Character Pass once again doesn't work :: Marvel vs. Capcom: Infinite Tech Help / Support

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Zero-ELEC

Dec 5, 2017 @ 11:14am

Character Pass once again doesn't work

To whom it may concern,

Once again, the character pass for some reason doesn't entitle you to the characters. It had this error last time, but hey, first time for everything, it happens.

But this time it's happened again and there's no communication as to why this error keeps happening. So the only people that can play these characters are a) people that didn't pay you advance and b) people who use 3rd party tools to bypass the restrictions.

So the people that actually _paid money_ and do not resort to 3rd party tools are SOL.

And you've said nothing. >.>

Last edited by Zero-ELEC; Dec 5, 2017 @ 11:14am

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Showing 1-5 of 5 comments

Capcom Customer Service [developer] Dec 5, 2017 @ 12:24pm

Hello,

If you are still unable to see the additional DLC characters and the Character Pass is checkmarked in your Steam DLC, please re-login to Steam, ensure the game is fully updated, and verify the game's cache:

To verify the game’s cache, follow these steps:
1. Restart your computer and launch Steam
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
4. Steam will verify the game's files - this process may take several minutes.
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

Best Regards,
Capcom USA Customer Support

Zero-ELEC

Dec 5, 2017 @ 1:02pm

Thank you for the response. Unfortunately even after successfully validating the files the characters are not available for me to use.

Steam does not recognise me as owning them in store, but it does recognise the character pass.

Capcom Customer Service [developer] Dec 5, 2017 @ 1:55pm

Hello Zero,

Try restarting Steam and re-verifying the cache one more time; we have received some reports from users who tried again after approximately 1:00pm PST and resolved the issue this way.

Best Regards,
Capcom USA Customer Support

Last edited by Capcom Customer Service; Dec 5, 2017 @ 1:56pm