG TERM GAME CAPCOM!!!

Match Making seems to be connected to our Steam Download region. When you change download region on steam, it affects your match making. Some regions do not get a single match or lobby at all. MAKE IT so that regardless of download region, any region selected can find players from any download region. Right now, if you select for example USA, New York, it will only be able to connect with some players from this download region and some other nearby download regions but not the whole world.

FIX IT AS ONLINE AND GAMEPLAY IS THAT LAST THING THAT CAN SAVE YOUR GAME!!!

[rasblo]

https://www.youtube.com/watch?v=ZB79paKZss4

[El_Bardo]

Originally posted by El_Bardo:

Currently if two different users sharing the same Library are playing Marvel vs Capcom infinite on the same computer. The Save data is deleted when switching the user ... Please fix this it's very annoying and unplayable losing all process everytime ..

This was still not fixed and it's very annoying to lose the save data , should be pretty easy to fix up ..

[Nachoneitor]

Having UE4 Duck game fatal error? Right click on the title of the game in the library > properties > Set launch options > write -fullscreen > launch the game. it will run at windowmode but at least you can play the game .

[Sitruc]

Hey I just started the game after performing the update and now my fight stick is defaulting to 2P instead of overriding my keboard and mouse like it used to... the only way I can get past it is to unplug my keboard when I start the game and then plug my fight stick in.... it's just really annoying to have to keep swapping between the two when it worked fine prior to the update.

Anyone else having the same issue?

Actually just checked... even after unplugging my keyboard and then plugging in my fight stick it still defaults my fight stick to 2P.... meaning I CAN'T DO ANYTHING ON THE TITLE MENU OR IN TRAINING MODE/MISSION/STORY.... kinda upset now.

[the_merchant]

Originally posted by SuperShadonicX:

READ. IMPORTANT BUG!!!! THAT CAN AFFECT YOUR LONG TERM GAME CAPCOM!!!

Match Making seems to be connected to our Steam Download region. When you change download region on steam, it affects your match making. Some regions do not get a single match or lobby at all. MAKE IT so that regardless of download region, any region selected can find players from any download region. Right now, if you select for example USA, New York, it will only be able to connect with some players from this download region and some other nearby download regions but not the whole world.

FIX IT AS ONLINE AND GAMEPLAY IS THAT LAST THING THAT CAN SAVE YOUR GAME!!!

I saw this post and kind of got excited thinking I could just change my region and maybe finally get an online match. Alas, I tried quite a few and none of them yielded any results. I'm in South Africa and haven't been able to play a single ranked or casual game. I can only play online against friends. Capcom, please PLEASE fix this!

UMVC3 on PC had an issue where you couldn't find an online game unless you played arcade/training mode and turned on fight request. No one ever bothered to fix that. Please don't do the same for this game.