Strange display issue (screen goes black, but game is still running)

[KayinDreemurr]

So, I've gotten around to installing this on my new gaming comp (well, new since december anyways) and I've tried playing it four times with a new game.

Each time, before the conversation between the prisoners can really get going, the display goes black. I can still hear audio, and pausing works, but attempting to get out of the game is impossible without a manual shutdown of the computer because, well, black display can't see anything.

I've got everything set to low graphics wise, I have an external cooling fan/pad thing plugged in when trying to play it, and I've got GeForce Experience to optimize it for best performance. Yet I don't know WHY this is doing this. Fallout 4 had a similar issue, but uninstalling the Hi-Res texture pack and going best performance fixed those issues 9 times out of 10, so I'm left absolutely clueless why Skyrim is doing this.

Can anyone help me out here?

System specs.

Computer Information:
Manufacturer: HP
Model: HP Pavilion Gaming Laptop 15-cx0xxx
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2304 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1881
DirectX Driver Version: 25.21.14.1881
Driver Date: 1 30 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c8c
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speaker/Headphone (Realtek High

Memory:
RAM: 8081 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 952605 Mb
Largest Free Hard Disk Block: 544440 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[Arpenser]

dude i have the similar issue as yours
whenever i leave the game going and don't do anything for a while, the display goes black like it was set to sleeping mode.
no matter what i do, i can't get back to the game.
when this happens, the only thing i can do is turn off the computer manually by pushing the power button...

[DPMR]

I ran into the same issue a long time ago and found it was caused by a conflict with GeForce Experience software.

I removed the software and problem went away, pretty crappy software. It was trying to change Skyrims settings causing a conflict.

Removing GeForce Experience software has no effect on the drivers so your good to go there. Once you have removed GeForce Experience software you have to do a Steam validate to correct the errors GeForce Experience software caused to the ini file settings.

[KayinDreemurr]

Originally posted by DPMR:

I ran into the same issue a long time ago and found it was caused by a conflict with GeForce Experience software.

I removed the software and problem went away, pretty crappy software. It was trying to change Skyrims settings causing a conflict.

Removing GeForce Experience software has no effect on the drivers so your good to go there. Once you have removed GeForce Experience software you have to do a Steam validate to correct the errors GeForce Experience software caused to the ini file settings.

Hmm, would this be something that could cause issues for other games I've used to optimize for better performance with? As long as it won't cause any major issues I'm fine with removing it.

[Stardustfire]

plain spoken, Gforce Experiance is the biggest brown pile a user can install and use.
having it installed is enove to let some games go haywire, when you activly let loose that programm on a game purposly you already lost. it will use way badder grafic option than what are possible, and this worse options will work wonky mosttimes.
example: a friend made the mistake and installed it, than let it choose the grafic options for XCOM EW. result: the game was forced to a 1440 x ? resolution with medium textures and ever crashed at the end video with a grafic ram warning. i deinstalled experiance at his PC an the game run flawless in Full HD with all textures at max and no more ram warning crashes.

another matter for the black screen: got this black screen problem long ago at my Traveling Notebook (A Pavillion too, but way older than yours) . its not stated but i guess its no real Full GTX but a M grafic Card with Shared Memory in you system? a Pavillion with a dedicated Full Fledged Grafic Card woud be a Miracle to me. i coud solve it at some games (not all but FO4 was one of the games where it worked as example) by running them in boarderless window mode instead of fullscreen.

[DPMR]

Originally posted by RainbowSparkle91:

Originally posted by DPMR:

snip

Hmm, would this be something that could cause issues for other games I've used to optimize for better performance with? As long as it won't cause any major issues I'm fine with removing it.

Well it doesn't run those games only changes settings, and not very well at that. It uses a database of information to make any setting changes, it doesn't care what your machine can do it just picks what it thinks it can do.

That is a false sense of security it is palming off on you.

BUT remember I'm not tech, so this is just my take on the program. what I do know is I got rid of the program and all is good for me.

