Official MvC:I Bug Reporting Thread

[Capcom Customer Service]

”I wanna take you for a ride! ♪”

We hope you’re all enjoying or will be enjoying Marvel vs. Capcom: Infinite shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MVCI.EXE:
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[www5.nohold.net]
   
7. Bitdefender[www.bitdefender.com]*

*Please note that for Bitdefender, you will need to also add the two MVCI.exe to the program’s Whitelist. To do this, do the following:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the following two MVCI.exe files:
   
7. C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
   
8. C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64
   
9. Once both MVCI.exe files are added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

If the game isn’t launching or running properly, ensure both Steam.exe and MVCI.exe are running in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator”.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

MVCI.exe locations:
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience crash issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Marvel vs. Capcom: Infinite’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Marvel vs. Capcom: Infinite

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Marvel vs. Capcom: Infinite’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Marvel vs. Capcom: Infinite

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Marvel vs. Capcom: Infinite

6. Reinstall the Unreal Engine 4 Redistributable Package and Update DirectX

In addition to updating your video drivers, please reinstall the Unreal Engine 4 Redistributable Package and ensure DirectX has been properly updated.

The UE4PrereqSetup_x64.exe installer for the Unreal Engine 4 Redistributable Package file is found in the following location:

C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\Engine\Extras\Redist\en-us

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

7. Force the game to run in windowed mode.

If you're having trouble launching the game due to an error or crash, try forcing the game to run in windowed mode by following these steps:

1. From the Steam client, select "Library"
   
2. Right-click Marvel vs. Capcom: Infinite and select "Properties"
   
3. Click "Set launch options"
   
4. Type "-fullscreen" without quotation marks and click "OK"
   
5. Launch the game

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience video / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version
Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:
- What stage were you playing when the issue occurred?
- What were your characters doing when this issue occurred?
- Were you playing in Single Player or Multiplayer?
- Did the issue resolve itself when you rebooted the game?
- Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service

Please note that this thread is only for posting issues with the game and specifications for Marvel vs. Capcom: Infinite; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[K9K110]

Hi, the game is running slow for me even at the game's minimum settings and Windowed.

System Specs:

System Model: HP Pavilion 15 Notebook PC
GPU: GeForce 840M
CPU: Intel(R) Core(TM) i7-4510U CPU
Memory: 16.0 GB
OS: Microsoft windows 10

The video I found shows the problems I am experiencing.

https://www.youtube.com/watch?v=j8c63HbXzUk

[YokeDatOneBloke]

I try starting up the game and I get a little grey box that pops up. The title says "The UE4-Duck Game has crashed and wil ..." and the message says "Fatal error!"




1) CPU- Intel Core i5-4690K Processor 3.5 GHz LGA 1150 BX80646I54690K

2) Custom Build

3) Graphics card- Sapphire Radeon R9 290 4GB GDDR5 DUAL DVI-D/HDMI/DP TRI-X OC Version PCI-Express Graphics Card 11227-00-40G

4) Video driver version number- AMD 17.9.2

5) System memory size- 1.81 TB

6) OS version- Windows 10

7) Anti-virus software- Windows Defender

[JuanM]

I have been playing this since launch and the game lags and stutter a lot even in offline mode, only if the game is running on fullscreen, If you change the settings to windowed mode the games runs normally, even on high settings.
The other issue I have is, i play with a xbox one controller for windows and happens to me every time, the game freezes, the controller is disconnected and the only way to unfreeze the game is to remove batteries from the controller, only after that the game runs again and you have to turn on the controller again and can play for a while until it happens again.
Any solution to this problem? this make the game unplayable, specially on online mode....

Alienware 15 R2
Windows 10 Pro, version 1703
Intel Core i7-6700HQ, 2.6GHz
32 GB RAM
nVidia GeForce GTX 970M. driver 385.69
Mc Affe Antivirus

[PyrosChickenFarm]

Автор сообщения: Pyro's Chicken Farm

I have already made a topic on my issue in which there are stuttering/freezing issues only in the game's online lobbies. The details to what is happening are all in this thread on the Tech Help/Support Discussion Board: http://steamcommunity.com/app/493840/discussions/3/1496741765121478817/

Also includes info about a bug with in-game voice chat in which the Lobby host's mic is still heard even when voice chat volume is turned completely down.

Turns out you can fix this by disabling the mics being used in lobbies completely. Any sound being registered and sent by the mics seems to cause huge lagspikes, which is quite unfortunate considering the fact that mics are forced to always be on unless you disable the mics via Steam or Windows itself. Not only does this need some sort of stability fix, but there should also be an option to disable one's own mic in the settings and maybe even a lobby setting that enables/disables the mics for all players within it.

[Shini]

Can't start the game. It used to work for a couple hours and now it silently crashes on startup, it doesn't even create a window (steam says "game started", then nothing).

Tried everything from the troubleshooting list, nothing helped.

