South Park The Fractured But Whole

South Park The Fractured But Whole

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jyyinhk Jun 26, 2019 @ 11:48pm
cannot load saved files
I have bought this game during summer sale and played for couple hours after installing the game. After I went AFK for a moment, the autosave and manual save won't work and received notice of some kind of fatal error. Tried reinstalling the game, turning on and off of Uplay cloud and tried offline mode, but every time I started a new game and make another save, the game cannot locate my save files and I cannot find any of my saved files, I checked my folders and found my save files on my computer, but the game cannot recognize my save files...

cannot really find any similar post with reply of solution, hope someone could shine a light and tell me what to do!
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UbiGinge  [developer] Jun 28, 2019 @ 6:34pm 
Hi jyyinhk!

Sorry to see you are having issues with your save game.
What is the exact error you get when trying to load the save? Or is it just not recognizing it full stop?

- Ginge
jyyinhk Jun 28, 2019 @ 8:39pm 
Originally posted by UbiGinge:
Hi jyyinhk!

Sorry to see you are having issues with your save game.
What is the exact error you get when trying to load the save? Or is it just not recognizing it full stop?

- Ginge
Thanks for the reply Ginge!~

At the first time when I encounter the problem it says fatal error whenever it tries to save the game including auto-saves. Then I restarted the game and all save files cannot be recognized by the game.
UbiGinge  [developer] Jun 28, 2019 @ 9:41pm 
Do you get the same issue if you run the Steam, uplay and the game as admin?

- Ubisoft Support
jyyinhk Jun 29, 2019 @ 5:15am 
Yes, everything is running as admin but it still doesn't work. I might consider buying the switch version later instead. Thank you for your patient all along!
Ubi-Woofer Sep 10, 2019 @ 6:21am 
Originally posted by jyyinhk:
Yes, everything is running as admin but it still doesn't work. I might consider buying the switch version later instead. Thank you for your patient all along!

Thanks for letting us know that the issue persists, even with all programs running with administrator rights.

I'd recommend verifying your game files within Steam first of all, and if issues persist, performing a full reinstallation of the game again. Then, once the game is reinstalled, run each involved program (the game, Steam, Uplay) with administrator permissions again.

Should issues persist, we do have an extended basic PC troubleshooting FAQ[support.ubi.com] that I'd like to ask that you complete the steps of, to eliminate the possibility of any other basic issues impacting your ability to play the game. If, once all steps are completed, you are still unable to play, please submit your MSinfo and DxDiag files[support.ubi.com] for further investigation by our support team in a new support case[support.ubi.com] on our website. We'll be happy to investigate further with you from there.

With regard to your save files, I'm afraid that if these have been corrupted, lost or damaged in any way, we would not be able to repair or recover these. The best I could recommend in such a scenario would be to start a new save game.

- Ubisoft Support
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Date Posted: Jun 26, 2019 @ 11:48pm
Posts: 5