[KayinDreemurr]

*nods* I'll admit I didn't install it, it came with the comp, but I will try to go ahead and get rid of it, who knows maybe it's contributing to the computer getting really warm really fast when I run other games

[KayinDreemurr]

Originally posted by DPMR:

Originally posted by RainbowSparkle91:

Hmm, would this be something that could cause issues for other games I've used to optimize for better performance with? As long as it won't cause any major issues I'm fine with removing it.

Well it doesn't run those games only changes settings, and not very well at that. It uses a database of information to make any setting changes, it doesn't care what your machine can do it just picks what it thinks it can do.

That is a false sense of security it is palming off on you.

BUT remember I'm not tech, so this is just my take on the program. what I do know is I got rid of the program and all is good for me.

GRAAAHHH

I uninstalled Geforce thingy, and it worked perfectly fine yesterday morning for several hours.

I download the mudcrab creation club thingy today, load my game, and the game has the display issue pop up almost instantly.

*I only mention the mudcrab because that's the only thing different I did today when I started it up.

[DPMR]

Couple of questions.
1. What mods are you running, just CC Beth mods or others?

2. Did removing Gforce matter to the other games good or bad?

[DPMR]

Also check out your Firewall or Antivirus to be sure game is allowed, this has been known to crash the start ups.

Doesn't matter if it was allowed before double check that it still is, please.

[KayinDreemurr]

so far only cc and only the mudcrab.

Haven't tried Fallout 4 yet but will be trying that tomorrow.

The game worked fine just a few minutes ago, so I really don't get why it had the issue, but I will check the firewall/antivirus.

Originally posted by DPMR:

Also check out your Firewall or Antivirus to be sure game is allowed, this has been known to crash the start ups.

Doesn't matter if it was allowed before double check that it still is, please.

[KayinDreemurr]

It's weird. Like Fallout 4, it now seems to work most of the time no problem, but it still has moments where it does end up having that weird graphical issue at or near the start of playing.

[KayinDreemurr]

Originally posted by DPMR:

Also check out your Firewall or Antivirus to be sure game is allowed, this has been known to crash the start ups.

Doesn't matter if it was allowed before double check that it still is, please.

Okay, so I've checked out the firewall and antivirus, and those are both fine. Yet skyrim continues to have this issue pop up. most the time, it's popping up right after I tried to start the game, but other times it's a few minutes into playing the game before it happens.

I have tried and checked out fallout 4, and so far it doesn't quite have the same issue. Or at least I was able to play it for a bit before an issue like it popped up but then the game seemed to recover and I was able to get back into viewing my game. But this bug/issue/glitch is not purely for skyrim it is now also for fallout 4.

Which isn't too surprising, because when I first got this computer and installed fallout 4, fallout 4 have the exact same issue on relatively frequent basis at least at the time the only way I was able to fix it was using the Nvidia GeForce experience but going off your advice and the advice of a computer friend at work I have uninstalled that.

So is there anyone who can suggest what this might be problem wise? Is it something to do with my computer hardware above in my OP, or is it something to do with the game itself that I can't do anything about?

[DPMR]

It is not the game.

I would say either your ram has an issue or your video card.
What you seam to be saying, is when you put a load on machine it is failing.

Is the machine overheating?

Try reseating the ram and run test on it.

If your video card can be removed try reseating it.

Reseating = remove and reinsert

[KayinDreemurr]

My system specs are listed above, and while the laptop does heat up quickly it doesn't get to like 80 C in an instant or even to that high (though I think it tends to float in the 60's, plus I have a cooling fan underneath to help.)

I can't reseat ram or video card, at least not easily. It's a Laptop.

Originally posted by DPMR:

It is not the game.

I would say either your ram has an issue or your video card.
What you seam to be saying, is when you put a load on machine it is failing.

Is the machine overheating?

Try reseating the ram and run test on it.

If your video card can be removed try reseating it.

Reseating = remove and reinsert

[DPMR]

Well the temps are normal.

At this point I would either try to return game to original state or reinstall.