Extremly disappointed. Fix your game dammit !

[Irres]

Автор сообщения: Mar

Автор сообщения: Futterwacken

I am not able to launch the game at all. It says running next the title for a few seconds and then it just stops. I've tried everything listed in the thread above and still no luck. I purchased my key from greenmangaming, not sure if that has anything to do with it.

i7 6700k
GTX 1080 8gb
Driver 385.41
16GB memory
Windows 10
Bitdefender 22.0.1.1

I got mine from GMG and I have Bitdefender as well. Whitelisting it in Bitdefender fixed it. Open Bitdefender, go to the Protection tab (should be the one youre on by default), click View Feature, click the gear inside the Advanced Thread Defense box. Select "Add applications to the whitelist" and browse and navigate to the MVCI executable file. Make sure you select the right one for where it's installed. Usually in Program Files (86) > Steam > steamapps > common > Marvel vs Capcom Infinite > MVCI > Binaries > Win64 > MVCI.exe <-- that's the file you whitelist. Once it's added, close Bitdefender and try again.

OMG thank you. The first post regarding Bitdefender only says to add the 2 exe's to the exclusion list from the Anitvirus. Adding it to the whitelist Advanced Threat Defense fixed it for me. They should add this to the first post.

[Firebugs]

Автор сообщения: Irres

Автор сообщения: Mar

I got mine from GMG and I have Bitdefender as well. Whitelisting it in Bitdefender fixed it. Open Bitdefender, go to the Protection tab (should be the one youre on by default), click View Feature, click the gear inside the Advanced Thread Defense box. Select "Add applications to the whitelist" and browse and navigate to the MVCI executable file. Make sure you select the right one for where it's installed. Usually in Program Files (86) > Steam > steamapps > common > Marvel vs Capcom Infinite > MVCI > Binaries > Win64 > MVCI.exe <-- that's the file you whitelist. Once it's added, close Bitdefender and try again.

OMG thank you. The first post regarding Bitdefender only says to add the 2 exe's to the exclusion list from the Anitvirus. Adding it to the whitelist Advanced Threat Defense fixed it for me. They should add this to the first post.

This fixed my issue!

[Shini]

Автор сообщения: Firebugs

Автор сообщения: Irres

OMG thank you. The first post regarding Bitdefender only says to add the 2 exe's to the exclusion list from the Anitvirus. Adding it to the whitelist Advanced Threat Defense fixed it for me. They should add this to the first post.

This fixed my issue!

Same here, it's now fixed ! Thanks a lot Mar !!! :)

[Bertupac]

When i try to open the game, it opens a square that says : "UE4-Duck Game se ha caído y procederá a cerrarse

Fatal error"

Windows 8.1
Processor - Intel® Core™ i5-6200U
Installed RAM 16GB
System type 64bits
Video Card Nvidia Geforce GTX 770m

Pls help me with this im so mad right now

[Husks Of Corn]

Every time I try to launch the game it says running for a little bit then stops i've added both of the executables to my exclusions and done everything else on the reccomnedation list and it still wont launch.

Windows 10
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Installed RAM 8gb
Card name: NVIDIA GeForce GTX 960
Anti Virus: Windows Defender

[AutomatiCLoveR]

Thanks a lot Mar!!!. Fixed the issue!!!

[Vayne]

I live next to UAE and we can't seem to get any online matches. Setting the Steam download setting to somewhere like UK or Germany kinda allows some matches but it isn't ideal. There is definitely something wrong and would appreciate this gets looked at.

I mean, you guys went through the effort to add arabic language to the game and somehow the online isn't working for us.

Thanks.

[Blooker]

my problem is not with running the game itself. although it seems when i try to map the buttons for my controller that i just bought (the nvidia shield controller) the x and b button map as the same button no matter what i do and because of that makes doing any combos impossible. without the use of one of the four attack buttons it makes it very difficult to do anything. ive tested with other games and the controller is fine its only with mvc. it seems very strange to me because the shield has the same button layout as an xbox controller just a different design.

[MachTackle]

I can't launch the game. It says:

Error at hooking API "NtQueryAttributesFile" Dumping first 32 bytes

I verified the game files, tried rebooting, updated video card driver and turning off AV and firewall etc but no change.

Windows 8.1 Home, 64-bit
Toshiba Qosmio x75
Intel i7 4700MQ 2.4GHz
16GB RAM
Nvidia GeForce GTX 770M, driver 22.21.13.8264
Windows Defender
Windows Firewall

Turning off my firewall completely bypasses this problem but then I get:

UE4-Duck Game has crashed and will close

Fatal Error!

This happens every time I press "play game" from Steam. I haven't been able to boot into the game once. If I select to enable Direct Input or not it makes no difference.

Curiously there is actually a game on Steam called "Duck Game".

Does anyone know how to fix this?

If not then CAPCOM give us a patch to fix it.

[forged]

I cannot change the screen resolution in-game