Ubisoft won't let me play my game

[Grafmond]

I bought this game a few years ago and recently decided to play it again. I got an error about authenticating the game. When I contacted Ubisoft as instructed they said that the game is "binded" with a different account and they can't do anything. When I tried to show that I own the game on Steam and the reciept they basically told me to go ♥♥♥♥ myself because they don't affilaite with Steam. Great, glad I paid $60 because y'all ♥♥♥♥♥♥ up. ♥♥♥♥ Ubisoft.

[Grafmond]

Normally, I'd agree with you but this is ridiculous

[Xi Jinpooh, Lord of Man-Jynuhs]

Originally posted by Carium:

Normally, I'd agree with you but this is ridiculous

Is it possible that you're using the wrong email? Sometimes I have to re-login when there's an update or at random. And because of that, I get my email address/accounts mixed up. I sometimes forget that the email I use for UPlay is now different than the one I bound to my Steam account. When I do login into the other account, it gives me the same error as you receive.

[KiLL ScreeN]

Login with the same account you used when you registered the game originally.

It's not rocket science

[Ubi Milky]

Hello Grafmond, sorry to hear you are having this issue.

If you have contacted support, do you have a case number I can look into to see what is going on for you?

Authentication errors are quite common as players often have more than one Ubisoft account they made and have linked their Steam purchased game to the wrong Ubisoft account.

This can be resolved by locating the original Ubisoft account you bought the game on and in some cases we can transfer the game to your preferred account after verifying you as the account holder.

-Ubisoft Support

[Void]

I'm having this same issue. I purchased the game through steam and Ubisoft associated it to the email attached to my paypal. So every time I download it through steam to play it, I have to remember that I have to find another site to download it from, then reset login credentials using the email associated with my paypal. The steam purchase essentially has no correlation to the game. In fact I cannot play this through steam, which is the platform I purchased it on.

[Ubi Milky]

Hello Void, thanks for getting in touch.

A few of our games purchased on Steam will also need to be played via the Ubisoft Connect launcher.

If you wish to update your email address to another, instead of the one you use for PayPal, you can do this for both your Steam and Ubisoft accounts. Please see our guides here on how to change your email address in these game launchers >

Steam guide > https://help.steampowered.com/en/faqs/view/6FD5-F2C7-B4B9-1713

Ubisoft guide > https://www.ubisoft.com/en-gb/help/account/article/changing-the-email-on-your-ubisoft-account/000062085

If you have any further problems, please get in touch with us using this link, so we may check your account > Ubisoft Email/Live Chat > https://www.ubisoft.com/help/contact

-Ubisoft Support

[tabbycatfish]

Originally posted by Kayderim:

There was a problem authenticating the ownsership of this product.

Help please?

me too, and i cant even click on ubisoft customer service or however it was

[Bubbly]

Originally posted by Ubi-Litten:

Hi there, the error message you are describing usually occurs when you are trying to launch a game from your Steam library which is already linked to different Ubisoft account than the one you are currently logged in to.

So we can assist you in locating this account, can we ask that you create as support ticket here[support.ubi.com] and provide screenshots of the following :

1) an image showing your Steam ID from the profile page on your Steam client.
2) an image showing the proof of purchase for this product.

You can find more information on how to create this support ticket and provide us with these images by following the steps in this FAQ.[support.ubi.com]

- Ubisoft Support

I already said to your support that the account logged on steam is the same logged in the ubisoft account but ubisoft support is a piece of sheet and no one knows how to solve this fukcin problem (my problem is with another ubisoft game)

[Tetragrammaton Cleric]

Hello I need help. I bought and link South Park the fractured but whole to the wrong ubi soft account. Probably a common mistake I know, but what can I do to link it to the correct ubi account? I can provide receipts for my purchase and ubi accounts.

[danilazhuravskiy]

Same issue.
Ubisoft support connected - if you can say so, cause they do not reply.
Provided my steam ID and receipt screen grabs, but they are not even replying "ok, thanks for that, I will check and come back" 2 days of waiting with no f****g reply from this f****g ubisoft.
Comon, how can I be polite and willing to buy your f****g games after that? I should have been smarter and find another way to play.

[Ubi-Vinci]

Hey Verbal Kent

We cannot assist you with Ubisoft account related issue via Steam forums, sadly.
Please submit a support ticket to our colleagues, who will be able to help you:
https://ubi.li/ss9Wu

@danilazhuravskiy, sorry about your experience. Our support team try to answer every case they receive, but it takes time. I hope you got your case resolved by now. If not, someone will get back to you as soon as they can.

Let us know if you have any further questions

Ubisoft Support

[danilazhuravskiy]

Originally posted by Ubi-Vinci:

Hey Verbal Kent

@danilazhuravskiy, sorry about your experience. Our support team try to answer every case they receive, but it takes time

Oh yes, it already took almost 2 months. I doubt they're trying.

[THE BEAST]

If I refund the game I bought on steam and buy it on ubisoft itll definitely work right?

[Ubi-Mysterion]

Hi THE BEAST! I'm sorry for the delayed response, is this issue still ongoing? If you refund the game on Steam and purchase it directly through Ubisoft, it should resolve the issue, as the game will then be linked to your Ubisoft account.

However, before proceeding with the refund, you can also submit a support ticket[ubi.li] with us, providing all relevant details. We might be able to assist you further with the account linking issue.

Thank you for your patience, and I hope this helps!