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Can you try reinstalling it in the first instance, then try these connectivity troubleshooting steps including whitelisting the app in any antivirus/firewall such as Windows Defender and setting up port forwarding.
https://support.ubi.com/en-GB/faqs/000025657/Connectivity-Issues-with-Uplay-PC/
- Ubisoft Support
Can you try to flush your DNS and if you're still having issues, make a support ticket via {LINK REMOVED}https://support.ubi.com/ so we can take a look in more detail for you
- Ubisoft Support Team
Pleased you're up and running!
- Ubisoft Support Team