I can't get Ubisoft to respond to my case

[Hutetu]

It's been a week now and they have not gotten back to me.
I messaged them because this game i have on Steam is connected to an old Ubisoft account i no longer have access to, but they have not responded.
I sent them two screenshots that proves i own this game..

This is so frustrating. Is it too much to expect to get a respond back at least?

[Ubi-Keo]

Hi,

I'm sorry to hear that you have not received a response to your support case.

Due to the high volume of contacts it may take longer than usual to receive a response. Our support team will get back to you as soon as it is possible.

- Ubisoft Support