Shub-Niggurath softlock? (Spoilers)

[PingableUsername]

Starting from last night, I made it through the police station and entered Shub-Niggurath's chamber, but after it comes up from the hole and yells, it sounds like it gets cut short, then the game softlocks into a wide view of the chamber. Everyone is still doing their animations, just nobody is doing anything.

I can load the last autosave which is just outside the chamber, but no matter how many times I re-load, it still softlocks. I have a video of what this looks like

[PingableUsername]

I've tried restarting the game, my computer, steam, etc. Nothing worked

[Ubi Milky]

Hello PingableUsername, thanks for reaching out, and sorry to hear of your crash and soft lock that happens when trying to progress through the chamber.

Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, and software that could potentially cause this >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please contact us via this link, for email or live chat assistance. We will then investigate this further for you > https://www.ubisoft.com/en-gb/help/contact

-Ubisoft Support

[PingableUsername]

Originally posted by Ubi Milky:

Hello PingableUsername, thanks for reaching out, and sorry to hear of your crash and soft lock that happens when trying to progress through the chamber.

Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, and software that could potentially cause this >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please contact us via this link, for email or live chat assistance. We will then investigate this further for you > https://www.ubisoft.com/en-gb/help/contact

-Ubisoft Support

Heya Milky, I managed to solve the issue on my own time, and it appears to be an issue relating to your party memebers.

When I entered the fight with The (C)oon, Super Craig, and Super Tweek, the game softlocks after the boss yells 100% of the time, but when I entered the fight with Super Craig, Tupperware, and Captain Diabetes, the fight continued as normal, and my party finally continued with the fight after the yell.

[Skinwalker Jeremy]

I've heard these soft-locks can be resolved just by tabbing in and out of the game, at least that solution has worked for me.

[Ubi-Orion]

Originally posted by PingableUsername:

Originally posted by Ubi Milky:

Hello PingableUsername, thanks for reaching out, and sorry to hear of your crash and soft lock that happens when trying to progress through the chamber.

Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, and software that could potentially cause this >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please contact us via this link, for email or live chat assistance. We will then investigate this further for you > https://www.ubisoft.com/en-gb/help/contact

-Ubisoft Support

Heya Milky, I managed to solve the issue on my own time, and it appears to be an issue relating to your party memebers.

When I entered the fight with The (C)oon, Super Craig, and Super Tweek, the game softlocks after the boss yells 100% of the time, but when I entered the fight with Super Craig, Tupperware, and Captain Diabetes, the fight continued as normal, and my party finally continued with the fight after the yell.

Hey there.

Thanks for sharing more details on this and I'm glad to hear that this was only a temporary issue for you.

Originally posted by The Rat:

I've heard these soft-locks can be resolved just by tabbing in and out of the game, at least that solution has worked for me.

Thanks for sharing a potential workaround with us. Hopefully this will assist other players experiencing similar issues in future.

- Ubisoft Support