Stuck at Artifact Tutorial

[Harry Makes Movies]

I can't get past the Artifacts tutorial. It says "Press A/Space to Access Your Artifacts Slot" but nothing happens when I press A/Space. Please help. I don't want to have to refund this game as I am really enjoying it.

[UbiBaron]

We're sorry to hear that was occurring for you.

Just to confirm, it shows you that you may not own the game anymore. Did you end up refunding the purchase?

If not, then the first thing we'd advise is verifying the game files. This will check for missing or corrupt files and replace them, which you can do through the steps here

- Ubisoft Support

[Harry Makes Movies]

I did refund the game. But, if you can guarantee a fix, I will buy it again as soon as it's back on sale.

[Joshua R. | 1928]

I am stuck on this as well. But I am stuck at the cut-scene where you equip the artifact and it says you have to be level 5 to equip it. I have already verify the game files and it still isn't working.

[76561198401197618]

Hi, could you please send a screenshot or video that shows you encountering this issue ?
- Ubisoft Support

[Harry Makes Movies]

I have refunded the game, so I can't send a screenshot, so if someone else could, this would greatly help the community. I can't wait to play it again.

[UbiBaron]

Thank you for getting back to us, we're sorry to hear that was the case.

As mentioned, if you are still seeing this Joshua R. 3C-61, we would still be interested in the requested information.

- Ubisoft Support

[Harry Makes Movies]

Originally posted by UbiBaron:

Thank you for getting back to us, we're sorry to hear that was the case.

As mentioned, if you are still seeing this Joshua R. 3C-61, we would still be interested in the requested information.

- Ubisoft Support

I forgot to mention that I did verify the game files before refund, and it didn't work.

[Joshua R. | 1928]

Here is a video https://www.youtube.com/watch?v=IWjEna_K5n4

[UbiBaron]

Originally posted by DaGuyWhoDoesVoices:

I forgot to mention that I did verify the game files before refund, and it didn't work.

Thanks for letting us know, we appreciate you commenting here with your experiences as it may help other players who are still trying to resolve this.

Thank you for providing that video for us, Joshua R. 3C-61

Do you have any overlays running with the game, aside from the Steam/Uplay ones? I can see you have Discord, is the Discord overlay enabled? If so try disabling that, as this has been known to cause issues with inputs.

Additionally, do you have any other peripherals or controllers plugged in the PC?

- Ubisoft Support

[Joshua R. | 1928]

Discord Overlay is not enabled.
No controllers plugged in.

[UbiGinge]

Hey Joshua R. 3C-61!
Thanks for confirming that :)

Have you encountered any errors before reaching this point?
Do you have Relics of Zaron DLC active?
Have you equipped any other artifacts?

- Ubisoft Support

[Joshua R. | 1928]

No errors before reaching the point.
No Relics of Zaron.
I do not have any artifacts equipped.

[UbiGinge]

Thanks for getting back to us.
Can you set up a case on our support site[support.ubisoft.com] and upload a copy of your save file.
You should be able to find your save data in the following location -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames

Once you've done this, please let us know your case number

- Ubisoft Support

[Joshua R. | 1928]

Ubisoft website won't allow me to upload .save files
I zipped it in WinRAR

[UbiGinge]

Thanks for setting up the case and providing your save file :)
I've contacted the relevant team regarding this.

- Ubisoft Support